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Appropriate and inappropriate care in the last phase of life: an explorative study among patients and relatives



Many people are in need of care in the last phase of life. However, the care they receive is not always appropriate. For instance, people can receive overly aggressive treatment or can have limited access to palliative care. The term appropriate care is often used by policy makers, while it is unclear what care recipients consider as appropriate care. This study aims to identify what care patients and relatives perceive as appropriate and as inappropriate in the last phase of life, for patients suffering from different conditions.


We designed an online survey with open questions. Participants were recruited through organizations for patients, older people and medical professionals. Answers were analysed after data-driven coding. Forty-five patients and 547 relatives described the care they received and described why this care was appropriate or inappropriate.


Participants described more cases of appropriate care than inappropriate care. The cases of appropriate care were diverse, but all involved care in (one or more of) five dimensions; supportive care, treatment decisions, location, the role of the patient’s wish and communication. Each of these dimensions was frequently described (39-62 %). When care was inappropriate, this mostly involved inappropriate treatment decisions (69 %; especially overtreatment was frequently mentioned), and poor communication (50 %). There was considerable consistency in what was seen as (in)appropriate care across different conditions. However, especially patients suffering from other physical diseases than cancer more often received inappropriate care.


From the perspective of patients and relatives, appropriate care in the last phase of life is a broad concept. Caregivers should be aware of the diversity of care needs in the last phase of life. Especially treatment decisions and communication can be improved.

Peer Review reports


“Despite all, it became a rich time for her family and friends, and most of all [the effect of the care was that] my friend herself could complete her life in peace.(participant about her friend with terminal cancer)

Providing care in the last phase of life is a rewarding, yet challenging task. People at the end of life often have diverse physical, psychological, social and spiritual needs, as well as a need to prepare for death and achieve life closure [13]. But while patients and relatives attach great value to fulfilling these needs, [2] there is often hope for cure or life-prolongation at the same time [4]. Consequently, care often focusses on multiple goals simultaneously; palliation, life-prolongation and even cure. Unfortunately these aims are not always compatible; care aimed at cure or life-prolongation generally reduces quality of life in the short term. Despite this, the use of aggressive treatment at the end of life is increasing in western countries [5, 6]. At the same time, care can also be insufficient in fulfilling the patient’s needs. For instance, some groups of patients may have limited access to palliative care or receive lower quality curative care [79].

A term that is increasingly used in end-of-life care is appropriate care [1012]. When the term is used by policy makers or medical organizations it refers to evidence-based and cost-effective care, that is aimed at improving the patient’s quality of life and is consistent with his or her preferences [1315]. Although the patient’s perspective is an important aspect of appropriate care, it is not described how patients interpret this term. What do they describe as appropriate care in the last phase of life, and when do they speak of inappropriate care? Studies on patients’ and relatives’ perceptions of care at the end of life have mostly been limited to quality of palliative (cancer) care, identifying important elements of care such as communication, decision making, accessibility of care, symptom control and attention for psychological and social needs [3, 16]. A review showed that patients with and without cancer seem to suffer from similar problems in the last phase of life, [17] even though the trajectories of decline differ [18]. Does this mean that appropriate care is similar in different disease groups as well?

This study aims to: 1) determine what care patients and relatives perceive as appropriate and as inappropriate in the last phase of life; 2) to describe which patient characteristics and care characteristics are associated with care being inappropriate; and 3) to describe whether perspectives on (in)appropriate care differ for patients with cancer, other physical diseases, general decline and dementia.



This study was performed among people who were in their last phase of life, and their relatives. Because there is no database representing these people, random sampling was not considered possible. To reach people in different situations, we recruited participants through patient organizations, medical organizations and an organization for older people. The last phase of life is not clearly defined in the literature. Therefore a broad definition was used, derived from the description of end of life by the National Institutes of Health (USA); ‘a phase in which someone suffers from a severe incurable disease and/or is at high age and requires care’ [19].


