Fig. 1From: Clinician and staff experiences with frustrated patients during an electronic health record transition: a qualitative case studyThe emergency preparedness framework was applied. This framework includes 4 actions: (1) mitigate, (2) prepare, (3) respond, and (4) recover. These actions can be repeated. Recommendations for how each action (1–4) can be applied to a portal transition are included in each blue quadrant of the circleBack to article page