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The Greek versions of the TeamSTEPPS teamwork perceptions questionnaire and Minnesota satisfaction questionnaire “short form”

BMC Health Services Research volume 20, Article number: 587 (2020) Cite this article

Abstract

Background

Teamwork and job satisfaction are important among the multidisciplinary team who care patients with chronic illnesses such as heart failure (HF) patients. TeamSTEPPS teamwork perceptions questionnaire (T-TPQ) and Minnesota Satisfaction Questionnaire “short form” (MSQ-short) are both self-report questionnaires which examine multiple dimensions of perceptions of teamwork and job satisfaction within healthcare settings, respectively. The aim of the study was to examine the psychometric properties of the Greek versions of the TeamSTEPPS Teamwork perceptions questionnaire (Gr-T-TPQ) and Minnesota Satisfaction Questionnaire “short form” (Gr-MSQ-short).

Methods

A methodological study was contacted in order to assess the construct validity and reliability of the Gr-T-TPQ and Gr-MSQ-short. For that reason, 292 questionnaires were administrated to Greek-Cypriot health care professionals (HCPs). Confirmatory factor analysis (CFA) was conducted for the data collected with the GrT-TPQ and Exploratory factor analysis (EFA) and CFA were also conducted for the data collected with the GrMSQ-short questionnaire. Cronbach’s a was calculated as well.

Results

CFA of the data collected with Gr-T-TPQ confirmed the initial scale structure with excellent fit indices (× 2 (df) 1124.75 (550), p < 0.0001, AGFI = 0.986, TLI = 0.994, CFI = 0.994, RMSEA = 0.06, 90%, C.I.[0.055–0.065]). Furthermore, all dimensions were found to be correlated (r = 0.65 to r = 0.88) and internal consistency was found adequate (Cronbach’s α = 0.96). Subscales also, demonstrated high internal consistency (α = 0.87–0.95). CFA for the data collected with Gr-MSQ-short, did not confirm the initial scale’s dimensions. In EFA items 1, 5, 6, 12 and 18 were eliminated from the analysis due to low communalities and multiple components loading. The oblimin rotation with two factors was explaining 58% of the variance. These two factors identified were Supervisor/Autonomy and Task Enrichment.

Conclusions

In general, the Gr-T-TPQ and Gr-MSQ-short are construct-valid instruments for measuring perceptions of teamwork and job satisfaction in Greek speaking HCPs’ population.

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Background

The strong association between the well-being of health care professionals (HCPs) and patients’ outcomes has been previously proved [1,2,3]. Burnout is described as a psychological syndrome, resulting from exposure to chronic emotional and interpersonal workplace stressors [4]. HCPs are often exposed to different psychosocial hazards that originate from the workplace demands and conditions. Moreover, there are different physical, social, emotional, cognitive, and organizational factors that require prolonged physical or psychological efforts from HCPs. On the other hand, job resources such as good salary, teamwork, job satisfaction, participation in decision making, performance feedback and team building activities may help HCPs in achieving work goals [5,6,7].

Job satisfaction of all HCPs in health care settings has been broadly investigated. It is an emotional condition of individuals, strengthened by positive feelings and feelings of belonging to a workplace mode in a particular workplace [2]. Reduced level of job satisfaction is a major cause of reversals at work, particularly in the area of health care services [8, 9]. Job satisfaction is found to affect quality of care and health care services. Studies have shown that, job satisfaction is a major predictor of the absences of HCPs, burnout and intention of resigning from their jobs. Moreover, HCP’s job satisfaction, indirectly affect patients’ satisfaction, quality of care and mortality. It may also affect the organizational commitment [10, 11].

Furthermore, teamwork is found to be essential for a safer and more effective health care system [12,13,14]. The discourse of teamwork has become a defining feature of healthcare reform. Policy makers, HCPs and researchers have increasingly emphasized teamwork as the way through which safe and patient-centered outcomes can be achieved [12, 13]. Being part of a team or working as a team is not automatically successful [8]. Estimation of HCPs teamwork and job satisfaction perceptions require the use of valid and reliable questionnaires before attempting any interventions on improving these aspects of job [12, 13].

