Effects of automated alerts on unnecessarily repeated serology tests in a cardiovascular surgery department: a time series analysis
BMC Health Services Research volume 10, Article number: 70 (2010)
Laboratory testing is frequently unnecessary, particularly repetitive testing. Among the interventions proposed to reduce unnecessary testing, Computerized Decision Support Systems (CDSS) have been shown to be effective, but their impact depends on their technical characteristics. The objective of the study was to evaluate the impact of a Serology-CDSS providing point of care reminders of previous existing serology results, embedded in a Computerized Physician Order Entry at a university teaching hospital in Paris, France.
A CDSS was implemented in the Cardiovascular Surgery department of the hospital in order to decrease inappropriate repetitions of viral serology tests (HBV).
A time series analysis was performed to assess the impact of the alert on physicians' practices. The study took place between January 2004 and December 2007. The primary outcome was the proportion of unnecessarily repeated HBs antigen tests over the periods of the study. A test was considered unnecessary when it was ordered within 90 days after a previous test for the same patient. A secondary outcome was the proportion of potentially unnecessary HBs antigen test orders cancelled after an alert display.
In the pre-intervention period, 3,480 viral serology tests were ordered, of which 538 (15.5%) were unnecessarily repeated. During the intervention period, of the 2,095 HBs antigen tests performed, 330 unnecessary repetitions (15.8%) were observed. Before the intervention, the mean proportion of unnecessarily repeated HBs antigen tests increased by 0.4% per month (absolute increase, 95% CI 0.2% to 0.6%, p < 0.001). After the intervention, a significant trend change occurred, with a monthly difference estimated at -0.4% (95% CI -0.7% to -0.1%, p = 0.02) resulting in a stable proportion of unnecessarily repeated HBs antigen tests. A total of 380 unnecessary tests were ordered among 500 alerts displayed (compliance rate 24%).
The proportion of unnecessarily repeated tests immediately dropped after CDSS implementation and remained stable, contrasting with the significant continuous increase observed before. The compliance rate confirmed the effect of the alerts. It is necessary to continue experimentation with dedicated systems in order to improve understanding of the diversity of CDSS and their impact on clinical practice.
Clinical Decision Support Systems (CDSS) are defined as information systems designed to improve clinical decision making. They have demonstrated their efficacy in improving clinical practices and patient outcomes [1–7], particularly under the form of on-screen computer reminders . CDSS are recommended to healthcare organizations, especially those integrated into Hospital Information Systems (HIS) . An entirely computerized HIS is made of several components, including an Electronic Health Record (EHR), a Computerized Physician Order Entry (CPOE), and radiology, laboratory and pharmacy information subsystems. The capacity of a CPOE to provide alerts and decision support to the physician constitutes one of the characteristics included in the evaluation of its quality .
Laboratory testing of hospitalized patients can sometimes be unnecessary, particularly repetitive testing . The CPOE itself can favor such repetitive testing, particularly when its workflow does not correspond to the usual behavior of the physician (eg, when a physician orders a test for a patient and does not know that the same test has already been recently ordered, even if the result is stored in the CPOE database) . However, CPOE with embedded decision-support tools could reduce such repetitive testing [11, 13, 14]. In this study, we hypothesized that a reminder of previous existing results (collected from all available patient stays) could prevent unnecessary viral serology testing.
We evaluated the impact of a Serology-CDSS providing point of care reminders of previous existing serology results, embedded in a CPOE used in a university teaching hospital.
The study was performed in the Cardiovascular Surgery department of the Georges Pompidou European Hospital (HEGP), a university teaching hospital in Paris, France. The hospital has 806 beds organized around 3 major medical departments: cardiovascular, cancer and internal medicine, and an emergency center. There are approximately 204,000 consultations and 55,000 admissions per year. Cardiac surgery and transplantation constitute an important part of its activity.