Potential participants were invited to participate by the different organizations through e-mail, newsletters, social media and websites. Participating patient organizations were the Federation of Patients and Consumer Organisations in the Netherlands (NPCF), the Dutch Patient Organization (NPV), the Dutch Federation of Cancer Patient Organizations (NFK) and Patient Organization Blood cancer, Lymph cancer, Stem cell transplant (Hematon). Also, the largest Dutch organization for older people, Unie KBO (the Union of Catholic elderly unions), and one citizen organization, Right to Die-NL (an organization promoting autonomy in the last phase of life), participated. Participating organizations for medical professionals (who were asked to participate themselves or to invite patients to participate) were the Royal Dutch Medical Association (KNMG), Dutch Nurses’ Association (V&VN), national centre for palliative care (Agora) and Comprehensive Cancer Centre the Netherlands (IKNL). Participants who were in the last phase of life or who described care in the last phase of life of a relative/close friend were included. Exclusion criteria were: 1) Being involved in the described case as health care professional, and 2) cases in which the patient was not in the last phase of life (younger than 70 years and not suffering from a severe incurable disease).


An online questionnaire was designed especially for this study and tested by 37 patients, relatives and professional caregivers. The questionnaire was accompanied by an information sheet, no consent form was required because consent was implied by filling out the questionnaire. The term appropriate care was introduced by the following sentences: ‘Good care is appropriate care. Not too much, not too little. Care that is in line with the patient’s needs and preferences.’ The questionnaire started with the question: ‘Did you or somebody close to you receive care in the last phase of life?’ The last phase of life was defined as having reached a high age or having a severe incurable disease. If the answer was yes, participants were invited to describe the care, and label it as appropriate or inappropriate. Participants were probed to elaborate on the case through four open questions: ‘1) Can you describe the situation and the care received? 2) Why do you consider this care appropriate/inappropriate? 3) What was the consequence of the appropriate/inappropriate care? 4) Can you describe what you think has caused or contributed to the appropriate/inappropriate care?’. Also, closed questions were included on participant, patient and care characteristics.

Data analysis

The answers to the four open questions were coded using a data-driven approach (the codes were derived from the data instead of being determined beforehand). The codes were divided into three groups: 1) description of the care, 2) perceived causes, and 3) consequences. For this article only the codes in group 1 were used. The main researcher developed a coding scheme on the basis of the first 100 cases of appropriate care. Thereafter, another hundred cases were coded by both the main researcher and a medical student independently and their coding was compared. Any disagreement was discussed before they continued individually. Moreover, when there was doubt or new codes were identified during the process, this was discussed. Extra care was taken to ensure that only those aspects of care that were explicitly described as appropriate were coded. For instance, if a participant described care that was situated at home, the category ‘home’ was only coded if the participant described that being home was appropriate or inappropriate. For the cases of appropriate care we coded 21 categories. Five overarching care dimensions were defined. The process was repeated for cases of inappropriate care, resulting in 20 categories. All but one category of inappropriate care (errors and complications, described in 4 % of cases) could be grouped into the same five dimensions defined in appropriate care. Table 1 describes the categories and dimensions. The categories and dimensions were imported into IBM SPSS Statistics software (Version 20.0) for further quantitative analysis. Missing values were excluded from analysis.

Table 1 Categories of (in)appropriate care

To study whether patient and care characteristics were associated with the occurrence of inappropriate care, the cases of appropriate and inappropriate care were compared. Compared characteristics were gender, age, diagnosis, location of care and the person(s) responsible for the described care. An association was assumed if the p-value was smaller than 0.05 in independent T-test for continuous variables, Fisher’s exact test for dichotomous variables and Chi-square (two-tailed) for categorical variables. By logistic regression analysis we analysed whether diagnosis was associated with prevalence of the five care dimensions. The studied diagnostic groups were cancer, other physical diseases, general decline/old age and dementia. Odds ratios were calculated for the association between the presence of each of these diagnostic groups separately and the prevalence in which the care dimensions were described, after correction for gender, age (categorized in four groups) and the presence of the other diagnostic groups (because more than one diagnosis could be present). The same was done for the separate treatment decisions, since these formed a heterogeneous group. We did not correct for multiple testing because that would lead to a high chance of type II errors. Instead, we report 95 % confidence intervals.

Because a large number of participants was recruited through the Right to Die-NL newsletter (44 %), we checked whether these participants differed from the other participants in logistic regression analysis. The same was done for participants (previously) working in health care (44 %), although in the described cases they were involved as patient or as relative. Some minor differences were found, which are described in the appendix.



