- Open Access
Perspectives of health care professionals’ on delivering mHealth sexual and reproductive health services in rural settings in low-and-middle-income countries: a qualitative systematic review
BMC Health Services Research volume 22, Article number: 1141 (2022)
In low to middle income countries (LMICs) with limited health care providers (HCPs) and health infrastructure, digital technologies are rapidly being adopted to help augment service delivery. In this sphere, sexual and reproductive health (SRH) services are increasingly leveraging mobile health (mHealth) technologies to improve service and information provision in rural areas. This systematic review aimed to identify HCPs perspectives on barriers to, and facilitators of, mobile phone based SRH services and information in rural areas of LMICs from current literature.
Searches were conducted using the following databases: Medline, Scopus, PsychINFO, CINAHL and Cochrane Library. Based on the inclusion and exclusion criteria, twelve full text qualitative studies published in English between January 2000 and December 2020 were included. The methodological quality of papers was assessed by two authors using the critical skills appraisal programme and synthesized using the narrative thematic analysis approach.
Positive HCPs experiences surrounding the provision of mHealth based SRH services in LMICs included saving consultation time, ability to shift tasks, reduction in travel costs, easy referrals and follow up on clients, convenience in communicating health information confidentially, and the ability to consult groups of clients remotely rather than face-to-face. Barriers to the provision of mHealth reported by HCPs included lack of technological infrastructure, unreliable networks, limited power, the cost of mobile airtime/data and mobile phones and limited technological literacy or skills.
Implementing innovative mHealth based SRH services could bridge a service provision and access gap of SRH information and services in rural areas of LMICs. Despite the advantages of this technology, several challenges associated with delivering mHealth SRH services need to be urgently addressed to enable scale-up and integration of sexual and reproductive mHealth into rural health systems.
Low-and-middle-income countries (LMICs), where half of the world’s population currently live , generally lack access to quality health including reproductive health services [1, 2]. Reproductive health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity, in all matters relating to the reproductive system and its processes . Reproductive health hence implies that both men and women are able to have a satisfying and safe sex life and that they have the capability to reproduce and the freedom to decide if, when, and how often to do so . In LMICs, despite the importance of sexual and reproductive health (SRH) information, SRH education programs do not currently reach most rural people. Further, services for contraception, family planning and sexually transmitted infections (STIs) are frequently lacking, especially in rural settings . Evidence suggests that in rural areas in LMICs, increasing access to and use of SRH information and services can reduce unsafe sexual behaviour [3, 4].
Lack of access to and use of essential SRH information and services by rural populations in LMICs is largely related to cultural, social and psychosocial factors [5,6,7], lack of health care providers (HCPs) and health infrastructure resulting in long distance and cost of transportation and healthcare services [1, 8, 9] compared to urban areas [9, 10]. All these factors together contribute to a high unmet need for SRH information and services leading to poor health outcomes  such as unintended pregnancy, STIs including HIV, and increased maternal morbidity and mortality [12,13,14]. Thus evidence based innovative interventions that might meet rural populations’ SRH needs is vital in the context of LMICs .
In LMICs, digital health technologies have been introduced into rural health services [16,17,18]. Reproductive health programs are also leveraging innovative mobile health mHealth technologies for improving quality and access to SRH information and services for populations residing in rural areas [19,20,21] (regions with population densities of fewer than 150 people per square kilometre and more than 50% of the population living in areas classified as rural communities with poor access to medical care and health professionals . Mobile health technologies interventions are cost-effective in engaging poor rural people with a range of SRH information and services in LMICs [17,18,19, 23, 24]. The World Health Organization has underscored the importance of improving SRH of rural populations by providing accessible, acceptable and affordable SRH information and services via mHealth technologies .
