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Do physician communication skills influence screening mammography utilization?



The quality of physician communication skills influences health-related decisions, including use of cancer screening tests. We assessed whether patient-physician communication examination scores in a national, standardized clinical skills examination predicted future use of screening mammography (SM).


Cohort study of 413 physicians taking the Medical Council of Canada clinical skills examination between 1993 and 1996, with follow up until 2006. Administrative claims for SM performed within 12 months of a comprehensive health maintenance visit for women 50–69 years old were reviewed. Multivariable regression was used to estimate the relationship between physician communication skills exam score and patients’ SM use while controlling for other factors.


Overall, 33.8 % of 96,708 eligible women who visited study physicians between 1993 and 2006 had an SM in the 12 months following an index visit. Patient-related factors associated with increased SM use included higher income, non-urban residence, low Charlson co-morbidity index, prior benign breast biopsy and an interval >12 months since the previous mammogram. Physician-related factors associated with increased use of SM included female sex, surgical specialty, and higher communication skills score. After adjusting for physician and patient-related factors, the odds of SM increased by 24 % for 2SD increase in communication score (OR: 1.24, 95 % CI: 1.11 - 1.38). This impact was even greater in urban areas (OR 1.30, 95 % CI: 1.16, 1.46) and did not vary with practice experience (interaction p-value 0.74).


Physicians with better communication skills documented by a standardized licensing examination were more successful at obtaining SM for their patients.

Peer Review reports


Screening mammography (SM) is a proven strategy for reducing breast cancer mortality [1, 2]. Despite vigorous public education campaigns, funded screening programs, and multiple national / international practice guidelines [3, 4], 30 to 40 % of women do not take advantage of this low cost, high impact test [5]. Patient and health care system-related issues may partially explain SM underutilization [59]. Physician-related factors, such as age, gender, years since graduation, practice setting, patient population profile and adherence to maintenance-of-competence activities can also affect SM use [5, 8, 1013]. Physician recommendation is another important predictor that women will undergo a SM, as discussions in the medical setting have been shown to significantly affect patient decisions [14, 15]. However, there is a significant gap in the scientific understanding of the physician-patient communication process, particularly in regard to decisions concerning potentially life-saving screening tests [16].

Although viewed more as the “art” of medicine, communication skills constitute an ensemble of items that refer to specific, attainable, and measurable objectives defining a clinical encounter [1720]. These skills impact patient satisfaction, adherence to treatment plan, clinical outcomes and malpractice litigation [2124]. While intuitively suspected, the relationship between physician communication skills and SM use has not yet been evaluated, due to lack of data on communication skills assessment and service utilization linked to the same physician. The purpose of this study is to assess the association between physicians’ communication skills and the use of SM services in a population of female patients aged 50 to 69.



This study was conducted in Quebec (Canada). The province maintains administrative databases of insured persons and claims for all medical services remunerated on a fee-for-service basis. Claims include information on diagnosis, procedure, date, location, referring physician and physician and patient identifiers. Under universal health coverage, 99 % of residents have provincial health insurance, and >95 % of services are remunerated on a fee-for-service basis.

Since 1992, to be licensed in Canada, all physicians must complete the Medical Council of Canada (MCC) national clinical skills examination (MCCQE2) after the traditional written examination assessing knowledge and clinical decision-making (MCCQE1). The MCCQE2 assesses communication, history and physical examination skills and clinical management through direct observation of performance in 18–20 standardized patient cases.


Appropriate ethical / legal clearances were obtained from the MCC, Quebec Privacy Commission, the provincial health insurance agency (RAMQ), and McGill University institutional review board.

We assembled a prospective cohort of physicians who completed the MCCQE2 between 1993 and 1996, and provided breast health care in Quebec (family/general physicians, gynecologists, general surgeons). The MCC and Quebec medical regulatory authority assembled the physician cohort, replacing nominal data with a study number. RAMQ retrieved and anonymized all claims for the 5.8 million patients seen by study physicians between 1993 and 2007.

Women aged 50–69 years, cared for by study physicians between 1993 and 2006, and eligible for SM were identified. To ensure these patients were part of the study physician’s practice and that the physician had the opportunity to discuss breast cancer screening, only women who had a health maintenance visit with complete physical exam by the study physician in the year prior to the visit were included. Only the first eligible visit (index visit) was selected to avoid potential biases related to selective retention of more adherent patients. Women with suspected or confirmed breast cancer, defined as a claim for lumpectomy, mastectomy, modified radical mastectomy, or a breast cancer diagnosis prior to their visit were excluded. The resulting cohort was followed for 12 months post index visit to determine SM receipt.