A total of 592 people participated; 45 patients (8 %) and 547 relatives (92 %). They described 429 cases of appropriate care and 309 cases of inappropriate care. In Table 2 the participant characteristics are shown. There were no significant differences between the participants describing appropriate care and those describing inappropriate care. Three-quarter of the described patients had died at the time of research.

Table 2 Participant characteristicsa

What is appropriate and inappropriate care?

Table 1 shows the five dimensions and corresponding categories that are described in appropriate and inappropriate care. The five dimensions of appropriate care are supportive care, treatment decisions, location, role of the patient’s wish and communication. Most categories of inappropriate care were the direct opposite of categories in appropriate care (e.g. 1.1 ‘continuous support’ in appropriate care and 1.1 ‘absence of continuous support’ in inappropriate care), some categories were identified both in appropriate and in inappropriate care (e.g. 3.1 ‘home’). Table 3 shows some examples of case descriptions and corresponding categories.

Table 3 Some case descriptions. A few examples of case descriptions and coding. All names used are pseudonyms

In most cases of appropriate care (81 %) and inappropriate care (77 %), more than one dimension was described. Figure 1 shows the prevalence in which dimensions were described as appropriate care (in green) and inappropriate care (in red). The corresponding categories described in at least 5 % of cases are also shown.

Fig. 1

Categories of appropriate (green) and inappropriate (red) care, categorized into five main dimensions. On the left, the frequencies in which the dimensions and categories were described in cases of appropriate care are shown (n = 429). On the right, the frequencies in cases of inappropriate care are shown (n = 309), directly next to the opposing category in appropriate care. Categories that were mentioned in less than 5 % of cases (both in appropriate care and inappropriate care) are not shown. In appropriate care, these categories are: ‘Other locations’ (1 %, categorized under ‘location’) and ‘other care aspects‘ (1 %, categorized under ‘supportive care’). In inappropriate care, the only category not shown is ‘errors and complications’ (4 %, not categorized). *Ltcf: long-term care facility

In appropriate care, all five dimensions were frequently described (39 %-62 %). Supportive care was the largest dimension in appropriate care (62 %), and mostly concerned ‘continuous support’ (38 %) and ‘good physical care’ (28 %). In inappropriate care, inappropriate treatment decisions (69 %), inadequate supportive care (54 %) and inadequate communication (50 %) were often described. Only treatment decisions and communication played a larger role in inappropriate care than in appropriate care. Especially the treatment decision ‘potentially curative/life-prolonging treatment’ was often described as inappropriate (35 %), while this category was rarely described as appropriate care (8 %). Accordingly, ‘forgoing potentially curative/life-prolonging treatment’ was rarely described as inappropriate (6 %), while it was described in 25 % of appropriate care cases.

Patient and care characteristics associated with inappropriate care

The cases of appropriate and inappropriate care were compared for patient and care characteristics (Table 4). While cancer was more prevalent in appropriate care, inappropriate care significantly more often concerned patients with other physical diseases and psychiatric disease. Inappropriate care was more often situated in hospital than appropriate care, and less often at home or in a hospice. Physicians were more often involved in inappropriate care, especially clinical specialists, but general practitioners less often played a role in inappropriate care. Nursing staff, patients and relatives contributed to inappropriate care less often than to appropriate care.

Table 4 Patient and care characteristics in appropriate and inappropriate carea

Is appropriate care similar for different diseases?

The four main diagnostic groups were cancer, other physical diseases, general decline and dementia. All five dimensions were frequently described in each disease group. Moreover, the relative frequency in which the dimensions were described in appropriate and inappropriate care was mostly similar in the four diagnostic groups. In Table 5 the results of logistic regression analysis for the association between the presence of each of these diagnostic groups and the care dimensions is shown, after correction for gender, age and the other conditions. The presence of cancer did not significantly influence the results, nor did other physical diseases. In case of general decline, inappropriate care less often concerned treatment decisions (OR 0.43). In case of dementia, treatment decisions were less often described both as appropriate care (OR 0.49) and as inappropriate care (OR 0.21). Inappropriate care in dementia more often concerned inadequate supportive care (OR 2.4) and location (OR 3.2), and less often inadequate communication (OR 0.24).

