Table 2 Percentage of participants who agreed or strongly agreed with the inclusion of each indicator against all three selection criteria (n = 35)

1

This organisation has a dedicated supportive care committee

77

71

69

I

2

The organisation documents requirement for establishment or existence of a supportive care committee that articulates to one of the National Standards quality committees

74

69

69

3

The organisation has a senior (executive) role identified as the organisation supportive care champion

80

71

74

I

4

The organisation has an accessible Supportive Care policy

80

77

66

I, F

5

The organisation has a Supportive Care Policy that is current (updated every 12 months)

71

69

63

6

The organisation has a Supportive Care Policy that that describes a framework for the provision of supportive care

86

71

77

I, U

7

The organisation has a Supportive Care Policy that directs supportive care reporting within a dedicated organisational reporting framework

86

80

74

I, F

8

The organisation has Supportive Care Policy that directs specific reporting metrics

80

63

71

I

9

The organisation has Supportive Care Policy that directs specific patient experience reporting requirements

89

66

74

I

10

The organisation has Supportive Care Policy that documents reporting responsibility for supportive care data to a government agency (if required)

63

63

51

11

The organisation has Supportive Care Policy that documents reporting requirements a relevant organisation executive committee (e.g. a hospital board)

74

69

69

12

The organisation has Supportive Care Policy that documents reporting requirements to their Executive Quality and Safety Committee

80

71

71

I

13

The organisation has Supportive Care Policy that documents the role of consumers in the design of supportive care programs evaluation and reporting

86

69

69

I

14

The organisation has formal processes in place to guide information-sharing, discussion, and education about supportive care available for staff, patients and family carers

94

89

86

I, F, U

15

The organisation has a documented process that requires relevant staff undertake supportive care training (e.g. the eviQ modules)

91

77

80

I, F, U

16

The organisation has a documented process to ensure staff training for supportive care is recorded

77

80

71

I, F

17

The organisation has a documented process to ensure individuals have opportunity for discussion of their supportive care needs at any stage along their illness or treatment continuum

94

80

83

I, F, U

18

The organisation has a documented process to ensure that patients and families understand what supportive care is (e.g. the WeCan resources)

83

71

71

I

19

The organisation has a documented process that sets an expectation that patients and families feel able to ask about supportive care needs

91

80

80

I, F, U

20

The organisation has availability of resources to support carers and family members

97

71

89

I, U

21

The organisation has a dedicated facility or space to address wellbeing of patients, carers and family members who attend the hospital (e.g. a wellbeing centre)

74

54

63

22

The organisation undertakes supportive care screening

91

83

80

I, F, U

23

The organisation has a documented process that sets out what supportive care screening tool should be used for all patients across the organisation

89

86

80

I, F, U

24

The organisation has nominated person(s) to undertake Supportive Care screening

83

63

71

I

25

The organisation has a documented process to inform when and how often supportive care needs screening should be undertaken

91

71

71

I

26

The organisation has a documented process for how supportive care data are collected (face to face/electronic)

83

80

77

I, F, U

27

The organisation The organisation has a documented process for how supportive care data are to be used in clinical consultations

83

66

69

I

28

The organisation has a documented process for how supportive care data are to be stored

83

74

71

I

29

The organisation has a documented process for how supportive care data are to be used for research purposes

83

74

77

I, U

30

The organisation has a documented process for how supportive care data are to be used to identify patients at risk of high unmet need

94

80

83

I, F, U

31

The organisation has a documented process for how supportive care information is recorded in the patient’s medical record

94

83

89

I, F, U

32

The organisation has processes in place for referring patients to access supportive care services if a need is identified

97

83

86

I, F, U

33

The organisation has a documented process to ensure that supportive care needs are asked about and considered as part of a multidisciplinary care team meetings

91

74

77

I, U

34

The organisation has a documented process for internal referral of patients for unmet needs

94

83

83

I, F, U

35

The organisation has a documented process for external referral of patients for unmet needs

91

69

80

I, U

36

The organisation has a documented process for referral of patients for unmet needs based on risk stratification

80

57

71

I

37

The organisation has a documented process for recording referrals made

97

80

86

I, F, U

38

The organisation has a documented process for recording referrals taken up by patients

74

57

63

39

The organisation has a documented process for linking uptake of referrals to relevant health outcomes

83

43

54

I

40

The organisation has a documented process for encouraging cross sector referrals to ensure patients have access to the services they need irrespective of organisation-specific resource

97

63

74

I

41

The organisation is committed to providing culturally safe and accessible care for all Australians

94

71

71

I

42

The organisation has a documented process to ensure individuals with special needs are catered for

89

74

74

I

43

The organisation has a documented process to ensure cultural sensitivity

94

80

86

I, F, U

44

The organisation has a documented process to ensure interpreters are available if needed

94

80

86

I, F, U

45

The organisation has a documented process to ensure information is available in other languages or in different format for low literacy readers

91

77

83

I, F, U

46

The organisation has an Aboriginal and Torres Strait Islander patient liaison officer

86

69

80

I, U

47

The organisation has a Reconciliation Action Plan

86

74

74

I

48

The organisation has cultural competency training available for all staff

94

89

89

I, F, U