- Research article
- Open Access
Variability in clinicians’ understanding and reported methods of identifying high-risk surgical patients: a qualitative study
BMC Health Services Research volume 20, Article number: 427 (2020)
High-risk patients presenting for surgery require complex decision-making and perioperative management. However, given there is no gold standard for identifying high-risk patients, doing so may be challenging for clinicians in practice. Before a gold standard can be established, the state of current practice must be determined. This study aimed to understand how working clinicians define and identify high-risk surgical patients.
Clinicians involved in the care of high-risk surgical patients at a public hospital in regional Australia were interviewed as part of an ongoing study evaluating a new shared decision-making process for high-risk patients. The new process, Patient-Centred Advanced Care Planning (PC-ACP) engages patients, families, and clinicians from all relevant specialties in shared decision-making in line with the patient’s goals and values. The semi-structured interviews were conducted before the implementation of the new process and were coded using a modified form of the ‘constant comparative method’ to reveal key themes. Themes concerning patient risk, clinician’s understanding of high risk, and methods for identifying high-risk surgical patients were extricated for close examination.
Thirteen staff involved in high-risk surgery at the hospital at which PC-ACP was to be implemented were interviewed. Analysis revealed six sub-themes within the major theme of factors related to patient risk: (1) increase in high-risk patients, (2) recognising frailty, (3) risk-benefit balance, (4) suitability and readiness for surgery, (5) avoiding negative outcomes, and (6) methods in use for identifying high-risk patients. There was considerable variability in clinicians’ methods of identifying high-risk patients and regarding their definition of high risk. This variability occurred even among clinicians within the same disciplines and specialties.
Although clinicians were confident in their own ability to identify high-risk patients, they acknowledged limitations in recognising frail, high-risk patients and predicting and articulating possible outcomes when consenting these patients. Importantly, little consistency in clinicians’ reported methods for identifying high-risk patients was found. Consensus regarding the definition of high-risk surgical patients is necessary to ensure rigorous decision-making.
Patients presenting for elective surgery with a higher than usual risk of adverse outcomes require extensive and considered decision-making regarding their care. In recent years, there has been a move towards shared decision-making with these patients to ensure their care aligns with their values and goals [1,2,3,4,5,6]. For instance, Patient-Centred Advanced Care Planning (PC-ACP) is a shared decision-making process aiming to create multidisciplinary advanced care plans for high-risk surgery patients . This process engages clinicians across disciplines and specialties alongside patients and families in a collaborative framework. PC-ACP explores patients’ goals and values and facilitates discussion on the degree to which surgery aligns with those goals. PC-ACP is currently being implemented in an acute care hospital in regional Australia.
For high-risk patients to be afforded the opportunity to engage in meaningful shared decision-making in processes like PC-ACP, they need to be identified as high-risk before surgery is offered. Identifying high-risk patients early in the decision-making process means alternative treatments can be considered. If surgery is the preferred choice, steps may be taken to reduce the risk of adverse or undesired outcomes while considering the proposed procedure, the reason for elevated patient risk, and a full understanding of patient preferences and needs. In other words, patients must be identified as high-risk early enough in their care to participate in care pathways such as PC-ACP.
However, surgeons’ perceptions, predictions and preferences regarding risk may depend on the individual surgeon . Surgeons vary in their ratings of risk and their decision to perform surgery, even when given the same clinical information [9, 10]. This variability means that a patient may be considered too high-risk to operate on by one surgeon, but of reasonable operative risk by another surgeon, even for the same procedure. Patient risk should not only be assessed by the surgeon: preoperative screening procedures should look at anaesthetic risk also before surgery is scheduled . If the preoperative screening flags a patient as requiring further assessment, an anaesthetist should also assess the patient. Therefore, even after a patient has been offered surgery, an anaesthetist may judge a patient’s anaesthetic risk to be too high for the surgery to take place.
Variability in risk judgements and decisions to operate have led to the development and use of screening tools for frailty or overall patient risk [12,13,14,15]. There are multiple screening tools available [12,13,14,15,16,17,18,19,20]. However, many only apply to specific types of patients, procedures or sources of risk. In addition, clinicians may not have the resources or make the time to apply the screening tool accurately, particularly for the most comprehensive assessments . Therefore, formalised screening tools may not be commonly used .
Here we report how clinicians at a regional Australian hospital involved in treating high-risk surgical patients define and identify patients as high-risk in their everyday practice. This acute care hospital is the only tertiary facility in a large area of rural Queensland that treats frail and high-risk surgical patients. The hospital is currently engaged in using PC-ACP to improve the decision-making process for these patients . The interviews were conducted prior to the implementation of PC-ACP.
