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The effects of continuity of care on hospital utilization in patients with knee osteoarthritis: analysis of Nationwide insurance data



Korea’s rapidly aging population has led to a rise in the prevalence of knee osteoarthritis (which reached upwards of 21.3% in 2017) in elderly people aged 65 years and over. Most patients with knee osteoarthritis require ongoing management in the community or through primary care. Continuity of care is a desirable attribute of primary care. However, previous studies on the association between continuity of care and health outcomes have focused on specific disease populations, particularly diabetes mellitus and hypertension. The objectives of this study were to determine whether there is an association between continuity of care for outpatients with knee osteoarthritis and health outcomes.


We conducted a cohort study using claims data from 2014. The study population included 131,566 patients. We measured hospital admission and medical costs during the final 3 months and the continuity of care by Most Frequent Provider Continuity (MFPC), Modified Modified Continuity Index (MMCI), and Continuity of Care (COC) index in the 9 preceding months, using multiple logistic regression analyses to determine which index best explains continuity. We evaluated the relationship between COC and hospital admissions, using negative binomial regression analysis due to over-dispersion. Finally, multiple regressions were used to examine the relationship between the COC and medical costs.


We selected the COC index to determine the association between hospital admission and cost; the area under the receiver operating characteristic curve (AUC) of the COC was the largest (0.904), while those for the MFPC (0.894) and MMCI (0.893) were similar. The negative binomial regression analysis showed that continuity of care was significantly related to hospitalization, with the relative risk (RR) of hospital admission being low for patients with high continuity of care [RR = 27.17 for those with the reference group COC (0.76–1.00); 95% CI, 3.09–3.51]. Continuity of care was significantly related to medical costs after considering other covariates. A higher COC index was associated with a lower cost.


Higher continuity of care for knee osteoarthritis patients might decrease hospital admission and medical costs.

Peer Review reports


The World Health Organization notes that rheumatic diseases are the third most important health problem in industrialized countries. Osteoarthritis is the most common, affecting 80% of the elderly population in industrialized countries [1]. Knee osteoarthritis is arguably the greatest cause of functional locomotor disability in all races and geographical areas [2, 3]. Due to population aging, arthritis affects up to 30% of those over 65 years of age [3,4,5] and 9.6% of men and 18% of women over 60 years of age [4]. The prevalence of painful disabling knee osteoarthritis in people over 55 years is 10%, of whom one-quarter are severely disabled [5].

Osteoarthritis of the knee is an ongoing public health problem internationally and may deteriorate with aging [6]. Many countries in Asia are rapidly aging. However, only a few population-based surveys have been conducted in Asian countries that help estimate the prevalence of osteoarthritis [6,7,8,9,10,11]. The population of Korea is rapidly aging due to the declining birthrate and increased life expectancy. The percentage of those aged 65 years or more is estimated to increase from 10.3% in 2008 to 15.6% in 2020 and 38.2% in 2050 [12]. Based on the medical statistics of medical costs in 2014, among outpatients aged 65 years or more, osteoarthritis was the fifth most common cause of hospital visits and the second most common cause of hospitalization for oriental medicine [13]. The prevalence rate in those aged 65 years or more has been continuously increasing, reaching 21.3% in 2017 [14].

Osteoarthritis is the single most common cause of disability in older adults and has a significant impact on daily life. It also tends to recur even after long-term treatment. Therefore, most patients with the condition require ongoing management in the community and through primary care [5, 15]. Continuity of care is one of the desirable attributes of primary care [16]. Previous studies have shown that fragmented visiting patterns [17,18,19], a shortage of primary care [19], and difficulty in accessing ambulatory care are related to preventable hospitalization [20]. In 2012, the Korean government established the chronic disease care system to effectively manage the yearly increases in chronic disease prevalence; however, this system focuses only on hypertension and diabetes [21]. Therefore, previous studies on the association between continuity of care and health outcomes have typically focused on these disease populations [22,23,24]. The objectives of this study were to determine whether there is an association between continuity of care for outpatients with knee osteoarthritis and two health outcomes (i.e., hospital admission and medical cost).


Data source

In this survey, we used data from the Korea Health Insurance Review and Evaluation Service (HIRA) 2014 National Health Insurance Card (NHIS). The NHIS includes 1.1 million patients representing the entire country (46 million patients), stratified by gender and age (5-year interval). The HIRA’s billing data are nation-based data gathered from medical institutions nationwide, equivalent to the number of claims submitted by patients. Further, data from medical assistance programs, expenditures of the government, and veteran patient claims are included in the billing data as well [25]. Data were de-identified to ensure the confidentiality of the patients. This study was approved by the HIRA Research Ethics Committee of Korea.

