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  1. A number of challenges impede our ability to consistently provide high quality care to patients hospitalized with medical conditions. Teams are large, team membership continually evolves, and physicians are of...

    Authors: Kevin J. O’Leary, Julie K. Johnson, Milisa Manojlovich, Jenna D. Goldstein, Jungwha Lee and Mark V. Williams
    Citation: BMC Health Services Research 2019 19:293
  2. In 2014, Indonesia launched a mandatory national health insurance system called Jaminan Kesehatan Nasional (JKN). The reform introduced new conditions for primary care physicians (PCPs) that could influence th...

    Authors: Chatila Maharani, Desie Frihandini Afief, Dorothea Weber, Michael Marx and Svetla Loukanova
    Citation: BMC Health Services Research 2019 19:290
  3. Managers and professionals in health and social care are required to implement evidence-based methods. Despite this, they generally lack training in implementation. In clinical settings, implementation is ofte...

    Authors: Rebecca Mosson, Hanna Augustsson, Annika Bäck, Mårten Åhström, Ulrica von Thiele Schwarz, Anne Richter, Malin Gunnarsson and Henna Hasson
    Citation: BMC Health Services Research 2019 19:287
  4. Advanced care planning (ACP) is a process that involves thinking about what medical care one would like should individuals be seriously ill and cannot communicate decisions about treatment for themselves. The ...

    Authors: Sarah Jeong, Tomiko Barrett, Se Ok Ohr, Peter Cleasby, Michael David, Sally Chan, Helen Fairlamb, Ryan Davey and Peter Saul
    Citation: BMC Health Services Research 2019 19:286
  5. Community pharmacy Common Ailments Services can ease the considerable workload pressures on primary and secondary care services. However, evidence is needed to determine whether there are benefits of extending...

    Authors: Gillian Hall, Tania Cork, Simon White, Hayley Berry and Louise Smith
    Citation: BMC Health Services Research 2019 19:285
  6. In the UK, type 2 diabetes mellitus (T2D) is largely managed in primary care. Delay in the intensification to injectable therapy, a form of clinical inertia, is associated with worse glycaemic control. UK gene...

    Authors: Simon de Lusignan, William Hinton, Emmanouela Konstantara, Neil Munro, Martin Whyte, Julie Mount and Michael Feher
    Citation: BMC Health Services Research 2019 19:284
  7. Specific Timely Appointments for Triage (STAT) is an intervention designed to reduce waiting time in community outpatient health services, shown to be effective in a large stepped wedge cluster randomised cont...

    Authors: Katherine E. Harding, David A. Snowdon, Annie K. Lewis, Sandra G. Leggat, Bridie Kent, Jennifer J. Watts and Nicholas F. Taylor
    Citation: BMC Health Services Research 2019 19:283
  8. Pharmaceutical care is the pharmacist’s contribution to the care of individuals to optimize medicines use and improve health outcomes. The primary tool of pharmaceutical care is medication review. Defining and...

    Authors: András Szilvay, Orsolya Somogyi, Attiláné Meskó, Romána Zelkó and Balázs Hankó
    Citation: BMC Health Services Research 2019 19:282
  9. As compliance to guidelines is generally low among health care providers, little is known about the impact of guidelines on the quality of delivery of care. To improve adherence to guideline recommendations on...

    Authors: Margot C. W. Joosen, Karlijn M. van Beurden, David S. Rebergen, Monique A. J. M. Loo, Berend Terluin, Jaap van Weeghel, Jac J. L. van der Klink and Evelien P. M. Brouwers
    Citation: BMC Health Services Research 2019 19:281
  10. In Malawi, as in many low-and middle-income countries, health facility committees (HFCs) are involved in the governance of health services. Little is known about the approaches they use and the challenges they...

    Authors: Elsbet Lodenstein, Joyce M. Molenaar, Christine Ingemann, Kondwani Botha, Jenipher Jere Mkandawire, Loan Liem, Jacqueline E. W. Broerse and Marjolein Dieleman
    Citation: BMC Health Services Research 2019 19:279
  11. Currently, there is a lack of knowledge, organisation and structure in modern health care systems to counter the global trend of obesity, which has become a major risk factor for noncommunicable diseases. Obes...

    Authors: Tonje C. Osmundsen, Unni Dahl and Bård Kulseng
    Citation: BMC Health Services Research 2019 19:278
  12. Cerebral palsy (CP) is a serious neurodevelopmental disorder that occurs in childhood and requires a range of treatments over a person’s lifetime. The aims of this study were to investigate the nature of the r...