Study setting, participant recruitment and data collection
The study was conducted at a tertiary centre in North Queensland, Australia. The hospital receives patients from an area of 750,000 km2, with many remote patients receiving telehealth services or being transferred from smaller, rural hospitals.
Ethical approval for this study was obtained from the Townsville Hospital and Health Service Human Research Ethics Committee [HREC/16/QTHS/100]. Participants were clinicians working in the Department of Surgery at Townsville Hospital. They were purposively selected by two of the researchers (SS, RCW) to represent all relevant professions involved in treating high-risk surgical patients, including surgeons, anaesthetists, intensivists, and nursing and administrative staff, and invited face-to-face to participate in the study. Those who elected to participate were invited to complete a survey and to participate in a semi-structured interview at their workplace. Data collection was conducted per the method outlined in the published study protocol,  prior to implementation of a Patient-Centred Advanced Care Planning (PC-ACP) intervention.
Two postdoctoral research academics, who were experienced in qualitative methodologies, conducted the interviews (AS, RCW). No relationship was established between the interviewers and participants prior to conducting the interviews. An interview schedule was developed specifically for the purposes of this study. Participants were asked about their experience and views on shared decision-making with high-risk surgical patients (see Additional File 1 for Interview guide). Additional questions were asked as needed for clarification, or to follow up on important points. Additional participants were recruited and interviewed until all professions were represented, or theoretical saturation was reached.
Data management and analysis
Interviews were audio recorded and professionally transcribed verbatim. Analysis was conducted on interview transcripts only; no field notes were taken during or after the interviews. Transcripts were not returned to participants for comment or correction. Transcripts were subjected to inductive interpretive analysis in NVivo 11 (QSR International, Melbourne, Australia), using a modified form of the ‘constant comparative method’ to identify key themes by one of the research academics who had conducted the interviews [22, 23]. According to this method, the data were organised and used to explore connections between data elements and to develop sets of concepts. Once coded, segments of data were formally linked, allowing themes to emerge.
Thirteen clinicians and administrative staff were interviewed in single sessions, face-to-face over 5 days in November 2016. Average interview length was 27 min (range 16–43 min). All invited participants consented to be interviewed, and none subsequently withdrew from the study. Participant demographics are presented in Table 1. The sample represented all the specialties treating high-risk surgical patients (e.g. general, cardiac, orthopaedic surgery, etc.), although some specialties were only represented by one or two clinicians. As the study is ongoing participants were not asked to provide feedback on the findings presented here.
Table 2 shows the four themes that emerged from the coded interviews. Of immediate note was the importance and variance within the theme: factors involved in patient risk — which warranted further exploration and is the focus of this paper. On further analysis, six sub-themes emerged within this theme. The six sub-themes are presented in Table 3 and described below. Analysis of the remaining three of themes (shared decision-making, stakeholder relationships and anticipated PC-ACP implementation) will be presented separately, with analysis of post-implementation interviews.
Participants disagreed on clinicians’ ability to recognise frailty. One participant stated that anaesthetists are the most proficient at recognising frailty, even if other specialties use the same criteria (Table 4, quotes 6 to 7). Other participants believed that frailty is both poorly understood and recognised in medicine. Hence, frailty is often underestimated in practice (Table 4, quotes 8 to 9). This view was corroborated by the fact that patients from remote areas or communities are often not recognised as frail until they arrive at the hospital for their surgery (Table 4, quote 10). Therefore, clinicians may base their frailty assessments on perceptual cues (see ‘Methods in use for identifying high-risk patients’ below).
Study participants perceived that operative risk was a directly related to the individual patient and the proposed procedure. To them, decision-making rested on a balance between perceived risk and potential benefit of the procedure for the patient (Table 4, quote 11). Participants noted this balance to be unique to each case. Determinants included patient expectations and goals, the patient’s condition, the procedure and the expected outcomes of the surgery. In circumstances where the surgery was likely to be curative, or when the disease process was more dangerous than the procedure, participants favoured surgery (Table 4, quote 12). However, if the surgery was considered to be marginally beneficial, participants generally favoured a palliative approach (Table 4, quotes 13 to 14).
Suitability and readiness for surgery
Clinicians cited various considerations in patients’ suitability for surgery. The first was after careful consideration of the diagnosis, whether the patient is fit for surgery at all (Table 4, quotes 15 to 16). The second was whether the proposed procedure or a less invasive procedure is preferable (Table 4, quote 16). The third was the optimal timing of the surgery for the patient (Table 4, quote 16). Factoring into these considerations were the patient’s likelihood of surviving the operation, the postoperative possibilities and their ability to recover from it (Table 4, quote 17). Patients’ ability to recover from surgery depended on both their physical and psychological health (Table 4, quotes 17 and 18). Social factors including living conditions and social support were also raised as contributing to patients’ suitability for surgery (Table 4, quote 17).
