Table 3 Difference between groups for awareness and prevalence of “Making Every Contact Count” (2017 survey; n = 1387, versus 2022 survey; n = 1008)

Of the service users you see in a typical working week, what proportion do you think would benefit from you Making Every Contact Count?

55.93

(31.86)

49.11

(35.64)

1

1894

14.771

< 0.001

0.008

Of the service users you see in a typical working week, who you think would benefit, with what proportion do you Make Every Contact Count?

50.00

(31.34)

38.00

(36.33)

1

1894

54.332

< 0.001

0.028

Of the service users you see in a typical working week who you think would benefit, how much of their appointment time do you spend with them making every contact count?

35.30

(30.92)

26.54

(32.68)

1

1894

36.446

< 0.001

0.019