There is growing evidence for providing mHealth based SRH information and services to people in the rural context in LMICs [18, 26,27,28,29]. However, evidence on factors that influence access to mobile phone based SRH information and services to rural population and youth in LMICs is limited. Identifying barriers and facilitators for providing access to mobile phone based SRH information is vital for improving services that meet rural population needs [30, 31]. The current study therefore reviewed existing literature where the perspectives of HCPs in implementing mHealth SRH services for populations in rural areas of LMICs had been explored. Specifically, we explored HCPs experiences on barriers and facilitators in the delivery of mobile phone based SRH information and services to rural populations including young people in rural settings of LMICs.
Protocol and registration
This systematic review followed the preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines . It was registered with PROSPERO on October 23, 2020 (Prospero Number: CRD42020210777).
We developed a search strategy for each database using the guidelines developed by the Cochrane Qualitative Research Methods Group for searching qualitative evidence . A systematic search of six online journal databases was carried out to find relevant mHealth studies in the context of LMICs. Searches were limited to studies published in English from January 2000 to December 2020 as the field of mHealth has emerged over the last two decades .
Five domains were searched: “mHealth intervention provider”, “mHealth platforms”, “mHealth intervention recipient,” “mHealth intervention services” and “geographical setting (LMICs)” (see Table 1).
The first author (ASL) developed the search terms which were reviewed by MLH and DL. The search terms were then refined in consultation with the College of Health and Wellbeing’s librarian. Search terms were combined with an “OR” Boolean operator, and terms between each domain were linked with “AND” operators.
Inclusion and exclusion criteria
We included studies that reported on mHealth interventions which included SRH information on contraception, family planning, HIV and STIs prevention for people in rural settings in LMICs (classified using World Bank classifications) . Studies that were not peer-reviewed, for example, conference presentations, student theses, editorials, review articles, letters to the editor, commentaries, and symposium proceedings, were excluded.
Data sources and search strategy
We searched six databases (Medline, Scopus, PsychINFO, CINAHL and Cochrane Library) for published literature in English that reported on mHealth SRH intervention delivery barriers and facilitators for people in rural settings in LMICs. In addition to these sources, reference lists of all included studies and key references of relevant systematic reviews on mHealth studies available as well as Google were searched to identify any further relevant articles. The search terms which were used to perform Medline search strategy are shown in Table 2. Search strategies for the remaining databases are included in an online supplement.
The search results from the databases were first downloaded into the citation management system (Endnote X9 software ) and later imported into the Covidence online platform by the first author (ASL). Duplicates were automatically removed by the Covidence system.
Data extraction to determine the relevancy of the papers was carried out by two authors (ASL and DMS). Following a data extraction form, the two authors independently read all included articles based on study author, year of publication, description of the study context, study methods, study population, mHealth intervention services, mHealth platforms and study findings. The two authors independently reviewed the full text articles for suitability for the review. At all stages, any discrepancies were discussed until a consensus was reached. A total of 92 full text articles were assessed according to the selection criteria and 12 studies were retained for this qualitative synthesis [29, 37,38,39,40,41,42,43,44,45,46,47]. The authors followed the 2009 Preferred Reporting Items for Systematic Review and Meta Analyses (PRISMA) flow chart  to report the study selection process (see Fig. 1).
Critical appraisal of included studies
Two authors (ASL and DMS) independently and critically appraised 12 eligible papers for methodological quality using critical appraisal tool for mixed studies review (MSR) . We appraised the studies in line with the presence or absence of a primary qualitative study questions, study design, sampling method, study context, data collection, data analysis, ethical considerations, researchers’ reflexivity, conclusions drawn justified by study findings, transferability of study findings to similar settings (Table 3). The methodological quality of all included studies were assessed based on a ten point question criteria. For each criterion, the presence denoted yes scored as 1 and absence no scored as 0 respectively. The studies were scored using percentages (0-100% with one point representing 10%). The scores ranged from 50 to 100%. They were interpreted as follows: below 50% low quality, 50-75% average quality, and 76-100% high quality (Table 3). The quality score was calculated as [(number of yes responses divided by the number of the relevant criteria (10) × 100]. Based on the scoring system, we retained all 12 primary studies for the review.