Study design

We performed the analysis after modifying the cross-sectional data as a cohort. The 2014 NHIS offers cross-sectional data, which obscures the direction of the relationship between the independent and dependent variables. To overcome this limitation, we assessed the association of hospital admission in the last 3 months with continuity of care by index in the 9 preceding months. We classified patients into two groups, according to their hospital admission status and the factors influencing hospital admission. In this study, we used the conceptual model proposed by Aday [26] to analyze the factors influencing the sustainable management of joint disease. This model explains the effectiveness of prevention and treatment interventions from a clinical perspective [27], and consists of three components: structure, process, and outcome [28].

Study population

After reviewing the most frequently seen diseases each year in traditional medicine as described previously [4], patients with the following four most frequent joint disorders were included in this study: M17 (gonarthrosis [arthrosis of the knee]), M75 (shoulder lesions), S63 (dislocation, sprain, and strain of joints and ligaments in the wrist and hand), and S93 (dislocation, sprain, and strain of joints and ligaments in the ankle and foot). Diagnoses were coded according to the 6th revision of the KCD (KCD-6), which was adapted from the International Classification of Diseases, 10th revision. Billing statements for patients with missing cost data and those with a total cost of 0 were excluded. A patient might have visited a hospital more than once during the study period (i.e., more than one claim per patient). Therefore, the number of claims in this study was higher than the number of patients. We selected patients who visited outpatient clinics with a major or secondary diagnosis code of M17 (gonarthrosis [arthrosis of knee]).

We excluded patients whose admission date was earlier than the date of the outpatient visit. Of the 318,774 patients with gonarthrosis, we included 311,949 patients based on their hospital admission in the last 3 months and continuity of care by index in the 9 preceding months. Finally, if the number of outpatient visits is too small, it becomes difficult to produce a meaningful level of continuity. As the number of outpatient visits increases, the degree of change in continuity level will decrease regardless of the increase in the number of outpatient medical institutions [29, 30]. For the sensitivity analysis, the subjects were retrospectively measured and analyzed, excluding patients who made fewer than 3 outpatient visits (Additional file 1). Thus, a total of 311,949 patients were ultimately included in our analysis (Fig. 1).

Fig. 1

Flowchart of the selected study subjects

Measures of study variables

Outcome variables

The dependent variables were hospitalization and medical expenses. Hospitalization due to knee osteoarthritis was defined by a primary or secondary diagnostic code of M17 (knee osteoarthritis) and in-hospital medical service use for more than a day. Medical expenses refer to the total self-payment expenses borne by the insured person (patient) and the amount reimbursed by the payer (Korean National Health Insurance Service) to the medical institution. The total amount of treatment items determined by the HIRA to be eligible for reimbursement is compared to that indicated in the insurance claim statement. The medical expenses of each patient refer to the total number of procedures listed in the billing record. Thereafter, the cost was converted into US dollars (US $ 1.00 = 1200 Korean won in 2016). A log conversion was performed [31] since this distribution was skewed to the left [32].

Measurement of continuity of care

We measured continuity of care using the Most Frequent Provider Continuity (MFPC) [33], Modified Modified Continuity Index (MMCI) [29, 34], and Continuity of Care (COC) index [35]. The MFPC, MMCI, and COC are commonly used in healthcare practice. These indexes range from 0 to 1, with higher values indicating a higher continuity of care. Each index highlights a different aspect of continuity of care. Since COC index is most commonly used among them and can reflect the number of total visits as well as the number of healthcare provider for patients, we selected COC index for analysis and classified stratified scores of COC. We divided the values into 4 groups: 0.76–1.00, 0.51–0.75, 0.26–0.50, and 0.00–0.25 using the absolute COC values. In addition, in reference to a previous study [36], three or fewer cases of outpatient use were added to one group (< 3 visits). Therefore, the final number of COC groups was 5.

$$ MFPC=\frac{\mathit{\operatorname{Max}}\left({n}_1,{n}_2\cdots, {n}_M\right)}{N} $$
$$ MMCI=\frac{1-\frac{M}{N+0.1}}{1-\frac{1}{N+0.1}} $$
$$ \mathrm{coc}=\frac{\sum_{j=1}^8{n}_j^2-N}{N\left(N-1\right)} $$

N = total number of visits, n = number of visits to provider, js = number of providers.

