Table 5 Summary of health service utilizations within seven days by disposition following callers’ HEiDi encounter
HEiDi Disposition | ||||
|---|---|---|---|---|
Go to ED Now (n = 2876, 16.7%) | Seek FP care Now (n = 1512, 8.8%) | Schedule FP Appointment (n = 6649, 38.7%) | Self-Manage (n = 6151, 35.8%) | |
ED visits | ||||
Number (%) of calls followed by at least 1 ED visit | 2098 (72.9%) | 436 (28.8%) | 964 (14.5%) | 760 (12.4%) |
Hospitalizations | ||||
Number (%) of calls followed by at least 1 hospitalization | 238 (8.3%) | 31 (2.1%) | 106 (1.6%) | 126 (2.0%) |
FP encounters | ||||
Number (%) of calls followed by at least 1 FP encounter | 1285 (44.7%) | 750 (49.6%) | 3329 (50.1%) | 2081 (33.8%) |
Specialist encounters | ||||
Number (%) of calls followed by at least 1 specialist encounter | 872 (30.3%) | 326 (21.6%) | 1139 (17.1%) | 772 (12.6%) |
Laboratory/radiology tests | ||||
Number (%) of calls followed by at least 1 test encounter | 963 (33.5%) | 502 (33.2%) | 2027 (30.5%) | 1117 (18.2%) |
No health service utilizations | ||||
Number (%) of calls followed by zero utilizations | 244 (8.5%) | 328 (21.7%) | 1939 (29.2%) | 3008 (48.9%) |