Characteristics of included studies
Of the 12 studies meeting the inclusion criteria, ten were conducted in rural areas [29, 37, 38, 40,41,42,43,44, 46, 47], one in rural/urban areas  and one rural and peri-urban areas  respectively. All the included studies provided evidence on mHealth SRH information and services [29, 37,38,39,40,41,42,43,44,45,46,47]. The included studies were conducted in the following countries: two in Bangladesh [42, 43], three in Kenya [29, 38, 41], one in Ghana , one in Ghana and Malawi , one in Tanzania , one in Lesotho , one in Nigeria and Kenya , one in Uganda  and one in Cambodia . Most studies (11) used qualitative method designs [29, 37,38,39,40,41,42,43, 45,46,47] with only one using mixed methods designs . These studies involved male and female populations in community and health facility settings. All studies reported HCPs experiences on facilitators and barriers for delivering mobile phone based reproductive health services [29, 37,38,39,40,41,42,43,44,45,46,47].
Synthesis of results
Data were analysed thematically. The synthesis included seven themes: Author and year, country and setting, study methods, study population, mHealth intervention platforms, barriers and facilitators detailed in Table 4.
mHealth SRH intervention services delivered by HCPs
In this review, all HCPs had experience in providing mobile phone based SRH information and services among populations across rural settings in LMICs. The participants used different mobile platforms for providing SRH and services including text messaging, voice messaging, interactive voice responses and phone calls. Most of the studies used text messaging for the delivery of SRH information and services on contraception, family planning and STIs and HIV prevention. Overall, mHealth SRH interventions provided for young people tended to be educational [29, 37,38,39,40,41,42,43,44,45,46,47]. All the studies reported on participants varied experiences and perceptions on providing mHealth SRH information and services for rural people across studies settings. All the studies reported HCPs varied experiences on barriers and facilitators for providing mobile phone based SRH information and services across study settings.
Facilitators to mHealth SRH services provision
The review findings have provided insights into HCPs views and experiences on factors acting as facilitators for the provision of mHealth-based SRH services for people in rural areas of LMICs [29, 37,38,39,40,41,42,43,44,45,46,47]. Most HCPs were supportive of the mHealth application for helping to address some of the challenges of providing SRH information and services in rural areas. Participants reported that mobile phone technology helps make timelier communication of SRH information and services to clients in hard-to-reach rural areas , providing more convenient and better quality information with improved privacy, confidentiality and trust compared to face-to-face consultations [29, 37, 38, 41, 46].
Another advantage of mHealth was time efficiency, because multiple health information messages and services could be delivered to groups of people [29, 45, 47]. This was especially pertinent to text messaging platforms [37, 42]. There were also cost savings for both HCPs and clients because there was no need to travel to health facilities . In addition, HCPs said using mobile phones made it possible to task shift some responsibilities to lower cadre of health workforce remotely [29, 37,38,39, 45]. HCPs also described that mHealth helped facilitate referrals and follow up on clients to HCPs in health facilities , and was user-friendly . mHealth was reported as being effective in bridging SRH communication gaps  providing greater access to health information regarding STIs (especially for women) and facilitated culturally appropriate SRH information provision .
Barriers to mHealth SRH services provision
Barriers to mHealth service provision mainly consisted of infrastructural challenges [40, 41, 43] including limited and unreliable network connectivity [39,40,41, 44, 45], limited power for charging mobile phones [37, 40, 47]. Additionally, personal factors such as the cost of mobile phones and mobile credit [37, 41, 44], limited vendors or outlets for purchasing mobile credit  technological and health literacy, and linguistics barriers [40, 41, 43, 46] were cited as a challenge to the delivery and uptake of SRH mHealth among young people in rural settings [41,42,43]. HCPs also noted the emotional burden and workload of making and receiving texts and calls to and from clients [38, 39, 42]. Also identified in this review was the influence of community members with ingrained in social norms, especially for women, hindering effective provision and uptake of services .
