Table 4 Qualitative observations conducted by the researchers at one of the living rooms in May 2021

A living room attendant, a care worker and 8 residents are present in the meeting room, spread across 3 tables. Sitting at one of the tables is a male resident with advanced dementia. In front of him is a plate with 2 half-eaten sandwiches. The living room attendant walks over to Mr. “Would you like some coffee?” She removes the plate and puts the uneaten sandwich in the hand of Mr. Then goes to the kitchen to make coffee. Puts milk and sugar in it, stirs it and brings it to the resident and puts it on the table

At another table sits a male resident in a transport wheelchair. I have not yet seen this resident sitting in a wheelchair. The resident prepares to get up. “Sir (….), please sit down for a while, dear”, says the living room assistant. She then sits down opposite the resident and has a chat. The resident again prepares to stand. “Lord (….), You have to sit in the chair for a while, because you are not feeling well. After eating a sandwich, you can go to bed. I think you want to go to bed, don't you? Yes, you are really not feeling well. Just wait until after dinner. I made delicious chicken soup.”

A resident at one of the other tables stands up. “(first name resident) will you stay seated? We're going to eat soon," says the living room supervisor. The resident walks towards the door of the meeting room. The living room attendant stands up and stands in front of her and asks: “Dear, where are we going? Will you help me with the soup?" The living room supervisor and the resident then have a conversation about chicken soup; whether vermicelli belongs in there or not and she takes the resident to the kitchen unit