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Table 3 Themes, sub-themes and codes

From: Experiences of participants in the co-design of a community-based health service for people with high healthcare service use

Themes

Sub themes

Codes

Bureaucracy hinders co-design

 

Bureaucracy

Back channelling

Decision making

Importance of lived experience and consumers in co-design

Perspectives of people with lived experience is essential

Experience of chronic disease

Consumers are valuable

Consumer input underdone

Consumers were not representative of people

We need to work better with consumers

with HSU

Importance of diversity

Hearing others’ experiences

Diversity

Lack of diversity

Importance of a common purpose in co-design

 

Need for change and wanting to do things differently

Person centred

Funding

Innovation in primary healthcare

Personal contributions

Relationships are integral to successful co-design

Relationships in co-design

Relationships

Building partnerships and/or relationships

Collaboration

Challenges to relationships

Staff turnover

Different agendas

Conflict

Communication

Participant expectations inform their co-design experience

Expectations

Different emotions experienced during co-design

Personal beliefs

Expectations of co-design

Tokenism

Pace of change

Pace of change

Momentum

Engagement over time

COVID-19 pandemic

Learning from co-design

 

What participants learnt

Need to evaluate to inform change