Mobile health interventions were found to have the potential to improve the provision and uptake of SRH services among populations in rural areas of LMICs [16, 17, 25, 27, 50]. mHealth interventions were found to connect rural people directly to HCPs of SRH services and information [16, 17, 25, 27, 50]. This review shed some light on the opportunities and challenges for providing mHealth SRH information and services to young rural people . This review provides evidence on facilitators and barriers for delivering and improving rural access to mobile phone based SRH information and services in rural settings in LMICs [29, 37,38,39,40,41,42,43,44,45,46,47].
Overall, our findings showed that mHealth interventions can be useful to improve provision and uptake of SRH services across a broad range of services among rural people . Study participants reported facilitators such as the convenience of using mobile phone to deliver a range of SRH information and services remotely and confidentially [29, 37,38,39,40,41,42,43,44,45,46,47] reducing fear and stigma associated with face-to-face SRH consultations aligned with quantitative findings . Also, saving of travel time and costs for both HCPs and users were noted [37, 39, 47], in line with research [5, 52,53,54].
An important facilitator for providing mHealth was the ability to task shift by delegating duties or responsibilities to lower-level cadre health professionals [42, 47]. HCPs said task shifting helped improved time management and workload for them to perform critical and urgent duties [29, 37,38,39, 45]. Task shifting has been identified as a pragmatic response to health workforce shortages in rural settings in LMICs . It is observed however that the burden of task shifting tends to fall disproportionally on HCPs with lower qualifications and volunteers, leading to work overload without corresponding remuneration [55, 56]. To maximize task shifting benefits without placing an undue burden on HCPs who are willing to undertake additional workload, appropriate compensation and training need to be considered, to ensure the sustainability of mHealth programs in rural settings in LMICs .
In this review, services were provided using voice messaging, phone calls, voice calls and SMS text-messaging [29, 37,38,39,40,41,42,43,44,45,46,47]. SMS texting was seen as the most preferred and efficient platform for delivering health information and services, due to the ability to transmit multiple health messages to groups of people at the same time remotely and confidentially [37, 40, 42, 46]. A preference for delivering health information via SMS text messages in rural populations in LMICs settings has been reported . There is a growing interest for the preference of mHealth interventions platforms in LMICs for SRH information and services for rural population. There is the need for research to understand the benefits and preferences of mobile phone-based platforms for users with greater reach in rural areas especially among lower literate populations.
The review highlighted several challenges which hinder the effective delivery and uptake of mHealth SRH information and services among young people in rural contexts in LMICs.
These mainly included technological challenges which hindered the effective delivery of SRH mHealth services [29, 37,38,39,40,41,42,43,44,45,46,47]. The major barriers included a lack of technical skills [40, 41, 43, 46] and limited technological infrastructure [40, 41, 43]. These findings have been reported by studies in LMICs [16, 27, 58, 59]. The full realization of the full potential of mHealth SRH services will require investment in the development of technological infrastructure [46, 60] and building the capacity of HCPs and users to effectively use innovative mHealth for the delivery and uptake of SRH services for rural populations [18, 61, 62].
Personal barriers in terms of cost related to mobile phones and credit were cited by participants [37, 41, 44]. Several studies conducted in similar settings in LMICs have confirmed these findings [16, 17, 27, 63, 64]. In some instances, HCPs had to bear mobile phone expenses in order to be able to provide the services . A qualitative study in rural South Africa has reported similar findings . Personal cost of providing health delivery services in rural settings in LMICs constitutes a disproportionate share of cost for HCPs and poor young people with low incomes . HCPs said that subsidizing the cost of mobile phones and call credit for rural health workers and the creation of a hotline dedicated to mHealth SRH services  in rural areas of LMICs is critical for delivery of SRH information and services among rural and remote populations [66,67,68].
