Fig. 1

Themes and sub-themes. Seven themes and 24 sub-themes (in brackets) are: responsiveness (planning, governance, organisational elasticity and staff flexibility), telehealth (telecare, telework and telecoordination), integration (teamwork, collaborative networks, coordination with Public Health and partnerships), knowledge management (intellectual capital, scientific evidence, transmission and training), professional roles (strengthening and innovation), digitisation (strategy, data analytics, automation and interoperability) and organisational communication (management, content and channels). Next to each sub-theme, the code number appears in brackets