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Table 3 Summary of 10 most frequently used protocol topics presented to panelists and frequency of use

From: Identifying key items to be addressed by non-clinical operators to manage out-of-hours telephone triage services for older adults seeking non-urgent unplanned care in Belgium: an e-Delphi study

#

Protocol title

Frequency of use

  

Used as expected

Under-used

Over-used

Not sure

Total

  

n

(%)

n

(%)

n

(%)

n

(%)

N

(%)

1.

Breathing Difficulties

10

(90.9)

1

(9.1)

0

(0)

0

(0)

11

(100)

2.

Non-Traumatic Abdominal Pain

9

(81.8)

1

(9.1)

1

(9.1)

0

(0)

11

(100)

3.

Unwell for no apparent reason

2

(18.2)

4

(36.4)

4

(36.4)

1

(9.1)

11

(100)

4.

Trauma

8

(72.7)

2

(18.2)

1

(9.1)

0

(0)

11

(100)

5.

Cardiac arrest – deceased

7

(63.6)

2

(18.2)

0

(0)

2

(18.2)

11

(100)

6.

Urogenital problems

9

(81.8)

1

(9.1)

0

(0)

1

(9.1)

11

(100)

7.

Cardiac problem other than thoracic pain

6

(54.5)

2

(18.2)

0

(0)

3

(27.3)

11

(100)

8.

Nose-throat-ear-tooth

6

(54.5)

1

(9.1)

2

(18.2)

2

(18.2)

11

(100)

9.

Hot or cold limb

6

(54.5)

2

(18.2)

2

(18.2)

1

(9.1)

11

(100)

10.

Non-traumatic back pain

7

(63.6)

2

(18.2)

1

(9.1)

1

(9.1)

11

(100)

  1. Note: One respondent did not provide any answers to this question (N = 12)