Family-focused practice within a recovery framework: practitioners’ qualitative perspectives
BMC Health Services Research volume 17, Article number: 234 (2017)
Family-focused practice (FFP) is an effective approach to supporting individuals with mental illness. ‘Recovery’ is also central to contemporary mental health care. However, there is a dearth of evidence about how the two concepts are related and subsequently implemented in practice. The aim of this study was to explore practitioners’ understandings and practices of FFP within a recovery framework.
Purposive/snowball sampling was used to recruit and conduct qualitative interviews with 11 mental health practitioners in rural Australia. Concurrent sampling and data collection were informed by thematic analysis and continued until data saturation was reached.
Participants found it difficult to articulate their understandings of FFP within a recovery framework. Nonetheless they were able to describe practices that embodied family-focused recovery. Barriers to such practices included medical models of care, where there are often a shortage of skilled staff and high demands for care. Stigma (self and from others) and confidentiality were also identified as barriers to involving family members in recovery focused care.
Family-focused recovery care is a priority in many high-income countries. A family-focused recovery framework is needed to assist service planners, practitioners, family members and those with mental health needs and ensure such care is embedded within practice guidelines.
Internationally, mental health disorders represent a significant proportion of disability-adjusted life years (DALYs) . Twenty percent of the population report having experienced mental illness in the preceding 12 months and 29% have experienced a mental disorder at some time during their lifetime . Family support is critical to an individual’s recovery journey . Family members are commonly involved in the care of and support for those with mental health concerns; thus mental illness has an effect on more than just the individual. Family-focused practice (FFP) is commonly used interchangeably with ‘family-oriented’, ‘family-sensitive’ and ‘family-centred’ but overall refers to an approach that acknowledges and addresses the needs of people with mental healthcare needs and their family . A recent integrative review extended the field by identifying several core practices related to working with families including care planning, active emotional and social support and psychoeducation for family members within a coordinated care system .
Increasingly, governments across Europe, Australia and North America are advocating for a family centred model of practice when working with people with mental healthcare concerns. For instance, in Canada, The Rising to the Challenge government document advocates for the recognition and support of families in the recovery and well-being for those with a mental illness . Additionally, there is a strong body of evidence to support FFP, as it has been shown to be effective for the individual with the illness as well as their family. Family-focused interventions have been shown to result in fewer relapses and a reduction in mood disorder symptoms for those with bipolar disorder  while acknowledging and supporting those with mental health care needs within the family context has been shown to result in a reduction in the family’s subjective burden of care and increases their level of self-care and emotional role functioning . The efficacy and effectiveness of many family based approaches has been shown to improve prognosis and benefit carers by reducing stress associated with caregiving roles .
In recent years there has been a substantial investment in upskilling high-income countries’ mental health workforce in FFP. At the same time, FFP varies between professionals groups, countries and in different healthcare settings within the same country. Psychiatric nurses are less likely than social workers and psychologists to engage in FFP, a finding attributed to different philosophical paradigms . Australian psychiatric nurses engage in higher FFPs, than Irish nurses, perhaps because standards and tools have been introduced in Australia to measure the effectiveness of family-focused mental health initiatives and interventions [10–12]. Others have argued that adult mental health services are less family-focused than other organisations based in the community, [9, 13], possibly due to the medical “patient” orientation of adult mental health services.
Simultaneously, the concept of recovery is another strong theme emerging in mental health services in many parts of the developed world. Anthony (1993, p. 13) describes recovery as
“… deeply personal, unique process of changing one’s attitudes, values, feelings, goals, skills and roles. It is a way of living a satisfying, hopeful and contributing life even with limitations caused by the illness. Recovery involves the development of new meaning and purpose in one’s life as one grows beyond the catastrophic effects of mental illness.”