Other covariates

The covariates included characteristics of the primary attending hospitals, gender, age, payer type, Charlson comorbidity index (CCI) score, hospital type, region, number of owners, and the number of beds. The patient demographic data obtained from the NHI claim database included gender, age, and payer type (NHI, Medicaid, etc.). For Medicaid, an individual qualifies if the income of their household is less than $600 per month. The CCI score was measured using CCI [37], which is defined as the sum of the weights associated with each condition for which the patient can obtain claims data. The CCI scores were determined on the basis of the existence of specific ICD-10 codes in 1 year [38]. In this study, the initial CCI was defined as the CCI score of each patient. The primary attending hospital referred to the most-frequently visited medical institution for outpatient clinical practice. If the number of visits to each facility is the same, the most-recently visited medical institution was considered the primary hospital.

Statistical analyses

First, the demographic characteristics of the patients who were admitted to the hospital and those who were not were compared; the χ2 test and analysis of variance (ANOVA) were used to assess the categorical variables, and t-tests were used to assess continuous variables. Next, using a multivariable logistic regression model, we evaluated the three continuity indices (MFPC, MMCI, and COC) and hospitalization to determine which condition best explains continuity. We included the following in our model: gender, age, payer type, CCI score, hospital type, region, and ownership in 2014. Moreover, we performed both Poisson and negative binomial regression analyses (Additional file 2). When evaluating the model, the Akaike and Bayesian information criteria (AIC and BIC, respectively) are often used, where lower values indicate a better model (Additional file 3) [39]. We evaluated the relationship between COC and hospital admissions in each COC group using a negative binomial regression analysis, which was chosen due to over-dispersion. Finally, factors affecting continuity of care and the relationship between continuity of care and healthcare costs were examined through a multiple regression analysis. All statistical analyses were performed using SAS software version 9.4 (SAS, Inc., Cary, NC, USA). The results were considered statistically significant when the p-value was less than 0.05.


The characteristics of the study population are shown in Table 1. A total of 311,949 patients were included, of which 130,621 (41.9%) were males and 181, 328 (58.1%) were females. More than half of the participants were aged over 50 years. Of the total number of patients, 298,290 (95.6%) were registered with the NHI, and the remaining 13,413 (4.3%) were registered with Medicaid. One-third of the study population had a severe condition based on a CCI score of 3 or higher (31.7%). Most hospitals (89.1%) had fewer than 100 hospitals. In our sample, 1.8% of the patients were hospitalized and 98.2% were not hospitalized. The two groups were significantly different with respect to the individual patient characteristics.

Table 1 Distribution of patient characteristics by hospital admission

As shown in Table 2, individual patient and hospital characteristics had significant relations to medical costs. The table presents the frequency of hospitalizations and total medical costs, as well as the means and SDs. Further, we evaluated the association between each continuity index (MFPC, MMCI, and COC) and hospitalization to determine which index best explains continuity (Table 3). As a result, when compared to the reference group (0.76–1.00), the adjusted odds ratios of the group with a continuity level of 0.00–0.25 were 3.02 [95% CI 2.50–3.64], 2.55 [95% CI 2.10–3.10], and 10.49 [95% CI 8.18–13.46] for the MFPC, MMCI, and COC indexes, respectively. We selected the COC index to determine the association between hospital admission and cost. The area under the receiver operating characteristic curve (AUC) of the COC index was the largest (0.904), while the AUCs for the MFPC (0.894) and MMCI (0.893) were similar.

Table 2 Distribution of medical costs by patient characteristics
Table 3 Odds ratios (ORs) and areas under the curve (AUCs) for hospitalization by continuity index

Table 4 shows the adjusted relative risk (RR) at admission. After controlling for all covariates, we calculated the adjusted RR of the COC index group (based on the 0.00–0.25 group). The results showed that the COC index group of 0.76–1.00 COC index group had RR of 27.17 (95% CI 3.09 to 3.51), whereas the RRs was 0.26–0.50 and 0.51–0.75 index groups had RRs of 8.56 (95% CI 2.05 to 2.24) and 6.03 (95% CI 1.71 to 1.89), respectively. However, in the low group (< 3 visits), the adjusted RR for inpatient hospitalization was less than 1.00 (RR = 0.98, 95% CI 0.80–1.15). Therefore, negative binomial regression analysis showed that the continuity of care was significantly associated with hospitalization, and the hospitalization rate of patients with high hospital stay was low.

