Edited by Stephen J. O'Connor and Katherine A. Meese.
Volume 18 Supplement 3
Engaging patients, enhancing patient experiences: insights, innovations, and applications
Research
The publication of this supplement was supported by Willis-Knighton Health System. The articles have undergone the journal's standard peer review process for supplements. The Supplement Editors declare that they have no competing interests.
-
Citation: BMC Health Services Research 2018 18(Suppl 3):925
-
Formulating productive marketing communications strategy: a major health system’s experience
Healthcare establishments serve as key community resources, bringing into locales a wealth of resources aimed at enhancing and improving health and wellness. Without effective communications, current and prosp...
Citation: BMC Health Services Research 2018 18(Suppl 3):926 -
Establishing Good Samaritan programs in healthcare institutions: a method for enhancing patient experiences and increasing loyalty
Healthcare institutions deliver essential services that practically everyone needs at least periodically over the course of their lives. Hospital admissions, in particular, place patients in circumstances very...
Citation: BMC Health Services Research 2018 18(Suppl 3):927 -
Target marketing in the health services industry: the value of journeying off the beaten path
Target marketing, a practice used to more effectively address the wants and needs of customers, involves three interrelated activities: market segmentation, targeting, and product positioning. The practice fol...
Citation: BMC Health Services Research 2018 18(Suppl 3):923 -
Driving brand equity in health services organizations: the need for an expanded view of branding
Branding—the assignment of names, logos, slogans, and related elements of identity to institutions and their product offerings for the purpose of conveying desired images to target audiences—is of paramount im...
Citation: BMC Health Services Research 2018 18(Suppl 3):924 -
Healthcare establishments as owner-operators of digital billboards: making the most of excellent roadside visibility and high traffic counts to better connect with patients
Given the importance of communicating effectively with current and prospective patients, healthcare institutions must direct considerable energies toward achieving associated excellence. Pursuits usually cente...
Citation: BMC Health Services Research 2018 18(Suppl 3):928 -
Am I seeing things through the eyes of patients? An exercise in bolstering patient attentiveness and empathy
Modern marketing thought heavily emphasizes the need for healthcare providers to possess a customer orientation, placing patients at the focal point of attention within health and medical establishments. This ...
Citation: BMC Health Services Research 2018 18(Suppl 3):929 -
Catalyzing marketing innovation and competitive advantage in the healthcare industry: the value of thinking like an outsider
Marketing arguably is the most critical administrative responsibility associated with the pursuit and realization of growth and prosperity, making prowess in the discipline essential for any healthcare institu...
Citation: BMC Health Services Research 2018 18(Suppl 3):922
Follow
- ISSN: 1472-6963 (electronic)