Recovery typically focuses on the individuals’ journey. However, there are a range of other factors that influence recovery and these are mediated by connectedness  that typically includes family members. Hence, recovery journeys are relational and bidirectional as families influence an individual’s recovery journey and the recovery journey impacts the family. Despite this, families are typically represented in mental health practice “either as burdened carers, as causing the mental illness in a family member, as acting to sustain the mental illness or as contributing to relapse” . Moreover, in terms of family relationships, those with mental healthcare needs are often represented as: (a) being passive recipients of family support, (b) actively caring for elderly parents and children and/or (c) participating in reciprocal, give and take family relationships . Reupert et al. (2015) conclude that family interactions and roles offer the opportunity to both facilitate and impede recovery for those with a mental illness. Within a recovery paradigm, the family’s own recovery journey requires acknowledgment, in parallel with people with mental healthcare needs, which change over time . For example, when a person is unwell, family relationships may be one sided and dependent while during the re-building phase, families need to “let go” and move from being a carer to a support person .
Internationally, the emphasis on FFP and likewise, recovery in mental health service policies is increasing . While much conceptual work has been done on FFP and recovery separately, how the two concepts are intertwined and related is at present, unclear. While many mental health services subscribe to a philosophy of FFP, there is a dearth of evidence about how FFP is translated into practice, especially within a recovery framework. Defining and implementing FFP within a recovery framework is vague and not well understood. A soundly developed conceptual framework of recovery oriented FFP, grounded in the lived experiences of those with mental healthcare needs and families is needed, to establish practice standards and inform professional development.
To address this gap, a study was undertaken to: (a) explore mental health practitioners’ understandings of recovery orientated FFP, (b) describe practitioners’ practices that embody family-focused, recovery orientated concepts and (c) identify the barriers and enablers to being recovery orientated when working within a family-focused approach.
Design and setting
A qualitative study, guided by a steering group of expert practitioners, was conducted to explore mental health practitioners’ understandings and practices around family-focused recovery orientated practice. The setting was a rural catchment area of 50,000 km2, servicing 230,000 people across the states of Victoria and NSW in Australia . Across the region, levels of psychological distress, severe and profound disability are higher than that in comparable localities [18, 19].
Procedure and sampling
The research questions and current literature [11, 20, 21] informed the development of the interview schedule. The semi-structured questions invited practitioners to describe their understanding of FFP within a recovery framework, and how these might be embodied in practice Additional file 1. The questions were pre-tested and modified following feedback from the steering group consisting of practitioners and managers. A purposive/snowballing approach was used to recruit “information-rich”  practitioners from a range of mental health service settings (e.g. acute inpatient, community, case-management) who work with people (and/or their families) with severe, persistent mental illness and complex needs. We sought practitioners with diverse backgrounds (e.g. social work, nursing, welfare workers) and levels of experiences.
Eleven mental health practitioners were interviewed. Of these, eight provided services across at least half of the geographical region. As per Table 1, participants’ disciplinary background, workplace setting and years of experience working with families varied. For confidentiality reasons specific details about the role and location of each participant are not provided. There are no specific rules when determining an appropriate sample size in qualitative research. Instead data collection is generally continued until saturation has been reached . Other comparable, interview based research with mental health practitioners in this field have involved six practitioners , fourteen nurses  and nine inpatient staff ; similar sizes to the eleven participants in this study.
Data collection and analysis
The first author carried out all data collection and continued until thematic and information saturation had been reached. Interviews ranged from 40–90 min with an average of 57 min. Given the geographical distribution of participants, interviews were held either face-to-face or via the telephone. Interviews were audio-recorded and transcribed verbatim. All participants were provided a copy of their transcript for member checking; one added minor changes. The data were stored and managed in Nvivo . Two researchers (BW and AR) independently read, re-read and coded the transcripts and field notes. Preliminary open coding was used to derive themes from the data and inform ongoing data collection . Memos, field notes and visual representations of the data were used to facilitate team discussions and review of the emerging themes both within and across settings and participants’ disciplines. Differences were noted when identified [23, 28].
As per Fig. 1, key themes emerged in relation to understanding and synthesising FFP in a recovery framework, practices, barriers and enablers around the same. Each theme and sub-theme is described below and illustrated with participants’ quotes.
