Service Metrics | Point of service delivery when data is collected | Target participants | Data source | Data collection method | ||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
Referral | Booking | Initial | Discharge | All | COPD | BE | Referral | EMR | Post | Routine | Voluntary | |
Number of referrals | ✓ | ✓ | ✓ | ✓ | ||||||||
Date of referral | ✓ | ✓ | ✓ | ✓ | ||||||||
Referral source | ✓ | ✓ | ✓ | ✓ | ||||||||
Date of birth (age) | ✓ | ✓ | ✓ | ✓ | ||||||||
Gender | ✓ | ✓ | ✓ | ✓ | ✓ | |||||||
Diagnosis | ✓ | ✓ | ✓ | ✓ | ||||||||
Postcode | ✓ | ✓ | ✓ | ✓ | ✓ | |||||||
Initial appointment date | ✓ | ✓ | ✓ | ✓ | ✓ | |||||||
Time to first appointment | ✓ | ✓ | ✓ | ✓ | ||||||||
On-referrals madeb | ✓ | ✓ | ✓ | ✓ | ||||||||
Occasions of service | ✓ | ✓ | ✓ | ✓ | ||||||||
Mode of delivery | ✓ | ✓ | ✓ | ✓ | ||||||||
Length of time in service | ✓ | ✓ | ✓ | ✓ | ||||||||
Discharge letter sent | ✓ | ✓ | ✓ | ✓ | ||||||||
Self-reported symptoms | ✓ | ✓ | ✓ | ✓ | ||||||||
LCQ [23] | ✓ | ✓a | ✓ | ✓ | ✓ | |||||||
DASS 21 [22] | ✓ | ✓a | ✓ | ✓ | ✓ | |||||||
CAT [21] | ✓ | ✓a | ✓ | ✓ | ✓ | |||||||
QOL-B [24] | ✓ | ✓a | ✓ | ✓ | ✓ | |||||||
Satisfaction survey | ✓ | ✓ | ✓ | ✓ |