Table 4 Relative risk for hospital admission calculated using a negative binomial regression model

The multiple regression analysis revealed a relationship between various patient characteristics and medical costs. In terms of gender, the cost of medicine was higher for women than for men (β = 0.044). Furthermore, there was an increase in medical expenses as age increased. Continuity of care was shown to have a significant effect on medical costs after considering other covariates. For the 0.76–1.00 COC index group, the cost was significantly lower than was that for the 0.00–0.25 COC index group. Therefore, higher COC indices were associated with lower costs (Table 5).

Table 5 Coefficients and standard errors calculated by multiple linear regression analysis


We are using a nationwide group-based approach to explore the relationship between continuity of care and health outcomes (hospitalization and medical expenses) of patients with knee osteoarthritis in Korea. Our findings show that higher rates of continuous care reduced hospitalization and medical expenses. These results agree with those of previous studies, showing the association between patient continuity and outcomes [29, 40, 41], which suggest that improved continuity of care may save costs [42, 43].

Previous studies have identified possible mechanisms for these findings. A comprehensive review of care continuity suggested that three types of continuity—information, management, and relational—exist in all settings [44]. In another study, it was found that both the concept and measurement of continuity of primary care and the relationship between patients and physicians are important [45], and that these affect health outcomes [46]. Continuity of care can only be achieved by bridging the individual elements of the care pathway until the underlying mechanism by which the care is provided is understood. In previous studies, Sirski and Dowden [47, 48] found that those suffering chronic disease are more likely to use outpatient services than healthy individuals and tend to establish relationships with physicians more rapidly. We discovered that the benefits of this technology may be expanded among chronic disease patients.

The NHI in Korea, based on the principle of universal coverage, has improved people’s access to medical care. Furthermore, South Korea’s geography is favorable because its land area is relatively small and it has reliable travel between regions [49]. -As access to medical care improves, the pattern of medical use is an attempt to reduce preventable hospitalizations. In this way, the managed care delivery system in Korea is different from the United States, where the selection of patients’ healthcare providers is restricted and regulated [50]. Specifically, primary care physicians in Korea work primarily with independent private practices and are reimbursed for each service. This system allows patients to select and continue to see a specific doctor, regardless of changes in their employment status. Korea’s society is aging faster than any other country. As the number of elderly people increases, so do the medical expenses for chronic degenerative diseases, and the social burden increases. If elderly people with knee joint issues, for example, maintain continuity of care, they can avoid unnecessary hospitalizations and the accompanying medical expenses. In order to analyze the extent to which continuous management reduces the burden of admission and medical expenses in Korea, the results of estimating the difference in medical burden between the highest and lowest sustainability indicators are shown in Additional file 4.

This study has some limitations. We could not take all the factors into consideration affecting continuity of care and health outcomes because not all factors were included in the billing data. According to previous studies, continuity of care is based on the characteristics of the healthcare provider (e.g., the age and sex of the doctor, whether they are general or specialist, medical care period) or the patient (e.g. income level, educational level, residence, health care satisfaction) [51]. When analyzing the relationship between nursing care continuity and health outcomes, the residential area was considered to be a confusing variable; therefore, the hospital’s area was set as the residential area [52]. In addition, the income variable of our study used the payer type (NHI/Medicaid) as an agent. In Korea, Medicaid is a social security system that provides basic medical services to people with incomes falling below a certain threshold [49]. Medicaid recipients thus belong to a socioeconomically lower class with corresponding higher probabilities of comorbidity. The lower continuity of the Medicaid patients may have been the result of these characteristics [51]. Certainly, this is in line with previous studies, which have shown that Medicaid recipients have a lower level of continuity than NHI beneficiaries [53]. Our results show that Medicaid patients tend to be hospitalized more than health insurance members [54, 55]. To establish other possible factors, it is necessary to conduct a qualitative survey using questionnaires and interviews with patients and healthcare providers.

Based on the information in the billing database, we calculated only direct medical expenses. Generally, it takes time to calculate non-medical expenses such as transportation costs and productivity decreases due to musculoskeletal disease morbidity [56]. With musculoskeletal conditions, the indirect costs (productivity and loss of wages) tend to be much greater than direct expenses [57]. In the United States and Canada, for example, this corresponds to 2.4% and 1.3% of the gross national product, respectively [58, 59]. Since the billing data contained only information on the medical service provided, the medical expenses for this survey did not include uncovered areas, such as treatment to alleviate physical distress. However, despite the lack of data, it was still possible to investigate whether healthcare costs decreased as the continuity of care increased in this study. This is similar to Raddish et al. [42].