Literature search revealed few questionnaires measuring teamwork attitudes, oriented to health care settings. These are the Cockpit Management Attitudes Questionnaire [15], the Safety Attitudes Questionnaire measures attitudes [16] and TeamSTEPPS teamwork perceptions questionnaire (T-TPQ) [17]. T-TPQ is a self-reported tool which measures teamwork within a unit or a department. The certain tool was chosen for the current study because it is a comprehensive tool and includes all components of teamwork: team structure, leadership, communication, mutual support, and situation monitoring and are relevant to teams working in dynamic and complex environments, such as hospitals. Moreover, it is found to be relative to environments where impacts of mistakes are high and the chance for misunderstanding is low [17]. It is quite a new tool and has only been validated in USA populations showing adequate reliability and validity components when assessing teamwork perceptions in health care settings [17, 18].

Numerous scales have been developed assessing job satisfaction on both; HCPs and other professions as well. In this study, Minnesota Satisfaction Questionnaire - Short form (MSQ-short) was chosen [19]. MSQ-short is a well-known instrument over the time [19,20,21,22]. MSQ-short is also a self-completed tool which measures employees’ job satisfaction. It is a multidimensional tool, allowing a more comprehensive understanding of the issue assessed. Previous validations have shown very good alfa coefficient values [20,21,22,23].

Methods

Aim of the study

The aim of the study is to evaluate the psychometric properties of the Greek version of the T-TPQ (Gr-T-TPQ) and MSQ-short (Gr-MSQ-short) in a Greek-Cypriot population, by assessing the construct validity, the internal consistency and factor reliability of the scales and factors.

Design and ethical considerations

The methodological study was designed as a cross sectional survey. Approvals were shaught and granted by the Cyprus Bioethics Committee and all parties involved. The administration of each hospital reviewed the study protocol and agreed to the implementation of the study. All procedures were in line with the instructions given by the Data Protection Commissioner for maintaining confidentiality. The study involved no risk or harm to the subjects and the participation of the sample was voluntarily.

Setting and sample

The sample consisted of Greek-Cypriot HCPs. HCPs were recruited from random units and departments of the four large public hospitals and two private hospitals of Cyprus. The main researcher approached HCPs in their workplaces and restricted the participation to those who provide written consent. HCPs who did not speak Greek were excluded. Authors wanted to assess translation and adaptation of the translation, so it was important the sample could understand the meaning of the words and whether it made sense. Questionnaires were administered by the researcher who supervised the completion procedure. Several socio-demographic variables e.g. gender, age, professional and educational status, were also provided through a short self-completed questionnaire. In order to ensure at least 8:1 participant to items ratio, the sample size was set to a minimum of 280 participants.

The TeamSTEPPS-teamwork perceptions questionnaire

T-TPQ is a 5-point Likert scale, from 1 (“Strongly agree”) to 5 (“Strongly disagree”), that measures HCPs teamwork perceptions. The total score is calculated by summing the ratings for each item (35 items) and ranges from 35 to 175, with higher scores indicating poorer teamwork perceptions. It includes five subscales with seven items each, which can be used separately. Team Structure, Leadership, Situation Monitoring, Mutual Support and Communication [17].

The Minnesota satisfaction questionnaire “short form”

MSQ-short is a 5-point Likert scale, from 1 (“Very dissatisfied with this aspect of my job”) to 5 (“Very satisfied with this aspect of my job”), that measures HCPs’ job satisfaction perceptions. It is created by a bigger scale which contained 100 questions (20 categories), by taking the question which best represent each of the categories. The total score is calculated by summing the ratings for each item (20 items). The total score ranges from 20 to 100, with higher scores indicating higher job satisfaction perceptions. It includes two subscales, intrinsic and extrinsic satisfaction. It was chosen by the researchers, although an old tool, as it provides more specific and in detail information on the aspects of a job that an individual finds rewarding. Also, it is an easy self-reported questionnaire which takes little time to be completed (approximately five minutes) [19].

