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Table 2 Availability of patient support services, by rural-urban status

From: Cross-sectional analysis of primary care clinics’ policies, practices, and availability of patient support services during the COVID-19 pandemic

Patient Services

Location

Overall

N = 116

Rural

N = 54

Urban

N = 44

P-value

Telehealth options

Onsite

92 (79.3)

42 (77.8)

35 (79.5)

0.97

 

Partner

2 (1.7)

1 (1.9)

1 (2.3)

 
 

Not Available

18 (15.5)

9 (16.7)

6 (13.6)

 

Patient navigator or care coordinator

Onsite

51 (44.0)

25 (46.3)

18 (40.9)

0.79

 

Partner

8 (6.9)

5 (9.3)

3 (6.8)

 
 

Not Available

54 (46.6)

23 (42.6)

21 (47.7)

 

Application assistance

Onsite

28 (24.1)

14 (25.9)

8 (18.2)

0.06

 

Partner

30 (25.9)

17 (31.5)

6 (13.6)

 
 

Not Available

53 (45.7)

22 (40.7)

27 (61.4)

 

Social Work

Onsite

19 (16.4)

11 (20.4)

4 (9.1)

0.01**

 

Partner

36 (31.0)

21 (38.9)

9 (20.5)

 
 

Not Available

57 (49.1)

22 (40.7)

28 (63.6)

 

Transportation services

Onsite

11 (9.5)

6 (11.1)

3 (6.8)

0.10

 

Partner

38 (32.8)

22 (40.7)

9 (20.5)

 
 

Not Available

63 (54.3)

25 (46.3)

30 (68.2)

 

Legal Aid

Onsite

1 (0.9)

1 (1.9)

 

0.78

 

Partner

28 (24.1)

13 (24.1)

9 (20.5)

 
 

Not Available

80 (69.0)

37 (68.5)

32 (72.7)

 

Dependent care services

Onsite

0

0

0

0.31

 

Partner

14 (12.1)

9 (16.7)

3 (6.8)

 
 

Not Available

96 (82.8)

42 (77.8)

39 (88.6)

 
  1. *p <.05, **p <.01