Screening mammography was defined as a claim for a bilateral two-view mammogram within 12 months of the index visit. Service codes for SM are different from those for diagnostic mammography.

Physician communication skills were assessed by the MCCQE2 [25, 26]. Doctor-patient communication skills are assessed by trained observers using case-specific checklists. They grade examinees on 3–4 cases selected to represent challenging situations where effective communication is required (e.g. refusal of treatment for a terminal illness, contraception counseling). Data acquisition skills are assessed in 5–10 minute interactions with 16–17 cases representing common important problems in practice (e.g. history and physical examination for a patient with abdominal pain). The reliability of MCCQE2 examination sub-scores in different administrations was 0.25-0.50 for the communication sub-score and 0.59-0.75 for data acquisition (cronbach alpha) [27]. The communication sub-score has been shown to have excellent predictive validity for many outcomes (appropriate antibiotic use [28], persistence to anti-hypertensive medication [29], complaints to regulatory authorities [30]). Scores are standardized to a mean of 500 (SD 100), based on scores for first-time takers from Canadian medical schools.

Physician-related potential confounders

Sex, specialty, international medical graduate status were supplied by the medical regulatory authority. We used the MCCQE1 score to adjust for differences in medical knowledge and clinical decision-making ability [31]. Practice experience may attenuate associations between communication and SM use. Years in practice were calculated based on number of months where the physician billed one or more medical services [32].

Patient-related potential confounders

Age at index visit was calculated using birth date supplied by the RAMQ. Education and household income were measured by linking the patient’s postal code to 1996 census information on the proportion with a high school degree and mean family income in that neighborhood (approximately 366 households per postal code). Postal code was used to classify location as rural or urban, based on Statistics Canada definitions [33]. Co-morbidities were measured using the Charlson Comorbidity Index, using International Classification of Diseases 9 (ICD-9) codes in claims in the year before the index visit. Hospitalization in the year before the index visit was determined using the establishment code (private clinic, emergency room, hospital, etc.) on claims. Two indicators of patient breast-related health care in the year prior to the index visit were measured as characteristics that may modify the likelihood of SM: 1) a breast biopsy, 2) a bilateral mammogram. A dichotomous indicator was used to adjust for the availability of a province-wide screening program during follow-up (started in 1998) as it had the effect of increasing diagnostic mammography [34, 35].


We tested the hypothesis that physician communication skills are associated with the probability of a woman receiving SM using the generalized estimating equation (GEE) extension of multivariable logistic regression (SAS Version 9.2). An exchangeable covariance structure was used to account for clustering of patients within physicians. The patient was the unit of analysis and the occurrence of SM during the 12-month follow-up was the binary outcome. Models were adjusted for physician and patient characteristics. To assess whether the association between communication skills and mammography varied by patient urban/rural status or by physician experience we tested the interaction between skill scores and these two variables in separate multivariable GEE models.


Among 6,667 physicians who took the MCCQE2 examination between 1993 and 1996, 1,116 entered practice in Quebec, and 413 entered specialties traditionally providing breast health care. Earliest practice entry date was 1994, latest was 2005. Between 1994 and 2006, 96,708 eligible women made 690,551 visits to study physicians, from which we selected the index visit. The mean years in practice during the follow-up was 3.6 years (SD: 2.7) (Table 1). Gynecologists provided care for <2 % of our study population; therefore they were regrouped with general surgeons.

Table 1 Demographic, training and practice characteristics of the 413 study physicians

Overall, 65 % of study physicians were female, most trained in family medicine at a Canadian medical school, and were 25–34 years old when taking the MCCQE2 examination (Table 1). The mean overall score on MCCQE2 was 526.9, and 511.3 for MCCQE1 (average for first-time examination takers from Canadian medical schools was 500). The mean scores for the communication and data acquisition sections were 510.6 and 531.1 respectively; however the range for both scores was 6–7 standard deviations wide.

The mean age of eligible women seen by study physicians was 57.2 years (SD: 5.77), mean family income in their postal code area was $51,063, and 88.2 % lived in urban centers (Table 2). Most women had no significant co-morbidity, and only 8.5 % had more than one hospitalization in the year prior to their first visit with the study physician. Few patients had breast health-related procedures (Table 2). Only 27.5 % had a SM in the past year, and 51.6 % of visits occurred after the provincial screening program was implemented.