Translation and equivalence of the Greek versions

Permission to translate and use the English versions of the T-TPQ and MSQ-short was obtained from the authors of the original questionnaires. The process followed the classic approach of translation and back-translation (Brislin’s model 1970). Two bilingual nurses translated the questionnaires from English into the Greek language while two other bilingual nurses undertook the back-translation. A research team consisting of five bilingual nurses reviewed the differences of the back-translation in order to establish semantic equivalence. All the members of the team agreed to the final versions. For assessing the readability of the final versions, three HCPs were asked to appraise the Greek versions. No difficulties were encountered in understanding or in explaining the items of the Gr-T-TPQ and Gr-MSQ-short.

Statistical analysis

Descriptive statistics were used to describe the demographic characteristics of the participants. Content validity was indirectly assessed by a panel of experts who evaluated the suitability of the Greek translation. Construct validity was assessed by a factor analysis of the data collected. Confirmatory factor analysis (CFA) was performed in order to evaluate the fit on the assumed theoretical dimensions of the Gr-T-TPQ and Gr-MSQ-short, as proposed by Baker et al. (2010) [14] and Weiss et al. (1967) [6], respectively. In the CFA analysis, modification indices were used for model improvement. In the case that CFA would not suggest an adequate data model fit, an exploratory factor analysis (EFA) was decided to be performed. A range of goodness of fit criteria to assess the overall model fit were used including root mean square error of approximation (RMSEA) < 0.08, goodness of fit index (GFI) > 0.90, adjusted goodness of fit index (AGFI) > 0.90, normed fit index (NFI) > 0.90 and comparative fit index (CFI) > 0.90. Kaiser Meyer Olkin coefficient and Bartlett’s test of sphericity were used to verify the adequacy of the data for factor analysis. EFA with oblique rotation and Kaiser normalization were applied to extract the factors. The cut-off point for the factor loadings was set at 0.40, in order to reduce cross-loading of items on several factors. In terms of reliability, the internal consistency of the Gr-T-TPQ and the Gr-MSQ-short as whole scales and across the identified factors was investigated by calculating composite reliability [24] and Cronbach’s alpha coefficients. Both tools were re-administered to a random sample of 15 participants after a period of 2 weeks from the initial assessment. Pearson correlation analysis was conducted to validate the stability of the instruments (test-retest reliability). Analysis was performed in the open source statistical software R [25] and the package lavaan [26].

Results

Description of sample

Questionnaires were given and collected completed to 292 nurses with response rate 100%. The demographic and clinical characteristics of the 292 participants are summarized in Table 1. Most of the participants were females (59.2%), nurses (92.5%) and under 30 years old (56.5%). Most of the participants holded only a BSc degree (higher education) (69.9%). More than one third of the participants had 5–10 years of experience (32.5%) and about 15.1% had 1–2 years of experience. Most of them were working in intensive care units (ICU) and ward, 34.6 and 35.3% respectively.

Table 1 Participants’ characteristics – questionnaires validation (N = 292)
Full size table

Validity

The CFA of Gr-T-TPQ confirmed the initial scale structure with excellent results regarding the fit on five-factor model (“Team structure”: Items 1–7, “Leadership”: Items 8–14, “Situation monitoring”: Items 15–21, “Mutual support”: Items 22–28 and “Communication”: Items 29–35) (Table 2). Most diagnostic criteria had a very good fit with RMSEA = 0.06 (90% CI, 0.055–0.065), AGFI = 0.986, TLI = 0.994 and CFI = 0.994. The chi-square test for the model was x2 (df) = 1124.75 (550), p < 0.0001 (Table 2). In order to indicate a good fit, the chi-square should be not significant although the chi-square statistic is very sensitive to the sample size and is often found to be significant. Kaiser-Meyer-Olkin coefficient for sampling adequacy was 0.652 and Bartlett’s test of sphericity, was high and statistically significant, i.e. 132.611 (p-value < 0.001), supporting that the data is appropriate for factor analysis.

