Digital clinical empathy in a live chat: multiple findings from a formative qualitative study and usability tests

Table 1 Sociodemographic data of phase 1 and 2 users

Characteristic	Phase 1 (focus group)		Phase 2 (usability test)
Characteristic	n	%	n	%
Cancer experience
Cancer experience or genetic disposition	31	74	13	72
No cancer experience	11	26	5	28
Gender
Female	28	67	14	78
Male	14	33	4	22
Age
18–29	13	31	5	28
30–39	17	41	12	67
40–49	6	14	1	5
50 +	6	14	0	0
Education
Academic degree	27	64	15	83
Non-academic degree	15	36	3	17
Migration background/Non-German native
Yes	5	12	2	11
No	37	88	16	89

ISSN: 1472-6963