Table 1 List of 12 themes with 34 topics adopted in the telehealth unit services assessment model
Themes | # | Related topics |
|---|---|---|
1. Structure and management | 1 2 3 4 | 1.1 Services offered by the TSU 1.2 Regulation and referrals 1.3 Organization chart and career 1.4 Topics of the National Health Plan |
2. Financial and budget management | 5 6 7 | 2.1 Financial plan with host institution* 2.2 Direct TSU costs 2.3 Economic result |
3. Processes and activities | 8 9 10 | 3.1 Flowchart and clinical protocols 3.2 Patient consent 3.3 Failures and Incidents |
4. Human resources | 11 12 13 | 4.1 Composition of the TSU team 4.2 TSU team training 4.3 TSU team qualification |
5. Training and outreach | 14 15 | 5.1 Continuing education of TSU staff 5.2 Training of requesting professionals |
6. Infrastructure and technology | 16 17 18 19 20 | 6.1 Physical structure 6.2 Telehealth electronic platform 6.3 Use of electronic registration systems 6.4 Technological structure of the storage 6.5 Technical support |
7. Monitoring and evaluation | 21 22 23 24 | 7.1 Activities monitoring strategies 7.2 Activities accounting categories 7.3 Satisfaction survey 7.4 Identification of difficulties and barriers |
8. Acceptability and suitability | 25 | 8.1 Leadership Engagement |
9. Protection and security | 26 27 | 9.1 Patient consent 9.2 Electronic Security |
10. Legal and ethical aspects | 28 | 10.1 Health information systems |
11. Innovation and research networks | 29 30 31 | 11.1 Education and research 11.2 Connection to National Health Data Network 11.3 Health Surveillance |
12. Citizenship and sustainable development | 32 33 34 | 11.2 Sustainability 12.2 Sources of funding 12.3 Citizenship |