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Table 3 Overview of used terminology for different samples and research phases

From: Digital clinical empathy in a live chat: multiple findings from a formative qualitative study and usability tests

Phase

Participants

Potential Users

CIS health professionals

1 (Focus groups, interviews)

FGP M/F Age

CIS interviewee

2 (Usability tests)

UTU R1/R2 M/F Age

CIS respondent

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BMC Health Services Research

ISSN: 1472-6963

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