Table 8 Patient experience surveys and how they map to IOM domains and core values

Survey Characteristics

33 items,4 scales, & and overall score

21-items^a (13-CAHPS, 8-PCMH items),7 scales, & an overall rating of providers

15 items, 5 scales

Survey Setting

Primary Care

Primary Care

Hospital-Based Care

Validity and Reliability

Validated in homeless populations (US) [60]

Valid and reliable for US population [61]. Not specifically for homeless populations

Endorsed by US Agency for Healthcare Research and Quality and National Quality Forum [62]. Not specifically for homeless populations

Appears In

Chrystal (2015), Gabrielian (2021), Jones (2021), Kertesz (2013), Kertesz (2021)

Behl-Chadha (2017), Jones (2017)

Vellozzi-Averhoff (2021)

IOM Domains—n

 Safety

-

-

-

 Effective

1

-

2

 Person Centred

8

7

2

 Accessible & Timely

11

4^a

2

 Efficient

4

1

-

 Equitable

2

-

-

Core Values—n

 Dignity & Respect

2

2

2

 Kindness with Compassion

3

1

-

 Holistic

-

3

-

 Partnership & co-production

1

1

1

 Communication

1

2

3