Finally, there was a problem with accurate diagnoses, due to the nature of the billing data. In other words, these data are collected not for clinical purposes [25] but for refunding medical services. Fleming et al. [60] and Godkin and Rice [61] reported that there was a difference in continuity according to the condition, and continuity was clearly higher for those with chronic diseases. The accuracy of diagnosis in NHI’s assertion data is estimated to be about 70% [62]. Therefore, the effectiveness of diagnosis may an issue for our research. We examined not only the major diagnostic codes but also secondary codes to improve diagnostic accuracy.

Despite the limitations noted, our research has several advantages. First, national claims data was used to analyze representative samples of patients with knee joint disease. Subjects were all Korean patients who had been diagnosed with knee joint disease in 2014. Secondly, by using cross-sectional data that was representative of the whole country, the model made it possible to identify causal relations in the study subjects. Since many previous studies have been cross-sectional, using claims data from 1 or 2 years, they have had limitations in their ability to prove causality [29]. Given this validity problem, we recommend that research using a management database such as the Korea Health Insurance Application Database should focus specifically on patients who had at least three outpatient clinic visits during the study period (Additional file 1). Third, unlike previous studies of diabetes and hypertension, knee joint disease was analyzed. This study is rare in that it confirms the relevance between care continuity and health outcomes in individuals with knee joint disease. More effort is needed to quantify the quality of management so as to provide supportive evidence to expand the coverage of the Chronic Disease Care System. Although continuity of care is a desirable attribute for those with chronic illnesses, little research on health services has considered this relationship. Future examinations could extend the information now available for knee joint diseases to other chronic diseases.


In conclusion, this study suggests that the risk of hospitalization and health care costs decreases when patients focus on using the same healthcare provider. Furthermore, in the aging society of Korea, it has been shown that improving the continuity of care is a good strategy to improve the quality of health care for the elderly and promote efficient expenditure of medical budgets. Therefore, policymakers need to improve the continuity of care for elderly patients with knee joint disease.



Area under the receiver operating curve


Continuity of care


Health Insurance Review & Assessment Services


Most frequent provider continuity


Modified modified continuity index


National Health Insurance Sample


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This study was supported by the Research Institute of Korean Medicine Policy.

Availability of data and materials

The datasets generated during and/or analyzed during the current study are available in the HIRA-NPS repository. The study utilized HIRA data, which are third-party data, not owned by the authors. The HIRA data are available upon direct, email, or fax submission of the dataset request form and declaration of data use, which is downloadable from the “HIRA” website [], and upon payment of the data request fee (300,000 KRW per dataset).

Author information




BYJ and SYK constructed the study design, BYJ analyzed the data, BYJ and KHC interpreted the results, DHL and KHC were the scientific advisors, and SYK guided and directed this study. BYJ drafted the manuscript, and DHL and KHC were the statistical investigators. All authors have read and approved the final manuscript.

Corresponding authors

Correspondence to Boyoung Jung or Soyoon Kim.

Ethics declarations

Ethics approval and consent to participate

The HIRA Research Ethics Committee of South Korea approved the protocol of this study. Written informed consent was not obtained from participants for their clinical records to be used as this study used national billing data submitted to the HIRA. Patient information was anonymized and de-identified by HIRA prior to analysis in this study.

Consent for publication

Not applicable.

Competing interests

The authors declare that they have no competing interests.

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Additional files

Additional file 1

Relative risk for hospital admission, calculated using a negative binomial regression model according to inclusion of individuals with < 3 visits (DOCX 29 kb)

Additional file 2

Relative risk for hospital admission, calculated using a Poisson regression model (DOCX 28 kb)

Additional file 3

Relative risk for hospital admission, calculated using a Poisson regression model and negative binomial regression model (DOCX 32 kb)

Additional file 4

Reduction in hospitalization and medical costs, according to the level of continuity of care (DOCX 19 kb)

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Jung, B., Cho, K.H., Lee, D.H. et al. The effects of continuity of care on hospital utilization in patients with knee osteoarthritis: analysis of Nationwide insurance data. BMC Health Serv Res 18, 152 (2018).

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  • Continuity of care (COC)
  • Most frequent provider continuity (MFPC)
  • Modified modified
  • Medical cost