Separate analysis was done for each of the treatment decisions. Category 2.4 (potentially curative/life-prolonging treatment) was described as appropriate more often in other physical diseases (OR 4.0). In case of dementia, participants described category 2.3 (assisted dying) less often both in appropriate and inappropriate care (OR 0.23 and 0.24).

Table 5 Association between diagnostic groupsa and the prevalence in which the care dimensions were described, in appropriate care (left) and inappropriate care (right): Results of logistic regression analysis. OR and 95 % CI are presentedb

Discussion and conclusion


What is appropriate care in the last phase of life?

This study shows that patients and relatives interpret appropriate care in the last phase of life as a wide-ranging term, which can refer to supportive care, treatment decisions, location, the role of the patient’s wish and patient-physician communication. These findings are in line with earlier studies, that showed that patients in the last phase of life have multiple and diverse care needs [17, 2022]. The five dimensions of appropriate care are similar to, but broader than those identified in studies on good palliative care [3, 21]. For instance, the domains described in the NCP Clinical Practice Guidelines for quality palliative care mostly fall under the dimension ‘supportive care’, while focussing little on treatment decisions and location [3]. Apparently, patients and relatives perceive appropriate care in the last phase of life as broader than the presence of good quality palliative care.

What is inappropriate care in the last phase of life?

In many cases, inappropriate care could simply be defined as the absence or the opposite of appropriate care. In these cases, care was insufficient to meet the patients’ and relatives’ needs. However, the difference between appropriate care and inappropriate care was not always so clear-cut. While potentially curative or life-prolonging treatment was often described as inappropriate, there were also cases in which it was seen as appropriate. Accordingly, stopping potentially curative or life-prolonging treatment was described as appropriate as well as inappropriate (albeit less often). This illustrates how difficult decisions on starting, continuing or stopping potentially curative of life-prolonging treatment can be in advanced disease. Treatment can be appropriate by giving hope, a chance of prolonging life and it can be the patient’s wish. But in many cases, treatment is more likely to lead to false expectations, side-effects and complications [4]. Physicians need to recognize this risk before starting treatment and take time to discuss this dilemma with their patients.

Main risks in care in the last phase of life

An encouraging sign was that the participants described more cases of appropriate care than of inappropriate care. However, improvement is called for, especially in treatment decisions and patient-physician communication. These two dimensions were described in inappropriate care more frequently than in appropriate care, and were identified in other studies as well [23, 24]. Especially potentially curative or life-prolonging treatment was a prevalent category of inappropriate care. Because patient-physician communication also lies at the basis of appropriate decision making, [4, 2527] we would advise to focus interventions on improving communication in the last phase of life. It can be argued that these interventions should primarily be targeted at clinical specialists, because they often played a role in inappropriate care.

Similarities between different conditions/diagnoses

Lynn and Adamson described three trajectories of decline until death; roughly divided into the trajectory in cancer, organ failure and frailty/dementia [18]. Surprisingly, our study showed that descriptions of (in)appropriate care at the end of life were very similar across these diagnostic groups. Only dementia was notably different, with more emphasis on supportive care and location, and less on treatment decisions and communication. The similarity between the other diagnostic groups is in line with other studies describing that care needs at the end of life are quite uniform across different diseases [17, 28]. Despite the similarities, non-cancer patients seemed to receive appropriate care less often than cancer patients. Possibly, the health system around cancer patients is better organized. Another explanation could lie in the disease trajectories described by Lynn and Adamson. In case of cancer, the start of the last phase of life is relatively clearly marked and the phase in which intensified care is needed is generally of short duration (weeks to months). In comparison, providing care to patients with organ failure or frailty could be more difficult, because it is often unclear when the last phase of life has arrived, it can last for years and the patient can unexpectedly decline [18, 29].

Strengths and limitations

Using an internet survey enabled us to reach a large number of people who had experienced care at the end of life, without being restricted to a certain disease, location or medical specialty. While previous studies have given overviews of patient needs at the end of life, [1, 3, 21] this study described the care that helped patients and relatives satisfy these needs. This study can be used as a starting point for further research on appropriateness of care.

