Table 2 Themes and sub-themes from framework analysis of interview transcripts

The emergency department (ED)

ED staff

Physical environment (service users only)

Appropriateness for mental health problems

Desired characteristics

Liaison mental health services (LMHS)

LMHS staff

Barriers to contact

Desired characteristics

Core-24 service standard

1-hour wait

Perceived benefits (staff only)

Unintended consequences (staff only)

Policymaker detachment (staff only)

Stigma of mental illness

Discrimination

Mental-physical dichotomy