Table 2 Description of HCWs experiences of PSI and of hospital management of the patient safety culture
From: Opportunities to strengthen resilience of health care workers regarding patient safety
Variables | N (%) |
|---|---|
PSI experience | Â |
Saw/heard about near misses or AEs at their department/hospital in the last year | 64(33.2) |
Hospital management of patient safety culture | Â |
• Risk of recurrence |  |
Expectation of next AE at department in the next 12 months1 | 79(41.8) |
Expectation of next AE at hospital in the next 12 months1 | 107(56.0) |
• Open disclosure experience |  |
Institutional response | Â |
Reporting and root-cause analysis2 | 36(18.7) |
Informing and apologising to patient2 | 35(18.1) |
Conflicts among the colleagues2 | 25(13.0) |
Losing reputation2 | 12( 6.2) |
Offering institutional support2 | 12( 6.2) |
Buddy support (by colleagues)2 | 56(29.0) |
Patient response | Â |
Accepting explanation and apology2 | 36(18.7) |
Reject the apology and respond aggressively2 | 14( 7.3) |
Patient filed a formal complaint2 | 7( 3.6) |
Patient-HCW relation worsens2 | 20(10.4) |
• Second victim experience |  |
Sadness3 | 31(16.1) |
Irritability3 | 40(20.7) |
Anxiety3 | 29(15.0) |
Suicidal ideation3 | 14( 7.3) |
Depression4 | 72(37.3) |
 Mild (5–9) | 43(22.8) |
 Moderate (10–14) | 11( 5.8) |
 Moderate severe (15–19) | 12( 6.3) |
 Severe (20–27) | 6( 3.2) |
• Promotion of training |  |
How to communicate an PSI5 | 134(69.4) |
How to handle an uncooperative or aggressive patient5 | 161(83.4) |
How to inform patient or family about AEs5 | 135(69.9) |
How could HCWs better cope with aftermath of AEs5 | 155(80.3) |