Table 3 Modified framework of quality core values
Core Values | Definition | Themes | ||||
|---|---|---|---|---|---|---|
Dignity & Respect | All views are accepted and respected in decision making | Are inclusive | Strength based approach | Recovery oriented | Support people to overcome stigma | Confidentiality/Anonymity/Privacy |
Kindness with Compassion | Appreciation of the human side of the person. Patient/Kin are kind to the provider | Empathetic and non judgemental | Clinicians and non clinicians warm and welcoming | Â | Â | Â |
Holistic | Care addresses physical needs as well as spirituality and mental wellbeing in an integrated manner | Consider using psychologically informed environments and trauma informed care | Treats patient as person not disease and integrates care | Scope of services | Integration of care (brings siloed services together to create a more seamless patient experience) | Â |
Partnership and coproduction | Be an active partner in designing health. Able to choose where and how to receive care | Relationship/Continuous healing relationship Continuity of care | Person at the centre of control | Recognise the value of codesigning and codelivering services with people with lived experience of homelessness, to improve the quality of health and social care | Recognise that people experiencing homelessness, especially those with experience of rough sleeping, need services that provide a long-term commitment to care to promote recovery, stability and lasting positive outcomes | Support re-engagement |
Communication | The effective exchange of information between healthcare providers and patients, aiming to enhance understanding, decision-making and improved health outcomes | Literacy/No Jargon acronyms Provide extra support for people with low literacy levels or with speech, language and communication difficulties. Information Sharing. | Give people information to access other services Awareness of services. Communication with Kin | Use communication methods based on the person's preferences/ Consider the persons circumstances & access to phone or internet | Send clear information about contacts or appointments and reminders that reach people in time, and follow up people who do not attend | Provide translation and interpretation services if needed, ensure written information is available in different formats and languages, easy to read |