Client satisfaction and contributing factors towards sexual and reproductive health services delivery system among youth at Family Guidance Association of north Ethiopia (FGAE) clinics, 2023: mixed method study

Table 3 Facility-related factors and perceived technical competence of FGAE clinics, Northeast area office, Ethiopia, 2023

Variables	Categories	Frequency (N)	Percent (%)
Frequency of visit	1st time	154	37.9
Frequency of visit	2nd and more time	252	62.1
Opening time convenience	Yes	389	95.8
Opening time convenience	No	17	4.2
Working hour convenience	Yes	389	95.8
Working hour convenience	No	17	4.2
Privacy is ensured during the procedure	Yes	389	95.8
Privacy is ensured during the procedure	No	17	4.2
Comfortable with the cleanness of the clinic	Yes	382	94.1
Comfortable with the cleanness of the clinic	No	24	5.9
Clinical staff showed respect	Yes	366	90.2
	No	40	9.8
The waiting room has messages about SRH	Yes	329	81.0
The waiting room has messages about SRH	No	77	18.9
Waiting time	<=30 min	285	70.2
Waiting time	> 30	121	29.8
Follow-up card filled with date of appointment	Yes	321	79.1
Follow-up card filled with date of appointment	No	85	20.9
Provider explained how to use the SRH service utilization	Yes	270	68.2
Provider explained how to use the SRH service utilization	No	126	31.8
The provider demonstrates how to use the required service	Yes	288	71.3
The provider demonstrates how to use the required service	No	118	28.7
Describe the possible side-effects	Yes	280	69.6
Describe the possible side-effects	No	126	30.4
Describe what to do when a problem occurs	Yes	280	69.3
Describe what to do when a problem occurs	No	126	30.7
The physician describes a follow-up visit	Yes	309	76.3
The physician describes a follow-up visit	No	97	23.7

ISSN: 1472-6963