A major limitation of using an internet survey is the risk of selection bias. Our participants were not randomly sampled. Frail older patients and physically impaired patients were likely to be underrepresented [30]. Still, we were able to gather information about these people through their adult children. Moreover, in the Netherlands 97 % of people have access to internet, and 88 % use internet daily [31]. People from ethnic minorities were underrepresented in our sample (6 %, compared to 21 % in Dutch society [32]). Another limitation was that some participants might have been incomplete in their description of care, and we were unable to ask them to elaborate on their answers. Furthermore, most of the participants in this study were relatives of patients. Therefore, this study might be a reflection of their experiences rather than a reflection of the patients’ experiences. Recall bias might also have led to some distortion. Another limitation concerns the use of retrospective data. This study showed what is seen as (in)appropriate care in hindsight, and could not show how to recognize it beforehand. Finally, because the answers were coded by the researchers, their background might have coloured the results.


Although every patient had different needs in the last phase of life, there were similarities in what care patients and relatives considered appropriate or inappropriate. For them, appropriate care in the last phase of life was a broad term and could refer to supportive care, treatment decisions, location of care, the role of the patient’s wish and patient-physician communication. Inappropriate treatment decisions and poor communication were the most important threats to appropriate care. Ideas on appropriate and inappropriate care were remarkably consistent among different conditions, although the extent to which these needs were met was higher in cancer and lower in patients suffering from other physical diseases.

Practice implications

We provide physicians, nurses and other caregivers with an overview of important dimensions in end of life care, which should be considered in every patient with advanced disease or at high age. Because every patient has different needs which can change over time, we would advise to repeatedly discuss the patient’s needs concerning each of the identified dimensions. What is appropriate for one patient, may be inappropriate for the other. Especially appropriateness of giving or forgoing potentially life-prolonging treatment can be difficult to assess. When treatment decisions need to be made, physicians should take time to discuss all relevant options with the patient and/or relatives and help them articulate their aims and preferences before decisions are made. These conversations should be had with all patients in the last phase of life, irrespective of diagnosis. To improve communication and decision-making, research and education should aim to improve physicians’ communication skills with patients in the last phase of life.



Confidence interval


Chronic obstructive pulmonary disease


Cerebrovascular accident


General practitioner (family care physician)


Odds ratio


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This study was supported by the Royal Dutch Medical Organization (KNMG). The KNMG did not play a role in the design, data collection, analysis and interpretation and the writing of the manuscript.

Availability of data and materials

The datasets generated during and analysed during the current study are not publicly available to protect participant confidentiality, but are available from the corresponding author on reasonable request.

Authors’ contributions

EEB conceptualized and designed the study, designed the questionnaire, coordinated data collection, carried out the analyses, and drafted the initial and final manuscript. HRWP conceptualized and designed the study, was involved in the analyses, and critically reviewed and revised the manuscript. DW was involved in the analyses, and reviewed and revised the manuscript. BDO-P conceptualized and designed the study, was involved in the analyses, and critically reviewed and revised the manuscript. All authors read and approved the final manuscript.

Competing interests

The authors declare that they have no competing interest.

Consent for publication

Not applicable.

Ethics approval and consent to participate

All participants were informed about the study beforehand. By filling out the questionnaire, the participants implied consent to use the data for scientific purposes. According to Dutch law, approval from a medical ethical committee was not necessary because participants were not ‘subject to procedures or required to follow rules of behaviour’ [33].

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Corresponding author

Correspondence to Eva Elizabeth Bolt.


Separate analysis for health care workers and members of the Right to Die-NL newsletter

The distribution over the different dimensions was similar for participants who worked in health care and other participants, except for location which was described more often by care workers in the cases of appropriate care (56% compared to 41%), mostly home (36% compared to 20%). Participants recruited through the Right to Die-NL newsletter more often described treatment decisions as appropriate (60% compared to 48%) and as inappropriate (77% compared to 61%). This difference is a reflection of a higher proportion describing assisted dying as appropriate (24% compared to 6%) and describing a refusal or postponing of assisted dying as inappropriate (27% compared to 8%) in this group. In appropriate care, recipients of the Right to Die-NL newsletter put less emphasis on location (41% compared to 52%), especially being home (22% compared to 32%).

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Bolt, E.E., Pasman, H.R.W., Willems, D. et al. Appropriate and inappropriate care in the last phase of life: an explorative study among patients and relatives. BMC Health Serv Res 16, 655 (2016).

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  • End-of-life care
  • Appropriate care
  • Patient perspective
  • Quality of care
  • Palliative care