Potential of digitalization within physiotherapy: a comparative survey
BMC Health Services Research volume 22, Article number: 496 (2022)
Due to the global digitalization, implementation of digital elements into daily work can support physiotherapists’ work but may also pose some challenges. Only little is known about physiotherapists’ attitude towards digitalization. This study primarily aimed to analyze physiotherapists’ attitude towards digitalization and to what extend digital tools have been implemented into their daily work. In second analysis, participants’ characteristics such as age, working place, gender and mode of survey participation were assessed.
A 12-main-item survey amongst voluntary course participants of one physiotherapeutic training center was conducted via paper-based as well as online questionnaires between July 2018 and June 2019 including questions on participants’ general as well as particular attitude towards digitalization, the use of (mobile) applications and possible advantages and disadvantages of the ongoing digital transformation. Sub-analysis was performed for age (≤40 years versus > 40 years), gender, mode of participation (paper vs. online) and working place (practice vs. hospital).
Overall, 488 physiotherapists participated in the survey. In comparison of the age groups, younger participants had more concerns about data security (p = 0.042) and insufficient financial remuneration (p < 0.001). Younger participants stated higher satisfaction with data literacy than their counterparts (p = 0.0001). Physiotherapists working in the outpatient sector, rather than in hospitals, expected digitalization to increase more in relevance (p < 0.001). The online respondents (OG) indicated that they had more knowledge about key aspects of the current legal situation regarding digitalization than participants completing the paper-based survey (p = 0.002). 50.4% of the considered digitalization as useful for their job.
The majority of participants saw high potential for digitalization in the physiotherapy sector. Younger physiotherapists seem to be more concerned about data security and insufficient financial remuneration. Physiotherapists in the outpatient sector seem to see more potential in digital transformations. General concerns like missing reimbursement, lack of data security or knowledge on legal frameworks should be addressed in the future. Further studies should focus on identifying specific digital tools which can support physiotherapists.
The current digital transformation can be seen as a central topic of our modern society and is also affecting the healthcare sector to a vast extend . While some medical disciplines, such as radiology, have already been highly influenced by digital innovations, others with need for a physical examination, such as orthopedics, are rather in an early stage of digital adaptation . As a healthcare discipline with close and intense patient contact, but also with many aspects of transportable digital knowledge, physiotherapy is also increasingly affected by digital influences [3, 4].
The use of electronic documentation can increase work efficiency by standardizing work processes and can help monitoring measured physical parameters such as the range of motion (ROM) . In the context of telehealth, studies have shown, that a physiotherapeutic assessment of the knee with digital tools (e.g., telehealth) appears to be feasible and reliable [6, 7]. Furthermore, telehealth offers the possibility to reach many patients and to reduce costs while being also available for patients in remote areas [8,9,10,11]. For surgical patients, telehealth has been shown to be as effective as usual hands-on care in specific settings [12, 13]. Therefore, telehealth can have a positive impact on health outcomes and patients’ satisfaction [5, 9, 10]. As another relevant digital field, mobile health applications (mHealth) have been reported to support physiotherapeutical treatment with a high level of patient satisfaction . In combination with mobile applications, wearable devices can be successfully used for real-time and comprehensive patient monitoring . Positive attitudes towards mHealth instruments amongst physiotherapists have been shown in a previous study . On the other hand, several studies have shown that patients as well as physiotherapists are generally concerned about data security, which seems to remain a disadvantage of digitalization [17,18,19].
Besides many promising digital devices and procedures, the field of physiotherapy has some challenges to face . For example, certain groups of patients, such as children or elderly people, may have trouble using telehealth . Furthermore, in some countries, digital practices are not recognized by health-insurance companies, and therefore are not adequately reimbursed [5, 21, 22]. However, during the rapid spread of digitalization within the healthcare system, the legal framework can be expected to be further adapted.
Especially during the SARS-CoV-19 pandemic, digitalization has gained enormous importance . Several studies have shown an increased use of telehealth due to governmental measurements and in order to protect staff as well as patients, underlining the need for new digital tools [24, 25].
The present study aimed to identify physiotherapists’ attitude towards digitalization and how far digital features have already found their way into their everyday work before the Covid-19 pandemic. Furthermore, we aimed to identify factors contributing to participants’ attitudes such as gender, working place, age and – as potential bias [26, 27] – online versus hard-copy participation (mode of participation).