Synthesizing family-focused practice and recovery
Overall, participants found it difficult to articulate what they understood as FFP within a recovery framework. Nonetheless there was an awareness about the importance of the family for their relative even though understandings of recovery were limited:
We all know …that if you don’t engage the family meaningfully, peoples’ recoveries [are] really limited. (nurse)
We make sure that the person and the family is that which we hold sort of at the centre at all times, and that if we’re really looking at recovery we look at how we assist the family unit to work better together. (social worker)
Providing a framework or definition that encapsulated the two concepts proved difficult and most tended to focus on what was meant by recovery alone. For instance, recovery was defined in terms of outcomes,
Recovery in terms of becoming as well as you can … to, you know get your life sort of re-established or back on track. (occupational therapist)
Conversely, while others saw recovery as a journey, they tended to refer to the journey as an individual journey of self-identity:
Who is it that you want to be, who is it that you are now that this illness has come into your life in this way; how do you want to be in relation to this illness, it doesn’t have to define you. (social worker)
Hope was also a key feature of practitioners’ definitions of recovery, though again family members and family relationships did not feature:
If you don’t have hope and share hope with them that they can do it differently if they want to, then I think we have our obligations [as] therapists to assist people to try and hold onto hope somewhere. (social worker)
There was some, albeit limited, acknowledgement of the family’s needs and their own recovery journey:
So the family members having access to working with somebody as well, to look at recovery for them, for the ordeal that they’ve been through too. (welfare worker)
Enactments of family-focused practice within a recovery framework
Notwithstanding the difficulty in articulating a synthesized understanding of the recovery and FFP, participants were nonetheless able to detail specific practices that for them embodied family-focused recovery. These can be analysed into two sub-themes, (i) by encouraging and prompting the family to support their relative with the illness and (ii) by supporting the family and addressing their own needs.
Encouraging the family to support their relative
Many participants saw family-focused recovery in terms of encouraging family members to support their relative in a very practical manner, for example:
… whether it be administering the medications, or observing for side effects for them, or the direct care… yeah the more hands-on stuff, it’s taking the person to appointments, whether it be with us or a GP, collecting the medication from the pharmacy or bringing the medication in with the patient when they come in – yeah that’s probably what most of our role with the families would be, and yeah that’s probably it. (nurse)
This support also involved a focus on family dynamics:
… if we’re really looking at recovery we look at how we assist the family unit to work better together. (social worker)
A focus on the family as a support system also had a reciprocal effect, by encouraging the person with mental healthcare needs to consider his or her family and their role in recovery, by asking for help or merely reflecting on how they might interact with them:
…even if you don’t directly work with other family members in the room there has to be conversations about family and how the person who has the illness deals with family and how they deal with them. (psychologist)
Addressing the needs of family members
In the first instance, addressing the needs of family members meant acknowledging the presence and role that the family played in a person’s recovery. After identifying these family relationships, participants described addressing the needs of families in several ways, including the provision of psychoeducation:
I do quite a bit of … education with families when I have a client that has struggled to kind of express to family how life is for them. So sometimes I would invite family or carer in, often, parent or close relative to kind of explore a little bit with them, with the client in the room, about what it's like to live together. (nurse)
The importance of empowering people to lead discussions in their family about their mental health was a practice described by another participant as family orientated recovery.
I’ve had a mum discuss with me several times about a conversation that she might have had or some things that she might have said to a child that is inappropriate for that child’s age. So obviously we would go into what things did you say, how could you have said that differently. (community support worker)
Another family orientated recovery strategy was promoting family connectedness and encouraging positive family interactions.
Engaging together as a family; so when we look at her behavioural activation plan; we've included time, meaningful time with the children on that and so we’re looking at getting brokerage dollars to support them in buying bikes so they can go riding together. (social worker)
Supporting family members on an emotional level was also noted:
… my role is, is about [saying] “yeah okay now when you're frustrated you know just remember that you know your mums got this illness and sometimes it's difficult for her to remember things and you know, and she becomes very tired and she needs the sleep. When you're feeling this way you know what tools can we, what can you learn to deal with that”. (community support worker)
Barriers and enablers to family-focused recovery practices
Participants identified a range of barriers and enablers to family-focused recovery practices including family relationships, service context, staffing, stigma and language and confidentiality. These were not always mutually exclusive.
While there was an acknowledgement that family support could positively influence a relative’s recovery, the family also had the potential to adversely impact on a person.
