Themes | Sub-themes | Descriptive codes |
---|---|---|
Need for Virtual Mental Health Support Services | Boundaries related to accessing in-person services: Increased need for mental health support and diminished access due to reduced in-person services | - Exacerbation of mental health issues and increased need for mental health support - Decreased access to mental health services due to persisting lockdowns |
Virtual peer support as a bridge to services | - Cost-effectiveness and convenience (free of charge, no wait time and inclusive) - Minimal logistical requirements to access - Improved accessibility for (a) peers with restricting illness or conditions, (b) new peers | |
Boundaries and Bridges relating to Telecommunication Technology for Virtual Mental Health Support | Virtual service technology boundaries | - Difficulty with technology equipment and connectivity - Telecommunication know-how/skillset - Some peers who previously connected in person did not join online services |
Virtual service bridges: Supports provided by the organization and PSWs | - Provision of technology & connection accessibility for providers and users - Delivering training and ongoing support - Exhibiting flexibility in operations & programs | |
Maintaining a Sense of Community in Virtual Mental Health Support Services | Maintaining continuous presence and social interaction | - Transitioning rapidly to providing virtual services - Setting up social integration opportunities/programs |
Establishing multiple points of connection | - Creating a variety of virtual programs - Adding a line of support via phone | |
Building on organizational and peer culture | - Volunteering by peers - Leaning into peer values | |
Acting collectively | - Making decisions collectively (minimal hierarchy) - Building capacity by pooling the staff’s expertise | |
Sharing lived experiences and learning together | - Sharing and reciprocating feelings - Learning collectively through shared stories |