Table 7 Example of team-based support offered by one Hub

A team manager contacted the Hub for support, and details of the Hub were sent to all services within remit in the Hub’s region (promotion of the offer). An initial discussion with the team manager identified current difficulties (consultation). The manager provided the Hub with staff email addresses, who were sent information on screening/self-referral and the Hub’s offer (outreach)

Face-to-face workshops were offered to this and other local teams offer solutions and build psychological safety (workshops). The Hub joined the team’s ‘diversity and inclusion group’ to ascertain potential barriers to service access. A group of ward managers requested a facilitated peer support session to validate experiences and provide an opportunity for reflection (facilitated peer support)

Following this, the team experienced a death within their service, which resulted in the Hub re-promoting the offer and explained to staff how to re-engage with the Hub without having to “re-register” or complete questionnaires. Staff were signposted to a bereavement service to provide more specialised support (onward referral) . Further consultation, promotion of support and a face-to-face workshop were provided. The team could also contact the Hub for support for additional difficulties