    Authors: Seong Woo Kim, Ha Ra Jeon, Taemi Youk and Jiyong Kim
    Citation: BMC Health Services Research 2019 19:277
  13. Literature highlighted the importance of timely access and ongoing care provided at primary care settings in reducing hospitalisation and health care resource uses. However, the effect of timely access to prim...

    Authors: Ninh Thi Ha, Mark Harris, David Preen, Suzanne Robinson and Rachael Moorin
    Citation: BMC Health Services Research 2019 19:276
  14. Patient experience with primary health care services can vary markedly between different types of health care facilities, even within the same country setting. Given known benefits of high quality primary heal...

    Authors: Nguyen Thi Hoa, Nguyen Minh Tam, Anselme Derese, Jeffrey F. Markuns and Wim Peersman
    Citation: BMC Health Services Research 2019 19:275
  15. In order to elicit the knowledge, experience, and attitudes of individuals involved in disaster response with regard to evidence-based best practices, Evidence Aid and its institutional partners, Georgetown Un...

    Authors: Irene Anne Jillson, Michael Clarke, Claire Allen, Stephen Waller, Tracey Koehlmoos, William Mumford, Jeroen Jansen, Keith McKay and Alexandra Trant
    Citation: BMC Health Services Research 2019 19:274
  16. Quick scaling-up of innovative and promising interventions in health systems of low and middle-income countries to rapidly achieve population level benefits is a key challenge. While there is consensus on the ...

    Authors: Somesh Kumar, Priti Dave, Ashish Srivastava, Jelle Stekelenburg, Dinesh Baswal, Deepti Singh, Bulbul Sood and Vikas Yadav
    Citation: BMC Health Services Research 2019 19:273
  17. The appropriateness of psychotropic prescriptions in the elderly is a major quality-of-care challenge at hospital. Quality indicators have been developed to prevent inappropriate psychotropic prescriptions. We...

    Authors: Aurélie Petit-Monéger, Vianney Jouhet, Frantz Thiessard, Driss Berdaï, Pernelle Noize, Véronique Gilleron, Guillaume Caridade, Louis-Rachid Salmi and Florence Saillour-Glénisson
    Citation: BMC Health Services Research 2019 19:272
  18. Patients with Parkinson’s disease (PWP) have complex healthcare needs, and compared to the general population, are more likely to have an unplanned emergency department (ED) attendance to hospital, along with ...

    Authors: Peter Hobson, Sally Roberts and Glesni Davies
    Citation: BMC Health Services Research 2019 19:271
  19. Long length of stays (LOS) in emergency departments (ED) negatively affect quality of care. Ordering of inappropriate diagnostic tests contributes to long LOS and reduces quality of care. One strategy to chang...

    Authors: Welmoed K. van Deen, Edward S. Cho, Kathryn Pustolski, Dennis Wixon, Shona Lamb, Thomas W. Valente and Michael Menchine
    Citation: BMC Health Services Research 2019 19:270
  20. Individuals experiencing disadvantage or marginalisation often face difficulty accessing primary health care. Overcoming access barriers is important for improving the health of these populations. Brokers can ...

    Authors: Louise Thomas, Sharon Parker, Hyun Song, Nilakshi Gunatillaka, Grant Russell and Mark Harris
    Citation: BMC Health Services Research 2019 19:269
  21. The child health record booklet (CHRB) is a powerful tool for screening children under five and for education of caregivers by health workers. The objective of the present study was to assess the knowledge and...

    Authors: Issahaku Sulley, Abdul-Razak Abizari, Zakari Ali, Wisdom Peprah, Hamshawu Gombilla Yakubu, Wilfred W. Forfoe and Mahama Saaka
    Citation: BMC Health Services Research 2019 19:267
  22. In developing countries like Uganda, there are shortages of health workers especially medical specialists. The referral process is frustrating to both patients and health workers (HWs). This is due to delays i...

    Authors: Vincent Micheal Kiberu, Richard E. Scott and Maurice Mars
    Citation: BMC Health Services Research 2019 19:266
  23. Systems for monitoring effectiveness and quality of rehabilitation services across health care levels are needed. The purpose of this study was to develop and pilot test a quality indicator set for rehabilitat...

    Authors: Inger Johansen, Mari Klokkerud, Audny Anke, Janne-Birgitte Børke, Thomas Glott, Uno Hauglie, Audhild Høyem, Atle Klovning, Karin Anna Lande, Mona Larsen, Jan Egil Nordvik, Sigrid H. Wigers, Irene Øyeflaten, Kaare Birger Hagen and Ingvild Kjeken
    Citation: BMC Health Services Research 2019 19:265
  24. Translating evidence-based interventions from study conditions to actual practice necessarily requires adaptation. We implemented an evidence-based Hospital at Home (HaH) intervention and evaluated whether ada...