A survey amongst physiotherapists was conducted at a large physiotherapeutic training center with participants from all over Germany (Physio-Akademie gGmbH Wremen, Wurster Nordseeküste, Germany). The Physio-Akademie is an educational institution and scientific institute offering continuous education and training, research as well as development in physiotherapy. It cooperates with universities and scientific institutions and offers classes and online courses for physiotherapists. In 2021, approximately 3.200 participants from all over Germany attended courses, making the Physio-Akademie one of Germany’s biggest physiotherapeutic training institutions. The survey was conducted from July 2018 to June 2019 among course participants. The participants were asked to either complete the survey online using SurveyMonkey® (SurveyMonkey Inc., Oregon, USA) (online group = OG) or using hard copies (presence group = PG). The allocation of the participants to one of the two modes of survey completion was random. Further subgroups were formed for age (≤40 years versus > 40 years, arbitrary threshold), working place (outpatient sector versus hospital sector) and gender (female versus male).
Participation was voluntary and anonymity was granted. All participants received a written information explaining the aim of the study and processing of their data. By answering the questionnaire, participants gave consent to the use of the data that they had provided. Ehtical approval was granted by the local ethics committee.
The questionnaire was developed based on a non-published questionnaire for orthopedic and trauma doctors. The further literature backgrounds were a German survey conducted by the German medical association “Marburger Bund” among 1800 employed physicians in september/october 2017 on the topic of digitalization  and a survey by Blumenthal et al. among 76 physiotherapists in Canada . The questionnaire was validated by a group of physiotherapists and physicians (KE, JS, HD, EW, NDF, DAB). The final questionnaire consisted of 12 questions, aiming to assess the attitude and the use of digital tools amongst physiotherapists. The questions were divided into three groups that addressed the following areas of interest:
Sociodemographic data (age, gender) and place of employment (three questions).
Attitude towards digitalization and the use of digital features: Participants’ opinion, own digital knowledge (= data literacy), use of applications, the perceived potentials and pitfalls of digitalization, the importance of “Big Data” or “artificial intelligence”, the use of digital services in the work environment and the existing knowledge about essential aspects of the current legal situation regarding digitalization (eight questions).
In a concluding open question, participants were able to report comments (one question).
In three questions, where rating scales were used, the number “1” was set as the highest positive consent.
For statistical analysis, SPSS (version 27.0, IBM Corp., Armonk, NY, USA) was used. Non-parametric median-test was applied for analysis of non-categorical data. Categorical data were analyzed by chi-square test. A subgroup analysis was performed for the above-mentioned topics, age, gender, working sector and online versus hard copy participation. The level of significance was set at p < 0.05. The free-text answers were analyzed by two independent experts for repetitive sequences. A systematic rule-driven qualitative text analysis was performed using techniques of qualitative content analysis according to Mayring: the free-text responses were selected from the questionnaires and examined for essential question content; a summary was performed to reduce the responses to a short text, and the summaries were analyzed; the results were interpreted; and a quality analysis was performed to ensure that the appropriate criteria were met .
A total of 488 physiotherapists participated in the survey (167 male, 314 female, 7 missing, 1.4%). Of all participants, 263 (53.9%) conducted the survey online and 225 (46.1%) on paper sheets. 269 (55.1%) of the participants were 40 years of age or younger, compared to 197 (40.4%) participants with an age of more than 40 years (22 missing, 4.5%). 54 (11.1%) participants were from the hospital sector, whereas 427 (87.5%) were employed in the outpatient sector (7 missing, 1.4%).
Opinion on digitalization
50.4% (n = 246) of all participants stated (rating scale 1–5), that digitalization was interesting and that they would use it, if any benefit was seen. No statistical differences were assessed for gender, mode of participation, participants’ age groups or job assignments. Further results are shown in Table 1.
On a given scale from 1 (very good) to 6 (insufficient), one third (n = 176 (36.1%), 27 missing) stated that they were satisfied with their data literacy (mean 2.92, SD 1.03). Younger participants rated a higher satisfaction than older ones (p = 0.0001). Further results are shown in Table 1.
Smartphone app usage
In regards of mobile app usage, 99 (20.3%) participants stated that they used it for their own organizational support, 135 (27.7%) for their professional support, 252 (51.6%) for communication with colleagues, 61 (12.5%) for communication with patients (e.g., own practice app, apps for therapy documentation, etc.) and 96 (19.7%) participants indicated that they did not want to use any apps for work purposes. Significant differences for the comparisons of age groups, mode of participation, and job assignments are shown in Table 1.