Table 2 Confirmatory factor analysis of GrT-TPQ
Full size table

The CFA of the Gr-MSQ-short did not confirm the initial scale’s two dimensions (intrinsic and extrinsic). More specifically, RMSEA was found to be equal to 0.12 (90% CI, 0.117–0.133), AGFI = 0.889, CFI = 0.897 and TLI = 0.883. An EFA was performed afterwards with an extraction of two factors. The oblimin rotation with two factors was explaining 58% of the variance (Table 3). Kaiser-Meyer-Olkin coefficient for sampling adequacy was 0.910 and Bartlett’s test of sphericity was found to be significant (X2(105) =2583, p-value < 0.001), supporting that the data is appropriate for factor analysis. In EFA, items 1, 5, 6, 12 and 18 were eliminated from the analysis due to low communalities and multiple components loading. The two factors identified (Table 3) are: Factor 1, includes the items 2,3,4,7,8,9,10,11 (“The chance to work alone on the job”, “The chance to do different things from time to time”, “The chance to be “somebody” in the community”, “Being able to do things that don’t go against my conscience”, “The way my job provides for steady employment”, “The chance to do things for other people”, “The chance to tell people what to do”, “The chance to do something that makes use of my abilities”) and reflect how empowered and satisfied with supervision HCPs are (Supervisor/Autonomy). Factor 2, includes the items 13,14,15,16,17,19,20 (“My pay and the amount of work I do”, “The chances for advancement of this job”, “The freedom to use my own judgment”, “The chance to try my own methods of doing my job”, “The working conditions”, “The praise I get for doing a good job”, “The feeling of accomplishment I get from the job”) which reflect personal satisfaction HCPs get from their work (Task enrichment). The two-factor model suggested by EFA was supported with a CFA with the following fit indices: RMSEA = 0.08 (90%CI 0.068–0.091), AGFI = 0.906, TLI = 0.916 and CFI = 0.935. The chi-square test for the model was X2 (81) =237, p < 0.001 (Table 3). As stated, in order to indicate a good fit, the chi-square should be not significant although the chi-square statistic is very sensitive to the sample size and is very often significant.

Table 3 Exploratory factor analysis of GrMSQ-short with an extraction of two factors. Rotated component matrix2
Full size table

Reliability

Composite reliability (CR) scores and Cronbach’s alpha coefficients were utilized to provide measures of reliability of the constructs (factors) and internal consistency of individual items, respectively. Hair (2010) recommends a minimum of 0.7 in CR scores [27]. CR scores of the Gr-T-TPQ were found to be high: 0.89 (Team Structure), 0.95 (Leadership), 0.90 (Situation monitoring), 0.87 (Mutual Support) and 0.89 (Communication). The Cronbach’s alpha coefficient of the total scale was also high (0.95). Computed values of Cronbach’s alpha for each of the extracted factors were: 0.857 (Team Structure), 0.93 (Leadership), 0.85 (Situation monitoring), 0.81 (Mutual Support) and 0.85 (Communication). Test-retest reliability was high since bivariate correlations were as follows: 0.863, 0.759, 0.87, 0.674, 0.783 and 0.815 for the Total GrT-TPQ score, Team Structure, Leadership, Situation Monitoring, Mutual Support and Communication, respectively.

CR scores on GrMSQ-short were 0.817 (Supervisor/Autonomy) and 0.921 (Task enrichment) suggesting high reliability of the constructs. A high correlation (0.74) between the two estimated factors was also found. The Cronbach’s alpha coefficient of the total scale was 0.955. Computed values of Cronbach’s alpha for each of the extracted factors were: 0.873 (Supervisor/Autonomy) and 0.888 (Task enrichment). Test-retest reliability was high: 0.926, 0.951 and 0.947 for the Supervisor/ Autonomy, Enrichment and the total GrMSQ-short scale, respectively.

The results of the current study have been presented in 2016 in the Heart Failure Association congress (p.1065) and the abstract has been published in the European Journal of Heart Failure [28].

