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Table 2 Average characteristics of the four quadrants

From: Waiting times in emergency departments: a resource allocation or an efficiency issue?

Factors Quadrant upper-left Quadrant upper-right Quadrant bottom-left Quadrant bottom-right Tuscany
ED waiting times (minutes) 147.93 93.26 55.06 58.56 79.32
ED admission rate (per 1000 inhabitants) 340.39 391.38 422.24 307.58 361.49
Group 1:Continuity of care      
Number of GPs per 1000 inhabitants 0.75 0.61 0.70 0.71 0.66
Group 2:Chronic care
% of inhabitants (16 years) enrolled in Tuscan chronic care programmes 53.16 68.55 76.33 72.79 61.13
Chronic disease management: heart failure 168.97 147.36 129.39 145.97 151.95
Chronic disease management: diabetes 20.32 13.33 13.26 11.52 16.10
Chronic disease management: obstructive pulmonary disease 38.12 16.60 17.22 20.98 28.14
Group 3:Endowment of personnel
Number of FTE physicians per 10,000 admissions 3.83 3.41 3.91 5.06 3.98
Group 4:Organization
% of non-urgent treated within four hours 71.13 70.18 84.39 77.17 76.56
% of hospitalized patients among those admitted to ED 14.53 11.69 10.80 12.97 12.64
% hospitalized patients within eight hours 80.81 80.35 92.67 80.33 79.47
Bed occupancy rate 83.10 80.81 71.10 71.36 80.85
% admissions to the observation unit 6.97 5.75 8.85 10.84 7.40
% of hospitalized patients from the observation unit 22.56 33.07 24.28 25.74 27.75
Observation unit length of stay < 6 h 16.69 13.83 29.53 40.67 27.78
Observation unit length of stay > 48 h 9.00 16.75 6.92 7.68 9.88
% of patients admitted to the ward hospitalized in the intensive care within 24 h 0.63 0.41 0.68 0.71 0.70
% repeat admissions to the ED within 72 h 3.04 3.08 1.90 3.67 2.93
% patients left without being seen 3.17 2.99 3.35 3.50 3.09