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Table 1 Definitions for the DMAIC Process (Define, Measure, Analyze, Improve, Control)

From: Using total quality management approach to improve patient safety by preventing medication error incidences**

Phase Definition Components
Define Identify a project
Establish the project
A. Identify the project.
B. Identify the problem.
C. Identify the objective.
Measure Understand the current process in need of improvement A. SIPOC (Suppliers, Inputs, Process, Outputs, Customers).
B. Voice of the customer.
C. Symptoms analyze: (Incidence of medication error):
1- Operational definition.
2- Define boundaries).
Analyze Use statistical analysis to understand causes and effects in relation to the current process. A. Formulate Theories & Cause-Effect Diagrams.
B. Test Theories
C. Data Collection.
D. Identify Root Cause(s).
Improve Develop a plan that can be validated by statistical data to improve the process A. Evaluate alternatives.
B. Design remedy & Design for culture.
C. Prove effectiveness & Implement.
Control Establish a monitoring tool or mechanisms to ensure that the process will be sustained Design effective quality controls:
A. Foolproof the improvement.
B. Audit the controls.