Table 1 Initiatives used for relocations within and between nursing homes
Phase of initiative | Theme of initiative | Type of initiative | Description of initiative | Mentions |
|---|---|---|---|---|
Pre-relocation initiatives | Information and engagement | Workgroups | Group of staff members that develops, implements and executes activities regarding the impending relocation | 5 |
Information meetings | Meeting in which information is shared with residents, family and staff about the impending relocation | 6 | ||
Newsletters | Periodical bulletin in which residents, family and staff are informed and updated on the impending relocation | 5 | ||
Walk-in consultations | Open consultation in which residents, family and staff can air concerns and ask questions about the impending relocation | 2 | ||
Press releases | Public message in which community members are informed and updated on the impending relocation | 2 | ||
Community engagement | Forum or activity in which community members are involved in or informed about the impending relocation | 4 | ||
Room and interior choice | Shared decision-making with residents and family on basic room and interior requirements desired after the impending relocation | 5 | ||
Personal interviews | Individual meeting with residents and family about healthcare needs of the residents regarding the impending relocation | 6 | ||
Training and practice | Training | Courses on the use of domotics, hospitality, cooking and dementia that prepare staff for the impending relocation | 4 | |
Technology testing days | Days designated to test and practice with the new technology and domotics used at the new residence | 1 | ||
Simulation days | Days designated for staff to practice with and adjust to healthcare delivery at the new residence | 1 | ||
Orientation and visualization | Illustrations | Representation that provides residents, family and staff with a detailed impression of the new residence | 3 | |
Floor plans | Scale diagram informing residents, family and staff on room arrangement and room interior at the new residence | 3 | ||
Instruction videos | Video that teaches residents, family and staff how to conduct certain practices and acts related to the impending relocation | 4 | ||
Vlogs | Video diaries that members of staff often post in which they record their thoughts and experiences on the impending relocation | 1 | ||
Mood boards | Artistic arrangements of images, materials and text projecting the design and style of the new residence | 2 | ||
Mock-up rooms | Full-size representations of rooms at the new residence built to evaluate the proposed design of the new residence | 2 | ||
Viewing days | Day designated for visits by residents, family and staff to get an impression of the construction of the new residence | 7 | ||
Guided tours | Tour for residents, family and staff with a guide who shows them around and informs them on the new residence | 3 | ||
Bridging initiatives | Coordination and continuity | Relocation director | Professional who is in charge of the relocation and supervises the activities of other staff during the relocation | 5 |
Buddy system | Arrangement that pairs staff with residents giving them responsibility over their safety and wellbeing during the relocation | 2 | ||
Briefings | Meeting at which instructions are provided to residents, staff and family before and during the relocation | 1 | ||
Practical assistance | Support with packing, moving, cleaning and furnishing provided to residents by staff and family during the relocation | 4 | ||
Entertainment and celebration | Recreation | Leisure activities including performances, games, gifts and food used to alleviate stress among residents during the relocation | 2 | |
Festive farewell | Celebratory event organized in order to suitably say goodbye to the old residence just before or during the relocation | 3 | ||
Festive welcome | Celebratory event organized in order to pleasantly open the new residence during of just after the relocation | 3 | ||
Post-relocation initiatives | Evaluation and troubleshooting | Scrum meetings | Meeting in which staff develops and implements work processes and procedures to be used after the relocation | 1 |
Lean boards | Visual tool that helps teams manage their continuous improvement efforts after the relocation | 1 | ||
Signalling systems | System used for registering and signalling (technical) malfunctions experienced after the relocation | 2 | ||
Satisfaction questionnaires | Survey that monitors the experiences of staff, residents and family regarding the relocation and new residence | 2 | ||
Auxiliary staff | Healthcare professionals who support the core workforce of the nursing home just after the relocation | 2 | ||
Complaints procedure | Process that allows complaints about the relocation and new residence to be presented, recorded and dealt with effectively | 1 | ||
Evaluation meetings | Staff meeting in which different aspects of the relocation and new residence are systematically assessed | 5 | ||
Change and adjustment | Job coach | Professional who helps staff adjust to the working conditions after relocation to the new residence | 1 | |
Culture trainer | Professional who helps staff adapt to the organizational norms and values after relocation to the new residence | 1 | ||
Lean coach | Professional who helps staff to craft new work processes and procedures to be used after relocation to the new residence | 1 | ||
Resting period | Period after the relocation in which rest and acclimatization is promoted and prioritized among residents and staff | 3 |