… If part of their difficulties that they’re experiencing is related to the family, then it’s hard to work with the family… if there’s relationship problems with the family and it’s impacting on their current mood and mental state and other risks, then it’s going to be hard to approach the family and say this person is feeling this way because they’ve said that the relationship with you is not good. (nurse)
The context of the service, especially the location of an organisation, had the potential to promote a family orientated recovery service:
I've been in an ideal space where a medical practice is a family practice. So families wander into the room together anyway, because they're kind of used to it whereas in another service that I work it's always by invitation. (nurse)
I'm co-located there with community health services. People are much more comfortable to present to their session with their mum, with their dad, with their partner, with their kids, whereas I think here because it's seen as much more medical, and much more clinical it's fairly rare. (social worker)
Conversely, other settings especially those located in acute hospitals, were not conducive to such work:
The way we’re structured at the moment you have, you’ve got to do 2 hours doing rounds, so there’s 2 hours during the day where you go and do that, 2 hours where you sit out in the HDU (High Needs Unit) so that’s where you’re targeted to 4 patients…and when, they’ve got family members… [you] actually don’t get a lot of time…
Staffing shortages and a lack of trained practitioners in this area were other barriers. Similarly, another barrier for many was time to work with family in a recovery orientated manner.
There's no possible way that we can do a proper assessment… talk to them about their illness, talk to them about their recovery plan, engage their family in a meaningful way. Our comprehensive assessment [form] is 14 pages long and out of all that there a box … a couple of inches for family. (social worker)
Stigma and language
Self-stigma and shame dissuaded some people from involving their family in their recovery journey:
There’s often real resistance on the part of consumers to having their families involved in a meaningful way because they have so much shame about their diagnoses and so much fear… (welfare worker)
Likewise, the power of language and associated stigma in relation to family relationships was a considerable barrier for working with families in a recovery focused manner as typified in this particular case:
He was a farmer. He was so insulted, humiliated, he was already really depressed and embarrassed about what had happened to the farm and they were on the brink of financial ruin then [to] have to have his wife called his carer… it was irretrievably broken down. (welfare worker)
The stigma associated with being a ‘carer’ of someone with a mental health concern was raised again in this instance, referring to a public event:
Very few of them [carers] turned up because … [they] didn’t want to be out in public and known to be as a carer of a mental illness person. And some of them don’t like their photos taken and put in the local paper. (welfare worker)
Finally, confidentiality was problematic when working with those with mental healthcare needs and their families:
I'm always reassuring people in a family that if I am speaking to another family member I’ll give them summary of exactly what I think I’ll share, so that they're – they don’t think I'm going to go out of kind of their boundary of what's okay. (nurse)
This study provides new insights into mental health practitioners’ understanding of, and the practices that embody FFP within a recovery framework. Our results confirm that many mental health practitioners have a clear understanding of FFP and to a lesser degree, recovery . However, most struggled to provide a merged or synthesized definition of these concepts. Despite this, several were able to describe their practices that demonstrated embodied family-focused recovery. Our findings suggest practitioners are aware of the intertwined relationship between people with mental healthcare needs and their family members and the subsequent impact on the mental wellbeing of all family members .
For participants here, family-focused recovery was operationalised in two ways, first by supporting the family to better assist their relative in their recovery, and secondly by addressing the needs of the family themselves. In the first instance, the pragmatic support that families provide and indeed, the reliance of practitioners for this support, especially around medication compliance, has been described elsewhere . At the same time, practitioners in the current study noted the importance of promoting positive family dynamics when working with the people with mental health concerns as well as when working with family members. In comparison, Matos and Sousa (2004) found that FFP typically involved instrumental support in areas such as finances, food and medicine, rather than enhancing family relations . Hence, this finding is an important advancement given the importance of the family environment in a person’s recovery.
One participant described how she would encourage and guide a person to talk to their family, including children, about their mental health concerns. While family psychoeducation is a long established practice, this is typically provided to the family by a practitioner or via some other medium (such as DVD or over the internet) . Empowering a person to assume control over the psychoeducational process within their family is well aligned to a recovery approach. The process within families of making sense of a relative’s illness is important as it enables mutual support and constructive problem solving  and according to this participant was an important practice associated with a family-focused recovery approach.