Avoiding negative outcomes
Identifying high-risk patients is essential to minimise the likelihood of adverse or undesirable outcomes (Table 4, quote 19). Most patients only consider one adverse outcome – that of not surviving the surgery (Table 4, quote 20). In contrast, clinicians cited gradual postoperative deterioration or experiencing poorer health than before surgery as more common adverse outcomes. Thus, surgeons reported asking ICU colleagues to assess patients’ ability to recover from surgery and possible postoperative needs (Table 4, quote 21). Another negative outcome reported was patient complaints or legal action. Participants believed that informing patients comprehensively about their high risk before surgery would mitigate against complaints and legal action if adverse outcomes occurred (Table 4, quote 22).
Methods in use for identifying high-risk patients
Participants agreed that surgeons would be the profession most likely to identify a high-risk patient in the first instance (Table 4, quote 23). However, participants believed that high-risk patients ‘missed’ by the surgeon would be ‘caught’ by anaesthetists or intensivists.
Three main methods of identifying high-risk patients were reported: patient pathology, screening tools, patient characteristics, and other informal methods. Nine of 13 participants named specific screening tools to identify high-risk patients. However, there was no consensus on which screening tools should be used, and not all who suggested a screening tool reported using it (Table 4, quotes 24 to 25). The most common screening tool, suggested by four clinicians, was the EuroSCORE (European System for Cardiac Operative Risk Evaluation) for cardiac patients [13, 19]. The second most common was the clinical frailty scale developed by the Canadian Study on Health & Aging, suggested by two clinicians . Other formal tools included American Society of Anaesthesiologists (ASA) grades, the Society of Thoracic Surgeons (STS) online risk calculator, and an integer risk score developed by researchers from the University of Florida (UF score) [15, 18, 20]. Non-validated tools mentioned included standard hospital health screening questionnaires, angiograms, blood tests, and medical indicators of end-stage renal failure.
Individual patient characteristics were the most commonly suggested means of identifying high-risk patients. These can be further categorised into eight characteristics: number of comorbidities, type of comorbidity, patient history, frailty, poor mobility, age, obesity and presence of terminal illness (Table 4, quotes 26 to 28). Table 5 shows the number of participants who reported using each characteristic alongside illustrative examples.
Four of the participants reported making a ‘global’ assessment of the patient. This method of identifying high-risk patients appeared to rely on a subjective judgement of frailty (Table 4, quotes 29 to 32). Another surgeon screened out patients unfit for high-risk surgeries by asking them to walk up three flights of stairs and be able to speak at the top (Table 4, quote 33). Thus, methods for identifying high-risk patients were varied, sometimes ad hoc, and frequently based on clinicians’ previous experiences and personal preferences.
The balance between the risks and benefits of surgery is vital for decision-making for high-risk patients . As participants noted, surgery is only appropriate if the benefits of surgery outweigh the potential risks. However, studies on surgeons’ decision-making suggest that surgeons differ in their assessment of risk and their likelihood of recommending surgery given the same objective risk [9, 24].
Although the clinicians interviewed in our study all worked in the same hospital department, the methods they used to identify high-risk patients were not consistent. It is true that participants included surgeons from different specialties (including cardiac, general and orthopaedic surgery), who may treat patients with different kinds of risk and perform procedures with varying levels of risk. However, the anaesthetists and intensivists who were interviewed treated patients receiving all kinds of surgery, and there was as much variability in their methods of identifying high-risk patients as in surgeons’ methods. Moreover, surgeons within the same specialty were not necessarily consistent in their methods either, even though given our small sample, some specialties were only represented by one or two surgeons.
Participants often used their own judgement to identify high-risk patients, particularly when identifying patients who are high-risk due to frailty. These judgements were based on their personal experience, heuristics and preferences. Identifying frailty based on personal experience and overall presentation of a patient appears to be common [6, 8, 16]. These subjective methods rely on visual observation, which may lead to frailty being under-recognised. If clinicians have a variable understanding of frailty and recognise frailty in different ways, frailty may be ‘missed’ if it does not present in a manner that aligns with the experience of the assessing clinician. Therefore, subjective assessments of frailty are likely to be inadequate if frailty is as poorly understood or under-recognised as participants claimed. Remote patients may be especially disadvantaged by these methods because they are not likely to be identified as frail by clinicians using visual assay methods until they arrive at the hospital. Therefore, their surgical treatment may be revised, delayed or cancelled at the last minute. This difficulty may not necessarily be solved by using objective measures, as many of these need to be administered in person by a qualified physician . These issues must be considered in implementing systematic shared decision-making processes specifically for high-risk patients such as PC-ACP.
