Identifying, categorising, and mapping actors involved in resilience in healthcare: a qualitative stakeholder analysis

Table 4 Actor-linkage matrix (ALM)

	Patients	Family Carers	Healthcare Professionals	Ward/Unit Managers	Organisational Managers	Policy Makers	Regulatory Investigators	Other Service Providers
Patients	Communication Collaboration	Not linked Communication Collaboration	Communication Collaboration	Not linked	Not linked	Not linked	Not linked	Communication
Family Carers	Communication Collaboration	Communication	Communication Collaboration	Not linked	Not linked	Not linked	Communication	Communication
Healthcare professionals	Communication Collaboration	Communication Collaboration	Communication Coordination Collaboration Fully linked	Fully linked	Coordination Fully linked	Coordination	Communication	Communication Coordination
Ward/Unit managers	Not linked	Not linked	Fully linked	Coordination	Communication Coordination Fully linked	Communication Coordination	Communication	Coordination
Organisational managers	Not linked	Not linked	Coordination Fully linked	Communication Coordination Fully linked	Communication Coordination	Communication Coordination	Communication	Coordination
Policy Makers	Not linked	Not linked	Communication Coordination	Communication Coordination	Communication Coordination	Coordination	Coordination	Coordination
Regulatory Investigators	Not linked	Communication	Communication	Communication	Communication	Coordination	Not linked	Not linked
Other Service Providers	Communication	Communication	Communication Coordination	Coordination	Coordination	Coordination	Not linked	Not linked

The cells in this matrix represent relationships between stakeholders, indicated by the degree of contact and collaboration between the actors noted in the rows and the actors noted in the columns. The degree of contact ranges from ‘Not linked’ to ‘Fully linked’ [44, 45]. The rows contain the stakeholders who are directing the contact and collaboration efforts, such as instances of communication, whereas the columns contain the stakeholders who the contact and collaboration efforts are being directed towards
Key: Not linked (no contact between actors); Communication (actors share information only); Coordination (actors from separate teams or organisations work together to achieve common goals); Collaboration (actors interact as an informal team with specific responsibilities); Fully linked (actors work together as a formal team; mutually plan and share resources to accomplish common goals)

ISSN: 1472-6963