Discussion

Job satisfaction has broadly been investigated in health care settings for all HCPs [8,9,10]. Reduced level of job satisfaction is a major cause of reversals at work, particularly in the area of health care services [9, 10]. On the other hand, teamwork is found to be essential for a safer and more effective health care system while the discourse of teamwork has become a defining feature of healthcare reform [12, 29]. In this study, the psychometric properties of the Gr- T-TPQ and Gr-MSQ-short were tested among a sample of 292 Greek-Cypriot HCPs. The results of the study give the opportunity to researches to use the tools in Greek population and also see how psychometric properties are in different populations and health care systems. This seems to be very important, especially for the T-TPQ which is a quite new tool and has only be validated in USA populations [13, 14].

The results of the CFA model of the GrT-TPQ, showed excellent fit for all the criteria, as proposed by Baker et al. (2010) [17]. This is consistent with the findings of two previous studies, including the study of the developers of the tool, which also confirmed the expected model of the tool [17, 18]. Based on these results, we may conclude that CFA investigations of the Gr-T-TPQ managed to provide evidence of the theoretical dimensionality of the scale, as originally proposed by the developers of the tool.

The results of CFA for the three-factor model of the Gr-MSQ-short, as proposed by Weiss et al. (1967) [19], did not show good fitness criteria. It is consistent to findings from previews studies referring to different kinds of professionals and did not confirm the original model of the tool [20,21,22,23].

EFA of the data, suggested two factors, accounting for 58% of the variance. These results contrast with the hypothetical three factor model of Weiss et al. (1967) [19]. Items assigned to the factors of the current study, matched only partially the items fitting in the proposed factors. Specifically, the second factor includes items referred to the freedom to use their own judgment and the chance to try their own methods of doing the job, laying within the first subscale of “intrinsic job satisfaction” of the initial model [19]. The change of that factor to supervisor/autonomy will better represent all items included. Items allocation to the factors are similar to the findings of Martins et al. (2012) [22] in a population of Portuguese hospital workers. The two factors suggested by Martins et al. (2012) included supervisor/ empowerment and task enrichment (Table 4). In that study, a two-factor model was found as well with difference in the allocation of three items, compared to the current study [22].

Table 4 Summary of previous factor analysis results
Full size table

Furthermore, some of the items of the EFA of the current study were eliminated from the analysis due to low communalities and multiple components loading. These were the items 1, 5, 6, 12 and 18 [17,18,19] from which similar results were found in other studies as well for items 1, 12 and 18 (“Being able to keep busy all the time”, “The way company policies are put into practice”, “The way my co-workers get along with each other”) [20,21,22,23]. Recent economic restriction in Cyprus and changes due to the recent introduction of the National HealthCare System, had led to a decrease on the number of HCPs, significantly increasing the same time the workload; both in the private and public sector. In addition to this, the health care system and legislation for nurses in Cyprus, do not allow much professional autonomy and decision making. Finally, communication with co-workers is a competence of the leaders/supervisors of each department or the whole hospital and as a result most HCPs had no interaction and communication with them.

Items 5 and 6 (“The way which my boss manages his staff, “The ability of my boss to make decisions”) were not found to fit well in the current study. This again may be due to the way in which the health care system functions. The supervisor of each department or professional status might not have the competence or adequate education background to lead the department. Usually head nurses get the position due to seniority and not based on subjective criteria that support the competence of leadership. At the same time, decisions and changes in health care settings are made more centrally, by the Ministry of Health and not by the supervisor of the department or the hospital.

The majority of previous studies demonstrated adequate internal consistency of the overall T-TPQ scale among different populations, with a Cronbach’s alpha coefficient ranging from 0.70 to 0.93 [17, 18]. Similar results are found in the current study. Factor score determinacy coefficients indicate that the Gr-T-TPQ has high internal consistently reliability. Further to that, all the items of the scale were deemed important since deletion of any of them reduces the scale’s Cronbach’s alpha.

It is certainly interesting that even though the MSQ-short is a short tool, validation of several versions has revealed different factorial structures and varying internal consistency results [20,21,22,23]. The version proposed for the Gr-MSQ-short in this study is also significantly different from the original version as it is five items less and with a different structure. As mentioned before, rather than local health care system differences, these differences may result from the heterogeneity of management approaches and cultural factors. The need of further investigation on the effect of health care systems and cultural differences that may affect HCPs teamwork and job satisfaction is needed [29, 30].

