Table 7 Factors associated with Client satisfaction of Sexual and Reproductive Health services in FGAE clinics, Northeast area office, Ethiopia, 2023

Age

15–24

70

46

RC

RC

25–34

144

58

1.63 (1.01–2.61)

2.04 (1.11–3.72)

0.021*

>=35

52

36

0.94 (0.54–1.67)

1.59 (0.74–3.38)

0.226

Sex

Male

21

24

0.41 (0.22–0.78)

0.45 (0.19–1.04)

Female

245

116

RC

RC

0.062

Residence

Urban

236

128

0.73 (0.36–1.48)

1.08 (0.46–2.57)

0.864

Rural

30

12

RC

RC

Occupation

employed

188

106

RC

RC

unemployed

78

34

1.29 (0.81–2.06)

1.04 (0.61–1.79)

0.872

Educational status

Unable to read and write

27

17

RC

RC

Primary education

85

31

1.73 (0.82–3.59)

2.49 (1.03–6.02)

0.021*

Secondary education

77

40

1.21 (0.59–2.48)

3.05 (1.25–7.49)

0.009*

College and above

77

52

0.93 (0.46–1.88)

1.69 (0.71-4.00)

0.184

Frequency of visit

1st time

91

63

RC

RC

2nd and more

175

77

1.57 (1.03–2.39)

1.25 (0.72–2.18)

0.439

Comfortable with the cleanness of the clinic

Yes

256

126

2.84 (1.22–6.58)

4.18 (0.94–18.54)

0.060

No

10

14

RC

RC

Clinical staff showed respect

Yes

254

112

5.29 (2.59–10.78)

5.59 (1.89–16.49)

0.002*

No

12

28

RC

RC

The waiting room has messages about SRH messages

Yes

233

96

3.23 (1.94–5.38)

1.43 (0.72–2.85)

0.300

No

33

44

RC

RC

Client waiting time in minutes

< 30 min

192

93

RC

RC

>=30 min

74

47

0.76 (0.49–1.19)

0.66 (0.37–1.18)

0.160

Physicians demonstrate how to use

Yes

222

63

6.61 (4.11–10.62)

2.2 (0.85–5.65)

0.101

No

40

75

RC

RC

Explain the side-effects

Yes

220

60

6.73 (4.21–10.62)

4.59 (1.68–12.53)

0.003*

No

43

79

RC

RC

Problem occurred

Yes

213

67

4.55 (2.89–7.14)

0.57 (0.24–1.34)

0.200

No

51

73

RC

RC

Follow-up explained

Yes

229

80

4.77 (2.93–7.75)

2.89 (1.53–5.49)

0.001*

No

36

60

RC

RC

Attitude towards FGAE Clinics service

negative

141

59

RC

RC

Positive

125

81

0.64 (0.42–0.97)

0.66 (0.39–1.09)

0.119