Potential of digitalization
With regards to the potential of digitalization (with multiple answers possible) most participants stated that digitalization could make work easier (67.6%), followed by better communication between colleagues (58.2%) and with patients (32.8%) [Fig. 1]. Differences between the sub-groups are shown in Table 1. Figure 2 shows an overview of the potential problems reported by the participants, with most answers agreeing on data protection concerns (n = 264, 54.1%), followed by concerns about the high effort regarding a successful implementation of new digital tools (n = 222, 45.5%) and concerns about insufficient financial compensation (n = 193, 39.5%). Further results are shown in Table 1.
Importance of big data or artificial intelligence
When asked about the importance of Big Data or artificial intelligence (AI) (rating scale 1–4), 24 (4.9%), physiotherapists indicated that both will significantly shape the way of their work and 256 (52.5%) stated that this topic will increase in relevance. 70 (14.3%) of the participants stated that Big Data or AI will not play a significant role in physiotherapy and 88 (18.0%) stated that both will be irrelevant for their work (50 answers missing, 10.2%). Further results are shown in Table 1.
Digital services in use
When asked about digital services already used for their work, 74.8% (n = 365) indicated that they were using a website and 74% (n = 361) were using emails. Only 6 participants (1.2%) were using online video consultations [Fig. 3]. Further results are shown in Table 1.
Awareness of current legal situation
The majority of the surveyed physiotherapists (n = 252, 45 missing) stated that they were rather unaware of key aspects of the current legal situation regarding digitalization (mean 2.74, SD 0.68) (rating scale 1–4, with one being aware and 4 being completely unaware). PG participants were lesser informed than OG (p = 0.002). Further results are shown in Table 1.
Free comments on “digitalization”
Most comments focused on the wish to uniform laws and an implementation of the acquisition of data literacy in training/studies. In addition, the hope for easier cooperation with other professional groups in the future was mentioned. Concerns were lacking data security and financial remuneration, and that contact with patients could change negatively.
With the current digital transformation of the healthcare system, also physiotherapy is increasingly affected by new developments [3, 4, 30]. Various elements like electronic documentation, telehealth and mHealth can make physiotherapists’ daily work easier and increase their efficiency [5, 6, 14]. Thus, the primary aim of the present study was to investigate the attitude towards different aspects of digitalization amongst physiotherapists. Furthermore, a sub-analysis of participants’ age, workplace, gender, and mode of survey participation aimed to assess factors contributing to the surveyed physiotherapists’ attitudes.
Half of all participants stated that digitalization was interesting and that they would use elements of it, if it suited their work. In addition, most of the participants considered the potential of digitalization very high. This result is consistent with findings of a previous study, which showed that the work of physiotherapists can be made easier and more efficient by implementing digital tools . Younger participants agreed with this statement significantly more often than their elderly counterparts. Furthermore, this group also stated significantly more often that communication with colleagues would be more feasible compared to the older group of participants. To our knowledge, this facet of digitalization has not yet been investigated in other studies, but a stronger affinity to digitalization among the younger generation of physiotherapists .
Websites and e-mails were the most frequently utilized digital services in the surveyed participants. Only a few physiotherapists, especially the participants over 40 and those working in the outpatient sector, had used online video consultations. This is unexpected since several studies have shown that telehealth can be equivalent to conventional treatments, and other health disciplines are already using this digital tool [12, 13, 24, 25]. This finding suggests that several digital tools have not yet been implemented widely amongst physiotherapists  and might go along with the findings presented in this study, that only one third of those surveyed stated, that they were satisfied with their data literacy. To our knowledge, there is no comparative data in the literature on digital skills for physiotherapists and possible reasons for this finding remain unclear. However, a survey of nurse trainees on eHealth skills showed that 45% of respondents were satisfied with their internet skills . E-Health can be referred to as the use of information and communications technologies in support of health and health-related fields . Nevertheless, another study on eHealth competence among college students revealed a relatively high percentage of incorrect self-assessment for these abilities , so that the presented results should be examined further in future studies.
Almost one fifth of physiotherapists in the present study had not yet used digital applications in their everyday work. The literature also showed that mHealth is not yet considered an integral part amongst health care professionals and especially not physiotherapists [36, 37], although several studies have proved advantages of digital tools regarding patients’ satisfaction [14, 38]. Insufficient knowledge and low experience were identified as potential causes of low digital usage in health professions in a previous study . Other authors reported that available mHealth tools did not meet physiotherapists’ usage expectations .
Most of the participants in the present study stated, that they used digital tools to organize their own work or practice. This can be seen as promising for the future, since the use of mHealth in surgical patients, in the peri- and postoperative phases, showed to have a positive effect and treatment plan adherence .