Limitations/strengths

A limitation of the study was that both scales were tested in a Greek speaking Cypriot population with certain linguistic differences, from the official Greek-spoken and written language. For these reasons, any generalization or interpretation of the results should be done with caution. Moreover, criterion validity has not been assessed for the two tools taking for granted they both evaluate different measures. It is important to mention that the study covered almost all the general public hospitals in the areas controlled by the government of Cyprus and the biggest hospitals on the private sector.

Conclusions

In general, the Gr-T-TPQ and Gr-MSQ-short are construct-valid instruments for measuring perceptions of teamwork and job satisfaction in Greek speaking HCPs’ population. The psychometric properties yielded explain how the tools may be used in several clinical settings, health professionals and health care systems. They also give the opportunity to researchers to compare results and validation giving more explanations and exploration of possible findings and comparisons.

Availability of data and materials

The datasets used and/or analyzed during the current study are available from the corresponding author, Ioanna Lakatamitou, Cyprus University of Technology, upon reasonable request.

Abbreviations

HF:

Heart Failure

T-TPQ:

TeamSTEPPS Teamwork perceptions questionnaire

MSQ-short:

Minnesota Satisfaction Questionnaire “short form”

GrT-TPQ:

Greek version of the TeamSTEPPS Teamwork perceptions questionnaire

GrMSQ-short:

Greek version of the Minnesota Satisfaction Questionnaire “short form”

HCPs:

Health Care Professionals

CFA:

Confirmatory Factor Analysis

EFA:

Exploratory Factor Analysis

ICU:

Intensive care units

CR:

Composite reliability

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Acknowledgments

The authors would like to express their appreciation to all the participants of this study.

Funding

The study was formed part of Ioanna Lakatamitou MSc for the postgraduate programme in Advanced Nursing and Healthcare Practice, Department of Nursing, Cyprus University of Technology dissertation and was funded by the Heart Failure Association of the European Society of Cardiology. This study is part of a larger project called “HCPs compassion” rounds: A pilot sudy” which assessed the impact of multidisciplinary forums for HCPs emotional expression on their teamwork and job satisfaction. The funding was used for the education of the main researcher in order to implement such forums and then for the operating costs of the organization and impementation of the intervention.

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Authors and Affiliations

  1. Department of Nursing, Scholl of Health Sciences, Cyprus University of Technology, 15, Vragadinou str, 3041, Limassol, Cyprus

    Ioanna Lakatamitou, Ekaterini Lambrinou, Martha Kyriakou, Lefkios Paikousis & Nicos Middleton

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  1. Ioanna Lakatamitou
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Contributions

IL conceived and designed the protocol of the study as part of his MSc thesis, under the supervision of NM and EL. IL reviewed the literature and collected the data. IL and LP performed statistical analyses, and prepared the first draft of the manuscript. MK, NM and EL contributed to the design of the study, the translation of the questionnaires and the interpretation of the findings. EL guided and supervised the data collection and statistical analysis, and the assisted with the preparation of subsequent drafts of the manuscript. All authors critically revised the manuscript and contributed towards the final draft. All authors have read and approved the final version of the manuscript.

Corresponding author

Correspondence to Ioanna Lakatamitou.

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Ethics approval and consent to participate

The study protocol was approved by the Postgraduate Studies Departmental Committee of the Department of Nursing, Cyprus University of Technology and was granted a waiver from further evaluation by the Cypriot National Bioethics Committee (2015.01.13). Participation in the study was anonymous and voluntary, after signing an informed consent. Permissions to use all questionnaires were obtained through personal communication with the first authors of the original studies.

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Not applicable.

Competing interests

The authors declare that they have no competing interests.

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Lakatamitou, I., Lambrinou, E., Kyriakou, M. et al. The Greek versions of the TeamSTEPPS teamwork perceptions questionnaire and Minnesota satisfaction questionnaire “short form”. BMC Health Serv Res 20, 587 (2020). https://doi.org/10.1186/s12913-020-05451-8

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BMC Health Services Research

ISSN: 1472-6963

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