Also reported as a personal barrier were technological and health literacy and linguistics barriers [40, 41, 43, 46]. Technological literacy is a skill needed to access digital technology, which is necessary for mHealth uptake. Studies have shown that low or limited literacy skills are more prevalent among rural populations and may disguise HCPs and clients ability to understand health information [69, 70]. This may make health education and communication with HCPs with clients not effective and could lead to poor health outcomes in rural settings . In rural contexts, findings suggested that the involvement of linguistically diverse HCPs to work with clients may be needed in order to meet the diversity of clients that make up various populations .
Emotional burden and workload related to making and receiving too many calls for serving clients were also identified by HCPs as barriers to mHealth provision [38, 39, 42]. The training of more HCPs in Digital health technology to support the delivery of mHealth education could mitigate emotional burden and workload among HCPs. This could also help them to disseminate culturally appropriate and sensitive SRH information among populations in rural contexts in LMICs .
Participants identified infrastructural or contextual barriers to mHealth delivery [40, 41, 43] including lack or weak network connectivity [39,40,41, 44, 45], and lack of electricity to charge mobile phones [37, 40, 47]. To ensure strong internet connectivity, it is suggested that installation of fiber optic and free public Wi-Fi in central areas where rural people can access the internet can improve the speed and access to internet for services. Alternative power sources such as solar panels for charging phones would also help .
The influence of community members and ingrained in socio-cultural norms also impacted use of mHealth for SRH service delivery . In rural settings in LMICs, the provision and uptake of SRH information and services among rural populations is ingrained in traditional social norms [42, 71]. Providing innovative mHealth based SRH information and services was identified as culturally sensitive and user-friendly but this was not always sufficient to overcome cultural barriers . mHealth programs are becoming an integral part of reproductive programs in rural LMICs [25, 50], so investment in education of community members is needed to effectively address socio-cultural and sensitive barriers to service provision in rural contexts in LMICs.
Finally, despite the potential for mHealth interventions to be scalable and integrated in rural healthcare settings, programme managers, policy makers and implementers need to address individual and socio- cultural norms that act as barriers, as well as fill infrastructural gaps. This will require collaboration between governments, nongovernmental organizations and other stakeholders.
Strengths and limitations
A strength of this study is that it gives a clear review of the practical experiences of HCPs on facilitators and challenges for providing mHealth SRH services in rural settings in LMICs. Another strength of this study is that it covered a period of two decades from the inception of mHealth to date. In addition, all primary studies included in this review underwent a rigorous methodological quality appraisal. A major limitation of this study is that only studies written and published in English were included.
There have been few studies of mHealth on barriers and facilitators for improving population health in rural settings in LMICs. Our review found that implementing innovative mHealth based SRH services could bridge a service access gap of SRH information and services in rural areas of LMICs. Despite the advantages of this technology, several challenges associated with delivering mHealth need to be urgently addressed to enable scale-up and integration of sexual and reproductive mHealth into rural health systems. Our recommendations serve as references for improving on existing mHealth services and the implementation of future studies in rural LMICs. However, further research is needed to explore HCPs experiences on the effectiveness of using mobile phone communication platforms for delivering SRH information and services in rural settings in LMICs. Furthermore, it is likely that mHealth service barriers and facilitators vary by cultural and country setting, underscoring the need for more nuanced research in this area.
Availability of data and materials
The datasets used and/or analysed during the current study are available from the corresponding author on reasonable request.
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We would like to acknowledge Jessica Birchall, senior librarian at the University of Newcastle for her guidance in developing the search terms for this review. Dr. Melissa Harris is supported by an ARC Discovery Early Career Researcher Award ((DE190101134).
This study was not funded by The University of Newcastle, Australia.
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Laar, A.S., Harris, M.L., Shifti, D.M. et al. Perspectives of health care professionals’ on delivering mHealth sexual and reproductive health services in rural settings in low-and-middle-income countries: a qualitative systematic review. BMC Health Serv Res 22, 1141 (2022). https://doi.org/10.1186/s12913-022-08512-2
- Health care professionals
- Mobile phones
- Sexual and reproductive health
- Information and services
- Low-and middle-income countries