Table 2 Patient characteristics in the twelve months following the visit to the study physician

Overall, 33.8 % had an SM in the 12 months after the index visit with the study physician (Table 3). After adjusting for physician and patient characteristics, the odds of having a mammogram increased with higher income, residence in a rural area and decreased with age and education. A Charlson co-morbidity index value ≥5 decreased the odds of having a SM by 16 % (OR: 0.84, 95 % CI: 0.72, 0.98). The odds of ordering an SM were 38 % greater if there was a prior breast biopsy negative for cancer (OR: 1.38; 95 % CI: 1.15, 1.65), and almost 4 times greater if there was no SM in the past year (OR: 3.94, 95 % CI: 3.47, 4.48).

Table 3 Patient characteristics and their relationship with receiving mammography screening in the 12 months after visiting a study physician

The odds of ordering an SM were 20 % higher for female physicians relative to males (OR: 1.20, 95 % CI: 1.07, 1.35). In addition, odds of ordering a screening (and not diagnostic) mammogram were 59 % higher for surgeons compared to family/general physicians (OR: 1.59, 95 % CI: 1.22, 2.06) (Table 4). The odds of SM increased by 24 % for 2 standard deviations increase in communication score (OR: 1.24, 95 % CI: 1.11, 1.38). There was no significant relationship between data acquisition skills or overall clinical skills examination score and SM use. The association between communication and SM was not attenuated by practice type (surgical versus non-surgical) and experience (p-value for interaction: 0.75). However, a physician’s communication ability had a significantly stronger association with the likelihood of SM for urban compared to rural patients (interaction between communication score and patient’s place of residence: p-value <0.0001) (Figure 1). Among patients located in urban areas, a 2 SD increase in physician communication ability increased the odds of SM by 30 % (OR: 1.30, 95 % CI: 1.16, 1.46), whereas in rural areas the increase was only 6 % (OR: 1.06, 95 % CI: 0.80, 1.39).

Table 4 Physician characteristics and their relationship to providing mammography screening in the 12 months following a patient’s visit
Figure 1

Modification of the effect of better communication abilities on the odds of mammography screening by urban versus rural patient residence.


This study demonstrates that communication skills may be an important predictor of SM use. Patients of physicians who are better communicators, as measured by a standardized national medical skills examination, are more likely to undergo screening mammograms.

Discussions in the medical setting significantly affect patient decisions and related health outcomes [16]. For over 50 % of women surveyed by Metsch, physicians represent the most important information source regarding breast health, surpassing telephone hotlines, family, friends and workplace [15]. We also know from other areas of prevention and health promotion (e.g. smoking cessation, weight loss) that a communication style based on clear information, emotional support, shared decision-making and agreement on the nature of the issue facilitates patient compliance [36, 37]. The impact of physician communication is particularly important in breast cancer, where reduction of mortality is an attainable goal. Interestingly, many health care providers underestimate their patients’ information needs and desires [38, 39]. Lack of clear physician recommendations, confusion about who is in charge of preventive care and lack of dialogue have been identified by women as important reasons not to undergo SM [11, 16].

This study also confirmed that female doctors are more frequently successful at getting their patients to obtain SMs This has been noted by others as well and may reflect increased awareness of preventive measures and greater comfort discussing women’s health issues [31][5, 11, 40, 41]. Interestingly, this difference between male and female physicians persisted even at equal communication skills scores. Cooper-Patrick hypothesizes that female physicians’ practice style may be more conducive to partnership-building and participatory decision-making [42]. Few communication assessment tools in medical education currently focus on the impact of gender. According to a recent systematic review by Dielissen et al, only 2 out of 21 communication skills assessment instruments explicitly presented gender as a criterion in their checklists [43].

Our results also showed that patients of surgical specialists have 60 % higher odds of obtaining an SM. Surgeons are also often the first ones consulted for breast masses and are heavily involved in all aspects of managing breast cancer, from work-up of mammographic abnormalities to anti-estrogen therapy.

