Table 5 Descriptive statistics of participants’ perceived knowledge and self-efficacy at T0, T1 and T2 and organizational payoffs at T1 and T2 (second round of testing; N = 28)
T0 | T1 | T2 | |
Knowledge1 | Mean (SD) | ||
1. People who are D/deaf or HoH encounter difficulties when interacting with healthcare and administrative staff | 4 (0.9) | 4.43 (0.63) | 4.04 (0.96) |
2. There is a Deaf community that has its own culture | 3.99 (1.17) | 4.78 (0.42) | 4.38 (1.14) |
3. I know the difference between deafness and hard of hearing | 3.29 (1.05) | 4.54 (0.64) | 4.13 (0.68) |
4. I know the consequences of deafness on the learning of spoken and written language | 2.89 (1.26) | 4.36 (0.73) | 3.91 (0.52) |
5. I know how French Sign Language and cued speech language are different | 2.11 (1.19) | 4.71 (0.66) | 4.09 (0.67) |
6. I know what tools I can use to improve communication with patients who are D/deaf or HoH | 2.68 (0.95) | 4.43 (0.57) | 3.96 (0.56) |
7. I can distinguish between a French Sign Language interpreter, an intermediary and a cued speech coder | 1.71 (1.11) | 4.5 (0.64) | 3.71 (0.75) |
8. I know what lip reading is | 3.29 (1.11) | 4.58 (0.36) | 4.2 (0.62) |
Knowledge total score | 23.41 (5.35) | 36.58 (3.16) | 32.5 (3.5) |
Self-efficacy1 | |||
1. I know how to contact a D/ deaf or HoH patient for an appointment | 2.43 (1.26) | 4.32 (0.77) | 3.64 (0.76) |
2. I know what basic reflexes to adopt to improve communication with a D/deaf or HoH patient | 3.18 (0.95) | 4.5 (0.64) | 4.08 (0.49) |
3. I know how to identify the communication needs of D/deaf or HoH patient who come to my workplace | 2.89 (0.96) | 4.29 (0.66) | 3.84 (0.62) |
4. I can distinguish when to use an interpreter in French Sign Language, an intermediary or a cued speech coder | 1.96 (1.04) | 3.93 (0.81) | 3.32 (0.9) |
5. I know how to contact an interpreter in French Sign Language, an intermediary or a cued speech coder | 1.93 (1.22) | 3.93 (0.83) | 3.24 (0.97) |
6. I know how to behave when I pick up a D/deaf or HoH patient in the waiting room | 2.89 (1.03) | 4.61 (0.63) | 4.17 (0.64) |
7. I know strategies to improve the interactions of an older patient with a hearing loss in their daily life | 2.43 (1.34) | 4.39 (0.57) | 3.92 (0.72) |
8. I can say 2 greeting words in French Sign Language | 1.68 (1.19) | 4.39 (0.83) | 3.56 (1.16) |
9. I can code 2 greeting words in Complete Spoken Language | 1.54 (0.84) | 3.26 (1.1) | 2.12 (1.04) |
10. I know how to make lip-reading easier for my interlocutor | 2.36 (1.13) | 4.5 (0.75) | 3.96 (0.68) |
Self-efficacy total score | 23.29 (7.62) | 42.17 (5.7) | 35.88 (5.34) |
T1 | T2 | ||
Institutional payoffs2 | Mean (SD) | ||
In the past 6 months, when you met with people who were deaf or hard of hearing, how often did you... | |||
1. Applied basic reflexes to improve communication with D/deaf or HoH patients? | 3.08 (1.12) | 2.8 (1.35) | |
2. Used communication aids to improve interactions with D/deaf or HoH patients? | 2.96 (1.2) | 2.56 (1.29) | |
3. Reminded any of your colleagues of the basic reflexes to adopt to improve communication with D/deaf or HoH patients? | 2.32 (1.28) | 2.2 (1.19) | |
4. Reminded any of your colleagues what tools are available to improve communication with patients D/deaf or HoH patients? | 2.24 (1.3) | 2.36 (1.19) | |
Institutional payoffs total score | 10.77 (4.54)) | 10.18 (4.54) | |