Service quality: perspective of people with type 2 diabetes mellitus and hypertension in rural and urban public primary healthcare centers in Iran

Table 5 Analysis of differences in SQ Score and its dimensions between people with T2DM, Hypertension, and Simultaneous Hypertension & T2DM

Service Quality Dimensions	Hypertension SQ score*		T2DM SQ score*		Hypertension & T2DM SQ score*		P-Value**
Service Quality Dimensions	Mean (SD)		Mean (SD)		Mean (SD)		P-Value**
Choice of care provider	75.71	32.3	72.99	34.45	76.56	31.34	0.559
Communication	88.11	20.59	85.98	22.24	87.17	19.68	0.637
Autonomy	86.97	19.22	89.86	16.17	89.17	17.03	0.273
Availability of support group	60.72	33.04	60.77	32.21	58.33	32.07	0.690
Continuity of care	84.46	24.57	89.42	22.13	84.91	24.97	0.109
Basic amenities	91.69	16.87	89.62	18.26	88.8	19.17	0.284
Dignity	92.79	16.91	92.1	15.1	93.76	13.87	0.563
Timeliness	79.51	23.91	76.14	25.4	78.99	21.77	0.364
Safety	84.66	29.01	88.29	24.34	82.47	29.27	0.128
Prevention	70.8	38.98	76.71	34.82	70.46	36.45	0.204
Accessibility	78.91	26.61	77.07	26.86	72.64	29.39	0.070
Confidentiality	94.54	15.19	94.82	14.95	92.9	18.81	0.465
Diet	63	37.73	64.3	38.09	65.5	39.23	0.828
Total SQ score	82.37	12.19	82.48	12.45	81.69	11.75	0.780

‡ Importance score: Range between 0 (not important) and 10 (very important)
† Performance score: Range between 0 (good) and 1 (poor)
* Service Quality score: 100 is the best and 0 is the worst score
** One-Way ANOVA
Abbreviations: SQ: Service Quality; T2DM: Type2 Diabetes Mellitus; SD: Standard Deviation

ISSN: 1472-6963