Since opening in 2000, the hospital has used an entirely computerized HIS centered on DxCare® an industry EHR . The EHR facilitates the computerized prescription of drugs, imaging and laboratory tests by means of a CPOE. Every test order is made through the CPOE by a physician on the house staff. The order is immediately visible on the nursing care plan. It is transmitted in parallel to the laboratory software, which records that a laboratory sample will be sent to the lab. DxCare® also permits the viewing of laboratory results. By default, the results shown are those for the current patient stay in the hospital, which means that a physician who wants information from previous stays has to actively search for it. During year 2005, among the 1669 viral serology tests ordered for patients hospitalized in the cardiovascular surgery department, 280 (17%) were ordered within 90 days after a previous such test for the same patient and were considered unnecessary by the resource utilization committee of the hospital.
Viral serology testing
In this study, viral serology testing is defined in screening protocols for hepatitis B virus (HBV), associated or not with hepatitis C virus (HCV). Serological tests for HBV, either in isolation or with other viral serology tests, are the most frequently ordered viral serology tests. The protocol for HBV testing involves the simultaneous prescription of three individual tests; only one of those, the test for HBs antigen, is carried out systematically. The other two tests, for antibodies against HBs and HBc, are carried out only if the HBs antigen is detected. The evaluation was therefore solely based on the data analysis of HBV tests, and especially HBs antigen tests.
The resource utilization committee of the hospital defined a serology test as unnecessarily repeated if the order occurred within 90 days from the previous result. The 90 day period was chosen because it corresponds to the mean incubation period of the disease.
The Serology-CDSS is triggered when one of the targeted serological tests for HBV is selected to be ordered (Figure 1 - steps 1 & 2A). The Serology-CDSS stores a record of its execution each time a physician selects a viral serology test order (Figure 1 - step 3), ie, each time the physician intends to order that test. The system takes into account the most recent laboratory results for viral serology tests listed in the patient's EHR and their dates, regardless of their relationship to the current stay (Figure 1 - step 4). An alert is displayed if the most recent result of the targeted laboratory test for the patient is less than 90 days old (Figure 1 - step 5). Conversely, if no result is available or if the last available result was more than 90 days old, no alert is displayed. The Serology-CDSS displays a new HTML page concomitant with the order entry window (Figure 1 - steps 2 & 5). The alert informs the user of the date and complete result of the last serological test carried out for the patient (Figure 2). The alert is displayed only to prescribers who are members of the house staff.
The Serology-CDSS has been developed to include four technical characteristics known to be associated with decision support systems success [3, 4, 16]: the alert was automatically prompted and was part of clinician workflow, the user could not deactivate the alert output, the most recent laboratory result for viral serology tests and its date was automatically retrieved from the patient's EHR, and the alert was displayed at the time and location of decision making (ie, before the user ordered an unnecessarily repeated test).
We evaluated the effect of the intervention by analyzing the time series of the monthly proportion of repeated HBs antigen tests . The Serology-CDSS became functional in the Cardiovascular Surgery department in June 2006; several modifications were made up to the end of November 2006. As recommended [18–20], we collected data from 2004 to 2007 to have sufficient points before and after the start of the intervention to account for seasonally correlated errors. June 2006 was excluded from analysis because the intervention was initiated mid-month. Three periods were defined: the pre-intervention period (January 2004 to May 2006), the adjustment period (July 2006 to November 2006) and the effective intervention period (December 2006 to December 2007).
The primary outcome was the proportion of unnecessary repetitions of viral serology tests. A test was considered unnecessary when it was ordered within 90 days after the presence in the EHR of a result of the same test for the same patient. The test could have been ordered in the Cardiovascular Surgery department or in another department. Conversely, HBs antigen tests were not considered as unnecessarily repeated when previous results were unavailable (poor sample, broken tube...). Laboratory results of interest were extracted from the DxCare® database for the study period.
Each time a physician intended to order a test within the 90 day limit, a record was stored in the Serology-CDSS database. The records stored by the Serology-CDSS make it possible to estimate the proportion of all intentions to repeat a test order within 90 days of the last test. Compliance with the alert was evaluated by comparing the number of HBV tests unnecessarily repeated, ie, the number of 90-day repeated results compared to the number of potentially unnecessary HBV test orders, ie, the number of « alerts displayed ».
