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Table 1 Summary of protocol topics available for use within the 1733 OOH-TT service

From: Identifying key items to be addressed by non-clinical operators to manage out-of-hours telephone triage services for older adults seeking non-urgent unplanned care in Belgium: an e-Delphi study

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Topic title

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

22.

23.

24.

25.

26.

27.

28.

29.

30.

31.

32.

33.

34.

35.

36.

37.

38.

39.

40.

41.

42.

43.

44.

45.

46.

47.

48.

49.

50.

51.

52.

53.

54.

55.

56.

Breathing difficulties (1)

Aggression - fight - rape

Allergic reaction

Unconscious - coma - syncope

Bite wounds

Bleeding/blood loss

Burns

Cardiac problem other than thoracic pain (7)

Carbon monoxide poisoning

Communication with on-call medical doctor

Control police – alcohol/drugs

Transient ischemic attack - Stroke

Dizziness

Electrocution

Epilepsy - convulsions

Cardiac arrest – deceased (5)

Heat stroke - sunstroke

Skin problems

Headache

Alcohol poisoning

Poisoning with recreational drugs

Poisoning with household, agricultural or industrial products

Poisoning with medication

Febrile seizures child < 7 years

Severe crush injury

Hot or cold limb (9)

Nose-throat-ear-tooth problem (8)

Non-traumatic abdominal pain (2)

Non-traumatic back pain (10)

Airway Obstruction

Oncology patient under treatment

Unwell for no apparent reason (3)

Eye problems

Palliative patient

Patient with defibrillator or pacemaker

Patient does not answer the call

Chest pain

Sudden deafness and ringing in the ears

Postop problems

Psychiatric problems

Skull trauma

Social problems

Diabetes - diabetes

Trauma (4)

Urogenital problems (6)

Fall from a great height (>  3 m)

Drowning - diving accident

Hanging and/or strangulation

Traffic accident

Wound by weapon

Wound

Sick baby < 3 months (infant)

Sick child < 15 years with abdominal pain

5Sick child < 15 years with fever

Sick child < 15 years with respiratory infection

Pregnancy - childbirth

  1. Text in bold indicates top 10 most frequently used protocols used for triaging older adults via the 177 service between January 1 2019 to December 31, 2019