Patient experiences and the association with organizational factors in general practice: results from the Norwegian part of the international, multi-centre, cross-sectional QUALICOPC study

Table 1 Items from the QUALICOPC questionnaires included as variables in this study

Variables	Response alternatives
Information from the patients
Gender	Male/female
Age	Years (<30, 30–65, >65)^a
Did you see your regular doctor today?	Yes/No
The doctor was polite	Yes/No
The doctor listened carefully to me	Yes/No
The doctor asked questions about my health problem	Yes/No
The doctor took sufficient time in today’s consultation	Yes/No
The doctor hardly looked at me when we talked	Yes/No
I couldn’t really understand what the doctor was trying to explain	Yes/No
After this visit, I can cope better with my health problem/illness	Yes/No^b
Information from the doctor
Gender	Male/female
Age	Years (≤35, 36–59, ≥ 60)^a
Geographical location of practice	1. Big city /Suburbs/ Small town; grouped as Urban 2. Mixed urban–rural / Rural; grouped as Rural
Size of patient list	Number of patients (≤900, 901–1300, >1300)^a
Form of employment	Fixed salary / Fee for service
Duration of an average consultation (as assessed by the GP)	Minutes (≤17 min, >17 min)^a

^aThe age of patients and doctors, the size of patient lists and the duration of consultations were all continuous variables divided into groups before analysis. Groups were defined according to the distribution of the material (see Tables 2 and 3)
^b401 patients answered “I don’t know”. These were recoded into missing

ISSN: 1472-6963