We used a segmented regression analysis to determine the impact of the intervention, both immediately (change in level) as well as over time (change in trend) [18, 21]. The full segmented regression model included a baseline trend, a change in level and trend after the start of the intervention (July 2006), and a change in level and trend after the adjustment period (December 2006). The most parsimonious model was obtained after eliminating non-significant terms using a backward selection. Our final model did not include correction for seasonal variation (not detected), nor adjustment for autocorrelation (residuals were independent, normally distributed with mean zero and constant variance). In a similar way, we compared the change in level and trend between periods for characteristics of patients (sex ratio, age) and hospital stays (frequency of stays with transplant, length of stay) using four segmented regression models (time series data not shown). We identified patients and hospital stays for a period according to the first HBs antigen test in the Cardiovascular Surgery department.
SAS statistical software (release 9.1; SAS Institute Inc., Cary, NC, USA) was used for all analyses.
According to French laws, this study did not required to be approved by an ethical committee, since it concerned the improvement of quality of care and routine practice.
Characteristics of patients and hospital stays
During the study period (June 2006 excluded) 4,415 patients had at least one HBs antigen test in the Cardiovascular Surgery department (5,412 hospital stays). Characteristics of patients and hospital stays according to period are presented in table 1. 3,132 (70.9%) patients were male and the median age was 64 (interquartile range [IQR], 53 to 74). 85 (1.6%) hospital stays concerned transplanted patients and median length of stay was 10 days (IQR, 5 to 16). According to the segmented regression analysis, the sex ratio and median age of patients did not change during the study period (no significant level or trend change between the three periods). However, there was an increase of stays with transplant during the pre-intervention period and a significant decrease of length of stay during the effective intervention period (trend change).
Impact of the viral serology alert
A total of 5,575 HBs antigen tests were ordered in the Cardiovascular Surgery department during the study (June 2006 excluded). In the pre-intervention period, 3,480 tests were ordered, of which 538 (15.5%) were unnecessarily repeated. For 11.2% of them (60/538), at least three such tests were ordered for the patient. During the intervention period, 2,095 HBs antigen tests were performed, with 330 unnecessary repetitions (15.8%): 99 (15.6%) when the CDSS was in the adjustment period and 231 (15.8%) during the effective intervention period. 14.6% of the repeated tests (48/330) were the third or more test ordered for the patient.
Among the 868 unnecessarily repeated tests, 865 were done when previous serology test result was negative and 3 when the result was positive. The percentage of accepted messages was higher when the previous serology test result was positive: 86.4% (19/22) versus 48.2% when the previous test was negative (805/1670) (p < 0.001).
During the study period, 31.0% (27/87) of patients with hospital stays for transplant had an unnecessary repetition of viral serology tests versus 15.4% (844/5482) for other stays. In the pre-intervention and intervention periods respectively, 10 of 538 (1.9%) and 23 of 330 (7.0%) unnecessarily repeated tests occurred for transplant stays.
Figure 3 shows the time series of the proportions of unnecessarily repeated HBs antigen tests from January 2004 to December 2007. Segmented regression analysis revealed a significant month-to-month change before the beginning of the CDSS integration. Before June 2006, the mean proportion of unnecessarily repeated HBs antigen tests was estimated at 9.0% per month (95% CI 6.6% to 11.3%) and increased by 0.4% per month (absolute increase, 95% CI 0.2% to 0.6%, p < 0.001).
There were no significant differences in level or in trend change between the two sub-periods of the intervention (adjustment period and effective intervention period). In June 2006, the estimated mean proportion of HBs antigen tests dropped by 4%. A significant trend change occurred with a monthly difference of -0.4% (95% CI -0.7% to -0.1%, p = 0.02) compared to the trend of the pre-intervention period. This resulted in a stable unnecessarily repeated test rate during the intervention period (non-significant reduction of 0.02%, p = 0.87).
Compliance with the alert
During the intervention period (adjustment period and effective intervention period), the Serology-CDSS was triggered 7,342 times for all serological test orders combined and 2,600 times for HBV test orders. Five hundred alerts were displayed for potentially redundant HBV tests, and 380 unnecessary tests were ordered despite the alerts (compliance rate 24%).