    Authors: Albert L. Siu, Robert M. Zimbroff, Alex D. Federman, Linda V. DeCherrie, Melissa Garrido, Barbara Morano, Sara Lubetsky, Elisse Catalan and Bruce Leff
    Citation: BMC Health Services Research 2019 19:264
  25. Effective referral systems from the community to the health care facility are essential to save lives and ensure quality and a continuum of care. The effectiveness of referral systems in Mozambique depends on ...

    Authors: Celso Give, Sozinho Ndima, Rosalind Steege, Hermen Ormel, Rosalind McCollum, Sally Theobald, Miriam Taegtmeyer, Maryse Kok and Mohsin Sidat
    Citation: BMC Health Services Research 2019 19:263
  26. There is mounting evidence supporting the effectiveness of task-shifted mental health interventions in low- and middle-income countries (LMIC). However, there has been limited systematic scale-up or sustainabi...

    Authors: E. E. Haroz, P. Bolton, A. J. Nguyen, C. Lee, S. Bogdanov, J. Bass, N. S. Singh, Benjamin Doty and L. Murray
    Citation: BMC Health Services Research 2019 19:262
  27. The study objectives were to identify differences in HIV sexual risk behavior of men who had sex with other men (MSM) resident in urban and rural Nigeria, their perspectives on need for HIV prevention services...

    Authors: Godwin Emmanuel, Morenike Oluwatoyin Folayan, Bartholomew Ochonye, Paul Umoh, Bashiru Wasiu, Mercy Nkom, Apera Iorwa and James Anenih
    Citation: BMC Health Services Research 2019 19:261
  28. Social media platforms offer unique opportunities for patients and families to provide real-time feedback on their healthcare experiences. Consumer-generated social media ratings of hospitals tend to reflect t...

    Authors: Yue Li, Xueya Cai and Matthew Wang
    Citation: BMC Health Services Research 2019 19:260
  29. Ambulatory care sensitive conditions (ACSC) hospitalization is a widely accepted measure of the access to primary care. However, given its discretionary characteristics, the ACSC hospitalization can be a measu...

    Authors: Agnus M. Kim, Jong Heon Park, Tae Ho Yoon and Yoon Kim
    Citation: BMC Health Services Research 2019 19:259
  30. As a consequence of the low government expenditure and limited access to health insurance offered by the Social Security Scheme (SSS), out-of-pocket payments (OOPPs) have become the main source of payment for ...

    Authors: Chaw-Yin Myint, Milena Pavlova and Wim Groot
    Citation: BMC Health Services Research 2019 19:258
  31. There are increasing calls to make mental health and substance use services youth friendly, with hopes of improving service uptake, engagement and satisfaction. However, youth-friendliness in this area has not...

    Authors: Lisa D. Hawke, Kamna Mehra, Cara Settipani, Jaqueline Relihan, Karleigh Darnay, Gloria Chaim and Joanna Henderson
    Citation: BMC Health Services Research 2019 19:257
  32. Nearly 1% of the population is currently treated with long-term corticosteroid therapy. When corticosteroids are introduced, information concerning potential adverse effects and recommendations for lifestyle c...

    Authors: Muriel Nogué, Jacques Rambaud, Sylvie Fabre, Nathalie Filippi, Christian Jorgensen and Yves-Marie Pers
    Citation: BMC Health Services Research 2019 19:255
  33. Good inventory management practices in the health facilities are one of the critical aspects that influence the availability of essential medicines (EMs). This study aimed to assess EMs availability and invent...

    Authors: Adane Teshome Kefale and Hafiza Hayredin Shebo
    Citation: BMC Health Services Research 2019 19:254
  34. Uganda is experiencing a shift in major causes of death with cases of stroke, heart attack, and heart failure reportedly on the rise. In a study in Mukono and Buikwe in Uganda, more than one in four adults wer...

    Authors: Geofrey Musinguzi, Rhoda K. Wanyenze, Rawlance Ndejjo, Isaac Ssinabulya, Harm van Marwijk, Isaac Ddumba, Hilde Bastiaens and Fred Nuwaha
    Citation: BMC Health Services Research 2019 19:253
  35. General practitioner (GP) system is proved to be effective in over 50 countries worldwide. Guangdong province, as a reform pilot in China, initiated its patient-GP contract service reform in 2014. This study i...

    Authors: Aiyun Chen, Shanshan Feng, Wenxi Tang and Liang Zhang
    Citation: BMC Health Services Research 2019 19:251
  36. This case study examines the impetus for policy change that resulted in the establishment of a radiation therapy service in rural North West Tasmania, Australia. Provision of local radiation therapy services i...