Clinicians’ inadequate understanding and under-recognition of frailty is supported by the literature. Medicine appears to lack a clear definition of frailty [21, 25]. For instance, while clinicians generally agree that frailty is indicated by the presence of low physiological reserve, published definitions do not always include deterioration and weakness [26,27,28]. This ambiguity is complicated by the existence of several types of frailty, each focusing on different criteria. For example, phenotype definitions of frailty (weight loss, exhaustion, slow gait, weak grip strength and low activity) take into account different criteria to functional or ‘multidomain’ definitions; although they are moderately related, they are different constructs [26, 29, 30]. Some frailty measures, such as the Frailty Index from the Canadian Study of Health and Aging take into account factors such as comorbidity, whereas others, such as the Edmonton Frail Scale do not [12, 14]. Finally, another contributing factor is the heterogeneity among frail patients [31, 32]. Even published studies on frailty often identify frailty without objective measures . Given such a diversity in the definition, measurement, and presentation of frailty, it is not surprising that it may be under-recognised.
Using objective risk scales and frailty assessment techniques, such as the Edmonton Frail Scale or those described by participants, is clearly preferable to subjective measures [6, 13,14,15,16,17,18,19,20]. However, as demonstrated above, objective frailty measures vary in their criteria, so finding the most accurate or useful measure may be difficult, and some risk assessment techniques may be more suitable for particular kinds of procedures . Therefore, the questions of which assessment tool should be used, which patients should be assessed, and how assessments should be administrated to patients from remote areas or communities, need to be addressed before hospitals mandate that surgeons use objective scales to identify high-risk patients. The cultural barrier, whereby participants appeared to trust their own judgement of a patients’ frailty more than an objective assessment on paper, also needs to be overcome.
Patients with risk factors that are available to the surgeon at consultation, such as comorbidities, advanced age, obesity and complicated medical history, appear to be comparatively easy to identify as being high-risk. This ease appears to be due to hospital pre-screening processes, which specifically ask about these risk factors, as well as the fact that these risk factors are relatively well-defined and unambiguous. For instance, comorbidities such as atrial fibrillation stroke risk are already assessed using objective scales such as CHADS2 and CHA2DS2-VASc for [33, 34]. However, without adequate communication with a patient and their family, risk factors for comorbidities can still be missed, leading to negative outcomes . Moreover, the disagreement among participants over age being a reliable indicator of patient risk suggests that identifying high-risk patients using these factors as criteria is still not straightforward. The argument over the relationship between age and frailty is reflected in literature findings: on the one hand, being over 80 years of age is a predictor of perioperative complications and length of stay . On the other hand, frailty measured by the Frailty Index from the Canadian Study of Health and Aging is a better predictor of hospital complications than age [12, 28]. Furthermore, mortality rates for patients aged over 80 are extremely low for some procedures . If this is the case, age may not be as important a risk factor as frailty.
Further complicating the issue of frailty is the recognition that medical frailty, even if clearly defined, is not the only important factor in assessing patient risk. Participants attested that patients’ suitability and readiness for surgery is based on not only on physiological, but also psychological and social factors. Thus, a surgeon can consider a patient as suitable (or not suitable) for surgery based on their assessment of risk and benefit, and also ready (or not ready) for surgery based on the information the patient has given them about their psychosocial situation. However, one participant noted that patients are more likely to divulge relevant psychosocial information to nursing staff than to their surgeon. If this is the case, this means it is important to involve nursing staff in discussions about a high-risk patients’ suitability for surgery. Such factors have implications for any attempts to implement frailty screening measures.
Each of the above factors is important to avoid negative outcomes for patients. As participants suggested, ensuring patients have a realistic understanding of expected outcomes and potential risks before their procedure may increase their satisfaction,  reducing complaints and litigation. High-risk patients need a thorough understanding of their high-risk status, the procedure and potential outcomes in order to have informed consent and fully engage in shared decision-making about their treatment [39,40,41]. For certain surgical procedures, it may even be advisable to include an assessment of patient risk along with any objective risk scores or frailty assessments in the consent form, to ensure high-risk patients are identified prior to consent.