Amongst several positive aspects of digitalization, this study also assessed concerns of the surveyed participants. Previous studies have identified lacking security and privacy of data as potential disadvantages [40, 41], which were also the main concern in the present study. Younger participants as well as participants in the online survey stated these concerns more frequently than their counterparts. Furthermore, especially younger physiotherapists had concerns about the integration of new technologies into existing systems, which is consistent with findings of a previous study .
Like in all other areas, digitalization within physiotherapy also includes the topics “Big Data” and “artificial intelligence”, which are becoming increasingly important . Large-scale patient-related data analysis can successfully help developing new treatment strategies [32, 43]. Furthermore, with the help of personal data, clinical records, exercise evaluations and videos, physiotherapists may receive support for the assessment and evaluation of treatment results . Most of the physiotherapists in the present cohort also considered these topics important for their future work. However, nearly 20% of respondents said that Big Data and AI were not increasingly relevant to them. Female physiotherapists and physiotherapists working in the outpatient sector considered this topic to be less relevant. To the author’s believe, possible reasons for this phenomenon are lack of data, lack of experience in using digital tools , or reluctance to include digital tools into one’s work.
In our study, most physiotherapists stated that they were unaware of key aspects of the current legal situation regarding digitalization. In Germany, the first newer legislative initiatives on digitalization of the healthcare system by the government have taken place since 2015 and have been significantly expanded since then . Thus, the attitude and engagement of physiotherapists to digitalization might have changed till today, especially also in the context of the current Covid-19 pandemic. Yet, it also must be taken into consideration that political goals and strategies for implementing digitalization may vary between countries and hence also physiotherapists’ attitudes in a multinational comparison. Amongst the few who stated to have better knowledge of this, physiotherapists over 40 years, and online respondents were predominant. For the group of elderly participants, this could be due to greater work experience. There are no existing comparative studies for physiotherapists in this regard. However, the legal situation regarding digitalization within the healthcare system may vary between national and international levels [44, 45]. This could make it more difficult for an individual user to build up knowledge about the key aspects of the current legal situation. Physiotherapeutic associations and societies can play a front role for providing information and orientation to address this issue.
The study is limited by the number of participants compared to the number of active physiotherapists in Germany, making it not representative. Therefore, − especially in the current situation with the Sars-CoV-19 pandemic – the presented data should be further validated in multi-center studies with a larger sample size and also in direct relation to measurable improvements of digital tools in medicine. In this context, another limitation is the self-reporting character and thus subjective source of the current data, making a more objective data generation necessary. Since the presented results must be considered incongruent, this study cannot give deduction on a relevant bias of online versus paper-based surveys on digital topics. Another serious limitation of this study was that a definite survey response rate could not be stated, since the exact number of recipients was distorted due to unclear numbers of not-received emails and absences in the courses at the day of evaluation.
A further limitation is the fact that the survey participation in a paper-based or online mode was defined by the authors, which may have influenced the outcome. Additionally, questions on the potential advantages as well as potential problems of digitalization, had predefined answer options. This means that the entire range of answers was most likely not fully covered, which should be addressed in further surveys by adding a free-text comment option. Furthermore, we conducted a post-hoc-power analysis for the working-place subgroup, which revealed inhomogeneous results ranging from 9.8 to 87.1%.
The majority of participants saw high potential for digitalization in the physiotherapy sector. Younger physiotherapists seem to be more concerned about data security and insufficient financial remuneration but showed higher digital affinity and a significant higher satisfaction with their data literacy. Physiotherapists in the outpatient sector seem to see more potential in digital transformations. General concerns like missing reimbursement, lack of data security or knowledge on legal frameworks should be addressed in the future. Further studies should focus on identifying specific digital tools which can support physiotherapists, preferably in close cooperation with active physiotherapists to enhance acceptance within the physiotherapeutical society.
Availability of data and materials
The datasets generated during and analyzed during the current study are not publicly available since the authors did not obtain consent from the participants to publish raw data publicly but are available from the corresponding author on reasonable request.
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We would like to thank A. Broughton for the kind support in native proofreading of the manuscript.
This research did not receive any specific grant or funding.
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Ethical approval of this survey was obtained from the responsible ethical committee (Ärztekammer Berlin; Eth-KB 23/20). Participation was voluntary and anonymous. By participating in this study, all participants gave informed consent to the use of the data that they had provided. All methods have been performed in accordance with the Declaration of Helsinki.
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Estel, K., Scherer, J., Dahl, H. et al. Potential of digitalization within physiotherapy: a comparative survey. BMC Health Serv Res 22, 496 (2022). https://doi.org/10.1186/s12913-022-07931-5