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Table 2 Professional backgrounds of phase 1 and 2 health professionals

From: Digital clinical empathy in a live chat: multiple findings from a formative qualitative study and usability tests

Characteristic

Phase 1

(focus group)

Phase 2 (usability test)*

n

%

n

%

Professional background

    

 Physician

9

100

8

89

 Lawyer

0

0

1

11

Position within the CIS

    

 Telephone service

3

34

4

45

 Email service

3

34

4

45

 Social media

1

10

0

0

 Research management

2

22

1

10

 Chat service

0

0

9

100

  1. * Note: Health professionals were not solely members of the chat team and partially also worked in one other CIS service
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BMC Health Services Research

ISSN: 1472-6963

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