The patient’s area of residence was another important predictor of SM use. Women living in rural areas had a higher chance of undergoing mammograms than their urban counterparts. This effect persisted despite a clustering of physicians from the bottom quartile of communication skills score into rural areas. A study of 3100 Ontario physicians noted that physicians working in urban practices were less likely to adhere to breast cancer screening recommendations [5]. Nutting hypothesizes that city physicians, in addition to having higher patient volume, are pressured by fee-for-service reimbursement, leaving little time for preventative measures [44]. Patient mobility is another factor that may influence use of SM in urban women. Physicians in rural areas are often fewer in number, integrated into the communities where they practice, and known to most, facilitating doctor-patient relationships and patient retention. In contrast, urban patients are mobile and have access to a multitude of physicians. This lack of continuity in primary care does not facilitate prevention strategies. Thus the stronger association between physician communication skills and mammography uptake for urban patients that we noted may reflect the importance of better communication in motivating women to overcome potential barriers to mammography that are more prevalent in urban areas (poverty, transportation barriers, unfavorable attitudes toward preventative care, mistrust of the medical system).

Consistent with previous studies, other patient-related factors impacting the use of SM included higher age, lower socioeconomic status and education [5, 7, 45, 46]. In addition, women with a Charlson co-morbidity index ≥3 had 28 % less chance of undergoing SM compared to their healthy counterparts. Sicker patients may have more pressing health challenges. Furthermore, multiple medical co-morbidities may negate the long-term survival benefit of breast cancer screening.

Our study had several limitations. We measured communication skills using a validated physician skills evaluation exam applied at the end of training shown to predict a wide array of outcomes [2830]. Nevertheless, these scores do not provide the accuracy that more logistically involved approaches offer (e.g. direct observation of clinical encounters). The poor-to-moderate reliability of the MCCQE2 communication score component probably led to underestimating the strength of relationship between SM use and physician communication skills [47]. If we adjust for attenuations produced by unreliability, the true estimate of the association would increase from an OR of 1.24 to an OR between 1.34 (α = 0.5) and 1.51 (α = 0.5). We were unable to include information on patient/physician preferred language. Linguistic proficiency is shown to affect patient decisions regarding treatment and providing informed consent [48, 49]. It can also be argued that women with a greater overall interest in health and preventative care may preferentially seek health care providers with a specific practice style, including superior communication skills [50]. Finally, we were not able take into account patients’ place of birth and, if applicable, immigration details, even though country of origin and length of time since immigration may influence SM use [51, 52].


Doctor-patient communication involves integrating complex data and sharing of information in a collaborative fashion [53]. These skills are not developed through experience alone; they can be taught and assessed with evaluation [17, 20]. This the first study confirming that standardized assessment of physician communication skills at the end of training is associated with outcomes in breast cancer screening during subsequent practice. In addition, we showed that end-of-training standardized test results for these physicianship-related skills are more strongly associated with future use of life-saving screening tests than test results for doctors’ knowledge of preventive medicine. Future research should examine whether early interventions to enhance competence in communication skills for physicians with lower scores can increase their ability to provide patients with screening procedures.



screening mammography


Medical Council of Canada


Medical Council of Canada – clinical skills examination


Medical Council of Canada – knowledge and decision-making examination


Régie de l’assurance-maladie du Québec


International Classification of Diseases


Generalized Estimating Equation


Standard Deviation.


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The Medical Council of Canada (MCC) and the Canadian Institutes of Health Research (CIHR) provided funding for the study. The Fonds de la Recherche en Santé du Québec, Fast Foundation and Cedars Cancer Foundation provided support for Dr. Meguerditchian. Kristen Reidel and Tewodros Eguale are supported by a Frederick Banting and Charles Best Canada Graduate Scholarship Awards from CIHR.

Data access and responsibility

Drs Robyn Tamblyn and Ari-Nareg Meguerditchian had full access to all the data in the study and take responsibility for the integrity of the data and the accuracy of the data analysis.

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Correspondence to Ari-Nareg Meguerditchian.

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Competing interests

The authors declare that they have no competing interests.

Authors’ contributions

ANM data analysis, manuscript drafting, critical review, DD manuscript drafting, critical review, ND study design, data analysis, critical review, TE study design, data analysis, critical review, KR study design, data analysis, critical review, AJ manuscript drafting, critical review, SM manuscript drafting, critical review, DB manuscript drafting, critical review, MA study design, data analysis, critical review and RT study design, data analysis, manuscript drafting, critical review. All authors read and approved the final manuscript.

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Meguerditchian, AN., Dauphinee, D., Girard, N. et al. Do physician communication skills influence screening mammography utilization?. BMC Health Serv Res 12, 219 (2012).

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  • Communication Skill
  • Charlson Comorbidity Index
  • Breast Cancer Screening
  • Screening Mammography
  • Female Physician