    Authors: Sancia West, Elizabeth Shannon, Elaine Crisp and Tony Barnett
    Citation: BMC Health Services Research 2019 19:250
  37. Guidelines recommend shared decision making (SDM) for determining whether to use statins to prevent cardiovascular events in at-risk patients. We sought to develop a toolkit to facilitate the cross-organizatio...

    Authors: Aaron L. Leppin, Kasey R. Boehmer, Megan E. Branda, Nilay D. Shah, Ian Hargraves, Sara Dick, Glyn Elwyn, Henry H. Ting, Siqin Ye, Ryan Gilles, Marghoob Abbas, Alex Alexander and Victor M. Montori
    Citation: BMC Health Services Research 2019 19:249
  38. Health Research Priority Setting (HRPS) in the Ministry of Health (MOH) Malaysia was initiated more than a decade ago to drive effort toward research for informed decision and policy-making. This study assesse...

    Authors: Weng Hong Fun, Sondi Sararaks, Ee Hong Tan, Kar Foong Tang, Diane Woei Quan Chong, Lee Lan Low, Roslinda Abu Sapian, S. Asmaliza Ismail, Suresh Kumar Govind, Siti Haniza Mahmud and Shahnaz Murad
    Citation: BMC Health Services Research 2019 19:248
  39. Lack of racial concordance between physicians and patients has been linked to health disparities and inequities. Studies show that patients prefer physicians who look like them; however, there are too few unde...

    Authors: Damian Crawford, Suchitra Paranji, Shalini Chandra, Scott Wright and Flora Kisuule
    Citation: BMC Health Services Research 2019 19:247
  40. Hospital-initiated smoking cessation interventions utilizing pharmacotherapy increase post-discharge quit rates. Use of smoking cessation medications following discharge may further increase quit rates. This s...

    Authors: Edward P. Liebmann, Taneisha S. Scheuermann, Babalola Faseru and Kimber P. Richter
    Citation: BMC Health Services Research 2019 19:246
  41. Costs for the provision of regional hospital care depend, among other things, on the population density and the maximum reasonable distance to the nearest hospital. In regions with a low population density, it...

    Authors: Neeltje van den Berg, Franziska Radicke, Ulrike Stentzel, Wolfgang Hoffmann and Steffen Flessa
    Citation: BMC Health Services Research 2019 19:245
  42. The mass scale-up of antiretroviral therapy (ART) in Zambia has taken place in the context of limited infrastructure and human resources resulting in many operational side-effects. In this study, we aimed to e...

    Authors: Radhika P. Tampi, Taniya Tembo, Mpande Mukumba-Mwenechanya, Anjali Sharma, David W. Dowdy, Charles B. Holmes, Carolyn Bolton-Moore, Izukanji Sikazwe, Austin Tucker and Hojoon Sohn
    Citation: BMC Health Services Research 2019 19:244
  43. Redispensing unused medications that have been returned to outpatient pharmacies by patients may reduce waste and healthcare costs. However, little is known regarding the extra costs associated with this proce...

    Authors: Charlotte L. Bekker, Helga Gardarsdottir, Antoine C. G. Egberts, Hendrik A. Molenaar, Marcel L. Bouvy, Bart J. F. van den Bemt and Anke M. Hövels
    Citation: BMC Health Services Research 2019 19:243
  44. Recently, several initiatives have focused on how to create true person-centred health services. This calls for a new understanding of health-related empowerment in relation to people living with one or more c...

    Authors: Lars Kayser, Astrid Karnoe, Emily Duminski, David Somekh and Cecilia Vera-Muñoz
    Citation: BMC Health Services Research 2019 19:242
  45. Shortage of specialized healthcare volunteers is a major challenge during disasters and one solution could be pre-identified healthcare volunteers. This study aimed to develop a conceptual model of managing Ir...

    Authors: Ibrahim Salmani, Hesam Seyedin, Ali Ardalan and Tahmineh Farajkhoda
    Citation: BMC Health Services Research 2019 19:241

    The Correction to this article has been published in BMC Health Services Research 2019 19:330

  46. Clinical decisions depend on timely laboratory result reporting. The timeliness is commonly expressed in turnaround time and serves as a quality improvement tool to assess the effectiveness and efficiency of t...

    Authors: Melashu Balew Shiferaw and Gizachew Yismaw
    Citation: BMC Health Services Research 2019 19:240
  47. Health systems are complex and continually changing across a variety of contexts and health service levels. The capacities needed by health managers and leaders to respond to current and emerging issues are no...

    Authors: Carah Alyssa Figueroa, Reema Harrison, Ashfaq Chauhan and Lois Meyer
    Citation: BMC Health Services Research 2019 19:239