Table 3 Median rank and interquartile range for the minimum viable set of quality indicators for cancer supportive care (n = 34)
Quality Indicator | Category | Median rank (IQR)a |
|---|---|---|
The organisation has a documented process to ensure individuals have opportunity for discussion of their supportive care needs at any stage along their illness or treatment continuum | Communication and Training | 3 (1, 6) |
The organisation undertakes supportive care screening | Screening | 3 (1, 7) |
The organisation has processes in place for referring patients to access supportive care services if a need is identified | Referral | 5 (2, 10) |
The organisation has a documented process that sets out what supportive care screening tool should be used for all patients across the organisation | Screening | 6 (4, 11) |
The organisation has formal processes in place to guide information-sharing, discussion, and education about supportive care available for staff, patients, and family carers | Communication and Training | 7 (3, 10) |
The organisation has a documented process that sets an expectation that patients and families feel able to ask about supportive care needs | Communication and Training | 8 (3, 12) |
The organisation has a documented process for internal referral of patients for unmet needs | Referral | 8 (4, 13) |
The organisation has a documented process for how supportive care data are to be used to identify patients at risk of high unmet need | Data Management | 9 (5, 12) |
The organisation has a documented process for how supportive care information is recorded in the patient’s medical record | Data Management | 9 (7, 12) |
The organisation has cultural competency training available for all staff | Culturally Safe and Accessible Supportive Care | 10 (8, 14) |
The organisation has a documented process to ensure information is available in other languages or in different format for low literacy readers | Culturally Safe and Accessible Supportive Care | 10 (8, 14) |
The organisation has a documented process to ensure cultural sensitivity | Culturally Safe and Accessible Supportive Care | 11 (6, 13) |
The organisation has a documented process for recording referrals made | Referral | 11 (7, 13) |
The organisation has a documented process to ensure interpreters are available if needed | Culturally Safe and Accessible Supportive Care | 11 (7, 14) |
The organisation has a documented process that requires relevant staff undertake supportive care training | Communication and Training | 11 (8, 14) |
The organisation has a documented process for how supportive care data are collected (face to face/electronic) | Screening | 12 (8, 15) |