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Table 3 Results of the internal consistency of Cronbach’s alpha test

From: Patient satisfaction with pharmaceutical services at primary healthcare centers under the Palestinian Ministry of Health

 

Item

Factors

Mean

SD

Cronbach’s alpha

NO. of item

1

Managing Therapy

10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23

3.99

0.77

0.780

14

2

Interpersonal Relationship

1, 2, 3, 4, 5, 6, 7, 8, 9

4.19

0.70

0.810

9

3

General Satisfaction

24, 25, 26, 27

4.10

0.77

0.874

4