Table 1 Comparison of capabilities, opportunities, and motivations between 2017 and 2022 survey respondents

Physical capability: “I am PHYSICALLY able to Make Every Contact Count”^b

6.69

3.10

6.68

2.65

6

1747

0.005

0.94

0.000

Psychological capability: “I am PSYCHOLOGICALLY able to Make Every Contact Count What is psychological capability?”^b

7.21

2.64

6.69

2.53

6

1747

17.185

< 0.001

0.010

Physical opportunity: “Of the service users you see in a typical working week, with what proportion do you have the PHYSICAL opportunity to Make Every Contact Count?”^a

46.39

33.19

37.41

35.98

6

1747

28.461

< 0.001

0.016

Social opportunity: “Of the service users you see in a typical working week, with what proportion do you have the SOCIAL opportunity to Make Every Contact Count?”^a

43.58

32.25

33.32

33.47

6

1747

41.55

< 0.001

0.023

Reflective motivation: “I am motivated to Make Every Contact Count”^b

6.52

2.83

6.43

2.72

6

1747

0.511

0.48

0.000

Automatic motivation: “Making Every Contact Count is something I do automatically”^b

6.38

3.01

6.24

2.83

6

1747

0.927

0.34

0.001