Table 4 Theme, subthemes, and categories related to experiences of rehabilitation services received at primary care
Theme | Subtheme | Category | Exemplary Quotation |
|---|---|---|---|
Perceptions of current primary care rehabilitation service delivery | Low satisfaction with rehabilitation service delivery at primary care | Lack of assistive devices | …the old man has started to experience stroke two days ago, he does not have a wheelchair or walking sticks and I also struggle with my own leg. So sometimes I struggle to help him. (P8, urban PHC facility) |
My concern was things like crutches. I got this one from people. The one I had is broken… Yes, I did [request crutches]. And they told me that they do not have crutches for now. (P6, urban PHC facility) | |||
Rehabilitation professionals late or unavailable for booked appointments | I’m not even sure if I’m going to see this physio today, that’s the problem where I’m at currently…because I was supposed to see her at ten today and unfortunately, it’s way after 11 already. (P24, urban PHC facility) | ||
Poor communication regarding appointments | Sometimes you would travel to the clinic or wherever you meet the nurses [rehabilitation professionals], and you would be told that they are not coming on that particular day, though you have been promised they would come." (P7, urban PHC facility) | ||
Long waiting times for available appointments for rehabilitation | I came last month and then she had a cancellation, so that’s how she could squeeze me in to today… So today I’m not sure how long I’m going to wait to get another appointment. (P24, urban PHC facility) | ||
Positive functional outcomes | Restored level of function and independence | Yes, I do see the difference and the rehabilitation is helping because when I see people who are experiencing or have the same illness, I am having, I can tell the difference…I used to be forgetful, I would forget my bank pin. But as I would come here and get some help, I started to improve on my memory as well… I started to feel much better and there was an improvement. Then I moved out of my sister’s place to stay by myself. (P6, urban PHC facility) |