Fig. 2

Facilitating inpatient admission to hospitals and being involved in managing the discharge process to resume home care. Note The legend here applies to Figs. 2, 3 and 4, inclusively. Legend: The grey rectangles are the main clinical tasks, which include direct and indirect tasks. The circles represent the people case managers interact with while doing these tasks and the documents they use to do their work. The red symbol represents where tensions were found. Words written in the parallelogram are recurrent words used by case managers