Context appeared to be a factor in practitioners’ understandings and delivery of family-focused recovery practice though this appeared to be more related to the type of organisation (acute vs community) rather than being in a rural setting. Participants based in or associated with public acute settings were more focused on personal recovery and less likely to understand and describe relational recovery than those who had current/past experience in dedicated FFP roles. Practitioners in acute settings are often oriented to biomedical psychiatry where treatment focuses on symptoms rather than context of a person’s care . In these settings the culture and language is often focused on mental health risk assessment and discharge because they are mandated and urgent tasks . In addition, many people with mental healthcare needs and staff have experienced trauma [37, 38]. As an element of recovery oriented practice, trauma informed practice may be poorly understood; particularly in acute settings . While key performance indicators can be problematic , they do not exist for family-focused recovery practice. Practitioners in acute settings may well be providing family-focused recovery care but it is likely to be embedded and integrated into medical tasks and incidental and so not documented or identified as a priority.
Leaders in acute settings with in-depth understanding of recovery oriented FFP might role model and advocate for family-focused recovery practice training to ensure the knowledge of the family is included in the formulation of care plans . While many of the social barriers (e.g. family history) to family-focused recovery care are not easily modifiable, the health system factors such as lack of training and emphasis on family-focused recovery practice in acute service and discharge planning can be addressed. Reorienting these services to a non-medical model of recovery that is driven by people with mental healthcare needs is possible but needs health service support.
Many practitioners interviewed in this study were unable to articulate a grounded framework for family-focused recovery, which is perhaps indicative of the broader research in this area. Even though frameworks can assist practitioners to think critically and broadly about the interventions they provide and the evaluations they apply , it is not unusual for mental health practitioners to find it difficult to describe the theoretical (or otherwise) basis of their work . Nonetheless, a family-focused recovery framework is important as it might be used to understand mental health problems, within the context of families. Such a framework could also be used to inform organisational and practitioners’ interactions with those with mental healthcare needs and their families, and their overall response to mental illness. Accordingly, it is imperative that future work is conducted to locate and position family-focused recovery in policy and practice guidelines.
Our study had limitations. It was confined to one rural geographical area, and participants in other settings may have different experiences. However, the locality is typical of many rural and remote areas where there are high levels of stigma (or added sensitivity to privacy) around mental illness, poor access to general and mental health services and higher levels of mental illness [43, 44]. The literature on FFP and recovery is growing rapidly [5, 29], but our understanding of, and research on, how to integrate these two complex philosophies in mental health service delivery is sparse. Further research is needed to theorize FFP within recovery frameworks and explore how these concepts can be embedded in a range of practice settings.
While the current study confirmed prior notions of family-focused recovery practice for addressing the emotional and pragmatic needs of the families , our research has provided new insights into practitioners’ understanding of family-focused recovery. Important findings that advance the field is that practices related to family-focused recovery involves promoting positive family dynamics and empowering the person so they could hold discussions within their family about their mental health concerns. Such findings have training implications for example, coaching practitioners to support people to guide conversations about their mental health in their families. It is important to note however, that the practitioners here did not consider family members’ own recovery journeys, in regard to maintaining hope, reconnecting and overcoming secondary trauma (as theorised previously) . These specific gaps suggest a training need around how practitioners might support a family’s own recovery journey.
Family-focused recovery practice is dynamic . It needs to respond to the changing nature of the recovery journey for people with mental healthcare needs and their family members. This is an ongoing challenge for health services and the effectiveness of any family-focused recovery interventions should be monitored using validated tools that enable us to measure change. The implementation of national reforms in the Australian mental health care system  need to prioritise family-focused recovery practice within and across acute and community health care services.
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The authors wish to thank the study participants for their time and expertise.
Partners in Recovery Program.
Availability of data and materials
Participants can be identified from the dataset so it cannot be made available.
AR, BW, FMcC conceived of the study, All authors participated in its design and coordination, AR and BW performed the qualitative analysis, all authors read and approved the final manuscript.
The authors declare that they have no competing interests.
Consent for publication
Written consent was received to publish any de-identified quotes.
Ethics approval and consent to participate
The study was approved by Bendigo Health and Monash University Human Research Ethics Committees. Participants provided written consent.
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Ward, B., Reupert, A., McCormick, F. et al. Family-focused practice within a recovery framework: practitioners’ qualitative perspectives. BMC Health Serv Res 17, 234 (2017). https://doi.org/10.1186/s12913-017-2146-y