Figure 1 synthesises the sub-themes within factors related to patient risk as well as how they relate to each other and to the central factor, high-risk surgical patients. The increase in high-risk patients means that factors involved in patient risk are becoming more central to surgical decision-making, especially the ‘decision to operate’. A critical component of identifying high-risk patients is successful recognition of frailty. High-risk patients need to be recognised in order to consider their suitability and readiness for surgery, and the risk-benefit balance of the proposed procedure. It is crucial to give these considerations enough weight in order to avoid negative outcomes. These can be more complex than not surviving the surgery.
As participants noted, high-risk patients are presenting for surgery in increasingly larger numbers. The literature supports this observation. In line with participant accounts, the literature often cites the ageing population as the primary reason for increasing numbers of high-risk surgical patients [21, 28, 29, 42, 43]. The literature also supports the increase in comorbidities being a factor in the upsurge of high-risk surgical patients [3, 44,45,46]. The increase in numbers of patients with significant obesity has resulted in more high-risk patients presenting for surgery, not just for bariatric procedures, but for all types of surgery . Advances in the field of surgery, in particular minimally invasive surgical procedures, [48, 49] mean that surgery can be considered for patients who may have been refused surgery in the past. However, this does not entirely compensate for the higher risk in patients with certain types of pathology and may require many procedures, including those which cannot use minimally invasive techniques pose an increasing problem in the future. Therefore, the need to accurately identify frailty early will only become more crucial in the coming years.
This study was conducted as part of an evaluation of PC-ACP, a new decision-making process for high-risk surgical patients currently being implemented in one hospital. Therefore, the study was limited in scope to participants from that hospital. With thirteen participants from a single hospital, this study may not necessarily reflect common practice. This study needs to be replicated on staff involved in high-risk surgery in hospitals across Australia, New Zealand, and other countries to ensure these findings reflect practice more broadly. A larger sample of each profession involved in high-risk surgical patient care, or the inclusion of other professions such as General Practitioners or Care of the Elderly consultants would also be highly valuable in determining the validity of our findings, including whether each of the themes we identified hold true across professions. However, even this small study can contribute to the broader literature on clinicians’ understanding of and methods for identifying high-risk surgical patients.
This study focussed on elective surgery only. However, frailty also needs to be taken into account in emergency surgery. In emergency surgery, the timeframe for decision-making is much shorter than in elective surgery. The shorter timeframe makes it difficult to engage in elaborate decision-making processes or perform lengthy consultations with patients. Thus, identifying high-risk or frail patients in an efficient and accurate way, such as by using objective risk scales or frailty assessments, is crucial. These are already in use by some specialties to quickly identify high-risk patients, such as the P-POSSUM for emergency laparotomy [50, 51].
This study demonstrated the variability in how clinicians and administrative staff define high surgical risk and identify high-risk patients as they present for surgery. In processes such as PC-ACP, which involve systematic shared decision-making with high-risk surgical patients, clinicians from all specialties, nurses and administrative staff need to have a shared understanding of what a high-risk patient is. In order to drive change in how high-risk surgical patients are identified, agreement needs to be made on not only the definition of frailty, but how it and other risk factors should be assessed. Therefore,. Only then can we be confident that these patients will be adequately informed and involved in the decision-making surrounding their care.
Availability of data and materials
The interview transcripts analysed during the current study are available from the corresponding author on reasonable request. The interview questions are available as Additional File 1.
American Society of Anaesthesiologists
European System for Cardiac Operative Risk Evaluation
Intensive Care Unit
Patient-Centred Advanced Care Planning
Society of Thoracic Surgeons
University of Florida
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The authors thank all participants for their time and participation.
This work was supported by Townsville Hospital and Health Service Research Trust Fund grant number RG/2015/21. The funder was not involved in the research design, data collection, data analysis and interpretation, or the decision to submit the manuscript for publication. The funder only participated in discussions regarding funding allocation.
Ethics approval and consent to participate
Ethical approval for this study was obtained from the Townsville Hospital and Health Service Human Research Ethics Committee [HREC/16/QTHS/100]. Participation was voluntary, and all participants provided written informed consent prior to participation.
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. Clinician semi-structured interview questions. This file contains the interview schedule used for the interviews with clinicians and administrators prior to the implementation of PC-ACP.
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Selwood, A., Blakely, B., Senthuran, S. et al. Variability in clinicians’ understanding and reported methods of identifying high-risk surgical patients: a qualitative study. BMC Health Serv Res 20, 427 (2020). https://doi.org/10.1186/s12913-020-05316-0
- High-risk patients
- Qualitative research
- Patient risk
- Shared decision-making