Table 2 Comparison between older patients with cancer (n = 81) and family members’ (n = 65) perceptions of care quality

I/the patient was accepted

2.5

97.5

14.3

85,7

0.011

My/the patient’s concerns are listened to when I/she/he have worries

3.7

96.3

28.6

71.4

 < 0.001*

The right level of interest is shown for me/the patient

2.5

97.5

22.2

77,8

 < 0.001*

My/the patient’s assessment of how I/she/he feel is relied upon

7.4

92.6

28.6

71.4

0.001

I/the patient can discuss issues with nurses in confidence if necessary

6.2

93.8

27.0

73.0

 < 0.001*

I/the patient can speak with the staff in private

22.2

77.8

39.7

60.3

0.019

I am/the patient is welcomed onto the ward

2.5

97.5

14.3

85.7

0.011

I/the patient feel safe on the ward

1.2

98.8

14.3

85.7

0.005*

I/the patient can ask questions concerning my/her/his care

3.7

96.3

17,5

82.5

0.009

I am/the patient is given clear information about instructions and restrictions related to treatments

3.7

96.3

19.0

81.0

0.005

I/the patient receive enough information about my/her/his follow-up treatment

13.6

86.4

30.2

69.8

0.022

I am/the patient is addressed in clear and intelligible language

1.2

98.8

14.3

85.7

0.005*

My/the patient’s state of health is inquired sufficiently

1.2

98.8

28.6

71.4

 < 0.001*

I receive/the patient receives help when I/she/he need it

2.5

97.5

12.7

87.3

0.021

I am/the patient is treated with respect

1.2

98.8

11.1

88.9

0.021

I am/the patient is treated in a friendly manner

2.5

97.5

11.1

88.9

0.042

My/the patient’s fears are alleviated

35.0

65.0

61.9

38.1

0.002

The staff have enough time for me/the patient family member

3.7

96.3

30.2

69.8

 < 0.001*

There are enough members of staff on the ward

8.6

91.4

33.3

66.7

 < 0.001*

The atmosphere on the ward is unhurried

8.6

91.4

42.9

57.1

 < 0.001*

The on the ward is positive

3.7

96.3

42.9

57.1

 < 0.001*

The nursing staff act professionally

1.2

98.8

19.0

81.0

 < 0.001*