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Table 2 Expert panel characteristics

From: Identifying key items to be addressed by non-clinical operators to manage out-of-hours telephone triage services for older adults seeking non-urgent unplanned care in Belgium: an e-Delphi study

Characteristic

n

(%)

Professional background

  

Medical director of a call center

1

(7.7)

General practitioner

2

(15.4)

Emergency department physician

2

(15.4)

Geriatrician

2

(15.4)

Telephone triage operator

3

(23)

Nurse

2

(15.4)

Patient representative

0

(0)

Other

1

(7.7)

Total

13

(100)

Area of work

  

Academia/research

6

(31.6)

Clinical

7

(36.8)

Government

3

(15.8)

Call center

3

(15.8)

Other

0

(0)

Total

19

(100)

Years of experience

  

0–10

5

(41.7)

11–20

3

(25.0)

21–30

3

(25.0)

31–40

1

(8.3)

Total

12

(100)

Region of work in Belgium

  

Flanders

9

(75.0)

Wallonia

2

(16.7)

Brussels

1

(8.3)

Total

12

(100)

  1. Note: Panelists could select more than one category for the following variables: professional background, area of work