Despite the fact that the mean proportions of unnecessarily repeated test ordering were quite similar before and after the intervention, the time series analysis showed that the proportion of unnecessarily repeated tests dropped by 4% and a significant trend change occurred after the Serology-CDSS introduction, with a stable rate contrasting with the continuous increase observed before (difference in the monthly trend estimated at -0.4%). Compliance rate confirmed the effect of the alerts: 24% of unnecessary test orders were cancelled in the intervention period.
In addition, the percentage of accepted messages was higher when the previous serology test result was positive.
A range of interventions has been proposed to reduce inappropriate use of laboratory services, including reminders and policies restricting ordering of laboratory tests (such as changes in test request forms or ordering procedures) [11, 13, 14]. On-screen, computer reminders have been shown to be the most effective . Bates et al. in a randomized controlled trial showed that computerized reminders for redundant tests was effective, and appeared to result in no loss of clinical information . Neilson et al., in an interrupted time series, studied two interventions . First, a daily prompt was implemented to ask the providers whether they wanted to discontinue tests scheduled beyond 72 hours. In a second intervention, testing options were constrained by unbundling serum metabolic panel tests into single components and reducing the ease of repeating targeted tests. The first intervention decreased orders by 24% and the second intervention produced an additional decrease of 51%. This dramatic improvement could be explained by the high constraints put on physician behavior; the physician could not easily override the intervention, which was not the case in our study. However, most of the high-quality literature regarding health information technology systems comes from four benchmark North American research institutions . Our study provides interesting information on the effects of a CDSS implemented in a multifunctional commercially developed system for a European institution.
Randomized control trials are the gold standard for evaluating health care interventions. However, time series analysis can be used when it is difficult to randomize. The multiple time points before the intervention, as was done in our study, are considered to be the most important influence on the analysis technique when analyzing any cyclical (seasonal) effect .
Our study has some limitations, and it is difficult to explain why messages were overridden. First, it is possible that, despite the message, some physicians decided to order the test because the patient presented new symptoms which could be associated with the occurrence of hepatitis. The fact that the percentage of accepted messages was higher when the previous serology test result was positive could favor this hypothesis. Viral serology tests could also have been periodically ordered according to predefined protocols, especially for transplanted patients. However, the number of transplanted patients is not high enough to explain the remaining repeated viral serology tests.
It is also possible that the physicians did not consider the message important enough to follow because it was not based on published evidence. In other words, they could have thought that such a message might interact negatively with their own clinical judgment.
Second, the compliance rate was evaluated on the basis that the selection of an exam corresponded to an ordering intention. However, the ordering (or the prescribing) process is often interrupted (eg, by phone calls). This could lead to a user logout because of the inactive session. When the user logs in again, he selects the exam to be ordered again, and the Serology-CDSS is triggered twice for a single ordering intention. We have no data to support this hypothesis.
In conclusion, the proportion of unnecessarily repeated tests immediately dropped after CDSS implementation and remained stable, contrasting with the significant continuous increase observed before, confirming the effect of the alerts. Our CDSS has taken into account the four technical characteristics known to influence its impact on medical practice [3, 4, 16], especially the integration into clinical workflow. Our study confirms that those characteristics are not sufficient to guarantee a large CDSS impact [4, 8, 22]. Future research attempting to change physician behavior should incorporate relevant behavior change models , in order to better adapt interventions to physician practice.
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The pre-publication history for this paper can be accessed here:http://www.biomedcentral.com/1472-6963/10/70/prepub
Julie Niès was funded by a CIFRE grant from the MEDASYS company, subsidized by the ANRT (CIFRE convention number: 498/2004).
The authors declare that they have no competing interests.
All authors contributed to writing the manuscript. IC, PC and PD defined the alert functionality and the evaluation schema. JN and EZ created the alerts and the CDSS design. FG provided the statistical analysis. All authors read and approved the final manuscript.
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Niès, J., Colombet, I., Zapletal, E. et al. Effects of automated alerts on unnecessarily repeated serology tests in a cardiovascular surgery department: a time series analysis. BMC Health Serv Res 10, 70 (2010). https://doi.org/10.1186/1472-6963-10-70