Identify a project|
Establish the project
A. Identify the project.|
B. Identify the problem.
C. Identify the objective.
|Measure||Understand the current process in need of improvement||
A. SIPOC (Suppliers, Inputs, Process, Outputs, Customers).|
B. Voice of the customer.
C. Symptoms analyze: (Incidence of medication error):
1- Operational definition.
2- Define boundaries).
|Analyze||Use statistical analysis to understand causes and effects in relation to the current process.||
A. Formulate Theories & Cause-Effect Diagrams.|
B. Test Theories
C. Data Collection.
D. Identify Root Cause(s).
|Improve||Develop a plan that can be validated by statistical data to improve the process||
A. Evaluate alternatives.|
B. Design remedy & Design for culture.
C. Prove effectiveness & Implement.
|Control||Establish a monitoring tool or mechanisms to ensure that the process will be sustained||
Design effective quality controls:|
A. Foolproof the improvement.
B. Audit the controls.