Table 5 Desktop audit and stakeholder interview data. Hospital performance against the 16 proposed quality indicators
Hospital | Site A: Information Present (✔) or Absent (X) | Site B Information Present (✔) or Absent (X) | ||
|---|---|---|---|---|
Indicator | Desktop Audit: | Stakeholder Interview: | Desktop Audit: | Stakeholder Interview: |
1. The organisation undertakes supportive care screening | ✔ | X | ✔ | ✔ |
2. The organisation has a documented process that sets out what supportive care screening tool should be used for all patients across the organisation | X | X | ✔ | ✔ |
3. The organisation has a documented process for how supportive care data are collected (face to face/electronic) | X | ✔ | X | ✔ |
4. The organisation has processes in place for referring patients to access supportive care services if a need is identified | ✔ | X | ✔ | ✔ |
5. The organisation has a documented process for internal referral of patients for unmet needs | X | X | ✔ | ✔ |
6. The organisation has a documented process for recording referrals made | X | X | ✔ | ✔ |
7. The organisation has a documented process for how supportive care data are to be used to identify patients at risk of high unmet need | X | X | ✔ | ✔ |
8. The organisation has a documented process for how supportive care information is recorded in the patient’s medical record | X | ✔ | ✔ | ✔ |
9. The organisation has a documented process to ensure individuals have opportunity for discussion of their supportive care needs at any stage along their illness or treatment continuum | X | X | ✔ | ✔ |
10. The organisation has a documented process that sets an expectation that patients and families feel able to ask about supportive care needs | X | X | X | X |
11. The organisation has formal processes in place to guide information-sharing, discussion, and education about supportive care available for staff, patients and family carers | X | X | ✔ | ✔ |
12. The organisation has a documented process that requires relevant staff undertake supportive care training (e.g. the eviQ modules) | X | X | ✔ | ✔ |
13. The organisation has cultural competency training available for all staff | ✔ | ✔ | ✔ | ✔ |
14. The organisation has a documented process to ensure cultural sensitivity | ✔ | ✔ | ✔ | ✔ |
15. The organisation has a documented process to ensure interpreters are available if needed | ✔ | ✔ | ✔ | ✔ |
16. The organisation has a documented process to ensure information is available in other languages or in different format for low literacy readers | ✔ | X | X | X |