Table 6 Shift in focus within care organisation during the course of the project

“[Name care organisation] not only provides care to its clients, but also sees it as its mission to bring together people’s desires and needs. The care demand of the clients and the needs of all those involved in the environment are guiding principles. We think and act from the point of view of the community

That is more than just the teams and the clients. The community, that's what we are together:

our locations and all those involved around them

When speaking about our locations, we tend to call it communities. […]

Enjoyment, a twinkle in the eye, feeling at home and belonging. Those are important valuses in [name care organisation]’s vision. [Name care organisation] wants to become more at the heart of the community with its various locations. A central place in a village or neighbourhood, where people can meet and enjoy.”

“An important starting point for the collaboration is the preservation of the local customs, village traditions, so that people can continue their lives in their own familiar residential and living environment. A nice place in a village or neighbourhood where people enjoy themselves and can meet each other and where we value the enjoyment of life for clients and a twinkle in the eyes of clients, employees, volunteers and other stakeholders above anything else. The continuity and quality of care will of course be maintained and will even improve in a number of areas

Both organisations embrace the concept of housing and living in freedom. With the new organisation, they have the ambition to also enable people with dementia to move freely within an open yet safe living environment.”

“[Name care organisation] is a solid, resilient and progressive care organisation for clients with complex care needs in [name of region]. Older people who need intensive care and support can count on us. We offer a nice and sheltered place to reside and live. But clients who still live at home with complex care needs, or people who need temporary care and support, can also rely on our care, expertise and reliable and expert employees

We do not do that alone. Employees and volunteers work closely with care partners and the social network of the clients. Think of family, friends, acquaintances and neighbors. Together with that environment, we want to contribute to a valuable life for a client. Employees talk to clients and their environment to determine together what aspects could be a valuable contribution to this phase of someone's life. Clients keep control as much as possible. Because if you are vulnerable, you are also entitled to your own freedoms and wishes. You want to 'matter'; to do things independently for as long as possible